Head of Customer Success

3 days ago


Chicago, United States Cargado Full time
About the company

Cargado, the first invite-only load board for cross-border Mexico freