Head of Customer Experience
2 months ago
Faye is the first-ever digital, consumer-centric travel insurance for Americans with a product redefining travel coverage and care, taking it from a forgettable add-on to a must-have advantage that enhances the entire trip experience. Faye’s whole-trip protection, coupled with its proprietary technology, enables 24/7 immediate assistance, claims processing and reimbursements anywhere in the world, setting a new standard and over-delivering in an industry synonymous with doing the opposite. Our customer experience team delivers the best in class insurance, travel and assistance experience to hundreds of thousands of customers traveling domestically and internationally. Faye’s CX has been recognized as providing the highest rated experience in our industry, an advantage we wish to expand even further, leveraging technology to enable scalable operations globally. What We’re Looking For: Faye is seeking a visionary Head of Customer Experience to architect and drive the scaling of our CX operations. You will be responsible for optimizing and driving the efficiency of our metrics and strategy to support rapid growth. With a deep understanding of customer behavior and how large-scale CX teams operate, you’ll guide us in delivering exceptional experiences at scale while championing the voice of the customer across the organization. This is a key role for someone ready to shape the future of CX at Faye. Responsibilities Lead, mentor, and develop a high-performing global team of Customer Experience Specialists based in Tel Aviv and Richmond, Virginia. Set clear goals, foster continuous improvement, and ensure alignment with company objectives. Be a hands-on leader, guiding the team through complex customer scenarios. Travel to offices up to 4x a year to strengthen relationships and ensure seamless team alignment. Customer Experience Strategy: Refine and elevate an omni-channel CX strategy that delivers seamless interactions across all touch points. Optimize workflows to boost efficiency, meet SLAs and department goals. Collaborate with cross-functional teams, primarily claims experience and product, to ensure a consistent and excellent end-to-end customer journey. Expansion of Team Expertise and Responsibilities : Pioneer the expansion of our team's expertise from insurance to comprehensive travel and financial assistance, empowering them to provide end-to-end support across evolving product lines. Tech & Data-Driven Leadership: Monitor and act on CX metrics to keep Faye as the highest-rated travel insurance in the U.S. Leverage tech and data insights to enhance operations and scale effectively. Partner with Product and Tech teams to drive innovations and constantly improve customer loyalty. Qualifications 7+ years of experience leading large-scale CX or call center operations, with expertise in omni-channel B2C environments. Proven track record of scaling teams (50-100+ reps) and managing global operations with a tech-driven approach. Native-level English fluency required; experience managing English-speaking teams. Extensive experience in developing long-term customer experience strategies and a proven track record of improving efficiency through metrics. Data-driven mindset, with the ability to implement tech solutions that scale CX. Ability to manage flexible time zones and remain available to address urgent customer issues during non-standard hours when needed. Excellent communication skills, a proactive leadership style, and a deep understanding of customer behavior, expectations, and satisfaction drivers, with a passion for customer service and a commitment to continuous improvement. Startup experience is highly preferred; experience in industries like insurtech, travel, or fintech is a big plus. Familiarity with American culture and customer expectations is a big plus. #J-18808-Ljbffr
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Head of Customer Experience, Cloud Security
4 weeks ago
Chicago, United States Check Point Software Technologies Full timeWhy Join Us? As the world's leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we've assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers' real-time needs and providing our cutting-edge technologies and...
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Head of Customer Service
2 weeks ago
Chicago, United States TBWA\Chiat\Day Full timeDouble Good’s mission is to create joy. We create joy with our delectable and award-winning popcorn. We create joy with our easy-to-use fundraising platform that raises a meaningful amount of money for youth sports and activities, empowering kids to pursue their dreams. We create joy through our Kids Foundation which hosts Double Good Days events across...
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Head of Customer Service
4 days ago
Chicago, United States Double Good Full timeDouble Good's mission is to create joy. We create joy with our delectable and award-winning popcorn. We create joy with our easy-to-use fundraising platform that raises a meaningful amount of money for youth sports and activities, empowering kids to pursue their dreams. We create joy through our Kids Foundation which hosts Double Good Days events across the...
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Head of Customer Service
3 weeks ago
Chicago, United States Double Good Full timeDouble Good's mission is to create joy. We create joy with our delectable and award-winning popcorn. We create joy with our easy-to-use fundraising platform that raises a meaningful amount of money for youth sports and activities, empowering kids to pursue their dreams. We create joy through our Kids Foundation which hosts Double Good Days events across the...
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Head of Customer Success
2 months ago
Chicago, United States BRAID it! Full timeCompany Overview: We are a fast-growing content marketing startup dedicated to helping organizations amplify their digital presence and engage effectively with their audience. Our innovative platform simplifies the creation, optimization, and distribution of high-quality content, driving measurable results for our clients. As we continue to expand, we are...
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Sales Growth Specialist
3 weeks ago
Chicago, Illinois, United States Duck Head Full timeAbout the PositionDuck Head is seeking a highly motivated and results-driven Sales Growth Specialist to join our team. As a key member of our sales team, you will be responsible for exceeding sales goals and growing our customer base within your assigned territory.Key ResponsibilitiesMeet or exceed sales targets by selling to existing and new customers with...
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Head of Customer Success.
4 weeks ago
Chicago, United States Hobson Associates Full timeWe've been retained to locate a Head of Customer Success for a growing SAAS Market leader focused on optimization, analytics, Supply chain, and compliance. MY CLIENT: Grown to become the leader in their space. Foundation laid to enable large growth organically and through acquisition over the next 5 years. Doubled in size in the last two years from $20M to...
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Head of Customer Success.
1 month ago
Chicago, United States Hobson Associates Full timeWe've been retained to locate a Head of Customer Success for a growing SAAS Market leader focused on optimization, analytics, Supply chain, and compliance.MY CLIENT:Grown to become the leader in their space. Foundation laid to enable large growth organically and through acquisition over the next 5 years.Doubled in size in the last two years from $20M to over...
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Chicago, Illinois, United States Duck Head Full timeCompany OverviewDuck Head, a renowned leader in the wholesale apparel industry, is seeking an exceptional Account Executive to join our team.Salary: $70,000 - $90,000 per year, depending on experience.Job DescriptionThe Account Executive plays a vital role in exceeding sales goals and growing the customer base within the assigned territory. This individual...
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Head of Customer Service
2 weeks ago
Chicago, United States TBWA\Chiat\Day Full timeDouble Good’s mission is to create joy. We create joy with our delectable and award-winning popcorn. We create joy with our easy-to-use fundraising platform that raises a meaningful amount of money for youth sports and activities, empowering kids to pursue their dreams. We create joy through our Kids Foundation which hosts Double Good Days events across...
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Head Of Institutional Customer Success
4 weeks ago
Chicago, United States Buscojobs Full timeNerdy is searching for a dynamic and driven Head of Institutional Customer Success to join our Varsity Tutors for Schools team. The person in this critical senior leadership role will be responsible for leading an institutional customer success division and playing a pivotal part in expanding Nerdy’s institutional business and maximizing team...
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Head of Customer Success
6 days ago
Chicago, United States Cargado Full timeAbout The CompanyCargado, the first invite-only load board for cross-border Mexico freight, launched in April 2024 by freight industry veterans Matt Silver and Rylan Hawkins. Cargado's product simplifies the cross-border freight experience and has helped drive the historic rise of nearshoring and growing demand for improved cross-border logistics. Over 70...
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Head of Customer Success
6 days ago
Chicago, United States Cargado Full timeAbout The CompanyCargado, the first invite-only load board for cross-border Mexico freight, launched in April 2024 by freight industry veterans Matt Silver and Rylan Hawkins. Cargado's product simplifies the cross-border freight experience and has helped drive the historic rise of nearshoring and growing demand for improved cross-border logistics. Over 70...
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Head of Customer Success
4 days ago
Chicago, United States Cargado Full timeAbout the company Cargado, the first invite-only load board for cross-border Mexico freight, launched in April 2024 by freight industry veterans Matt Silver and Rylan Hawkins. Cargado's product simplifies the cross-border freight experience and has helped drive the historic rise of nearshoring and growing demand for improved cross-border logistics. Over 70...
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Business Development Representative
19 hours ago
Chicago, Illinois, United States Duck Head Full timeAbout the Role:We are seeking a highly motivated and experienced sales professional to join our team as an Account Executive. In this role, you will be responsible for driving sales growth and building strong relationships with our customers in the Men's Specialty channel. You will work closely with our Senior Account Manager and Head of Brand to develop and...
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Head of Customer Service New Chicago, IL
2 weeks ago
Chicago, United States TBWA\Chiat\Day Full timeDouble Good’s mission is to create joy. We create joy with our delectable and award-winning popcorn. We create joy with our easy-to-use fundraising platform that raises a meaningful amount of money for youth sports and activities, empowering kids to pursue their dreams. We create joy through our Kids Foundation which hosts Double Good Days events across...
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Head of Digital Experience and Capabilities
6 days ago
Chicago, Illinois, United States Northern Trust Full timeAbout Northern Trust:Northern Trust is a Fortune 500 company with a rich history dating back to 1889. As a globally recognized financial institution, we provide innovative financial services and guidance to the world's most successful individuals, families, and institutions. The Head of Digital Business Capabilities plays a critical role in ensuring the...
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Head of Customer Success
2 weeks ago
Chicago, IL, United States Braid It Inc Full timeCompany Overview:We are a fast-growing content marketing startup dedicated to helping organizations amplify their digital presence and engage effectively with their audience. Our innovative platform simplifies the creation, optimization, and distribution of high-quality content, driving measurable results for our clients. As we continue to expand, we are...
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Head of Access and Technical Services
4 weeks ago
Chicago, United States Illinois Institute of Technology Full timeIllinois Institute of Technology Head of Access and Technical Services Chicago, IllinoisThe Chicago-Kent College of Law Library seeks an enthusiastic, creative, and service-oriented law librarian as the Head of Access and Technical Services. The Head of Access and Technical Services reports to the Director of the Law Library and provides leadership while...
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Head of Customer Success.
2 weeks ago
Chicago, IL, United States Hobson Associates Full timeWe've been retained to locate a Head of Customer Success for a growing SAAS Market leader focused on optimization, analytics, Supply chain, and compliance. MY CLIENT: Grown to become the leader in their space. Foundation laid to enable large growth organically and through acquisition over the next 5 years. Doubled in size in the last two years from $20M to...
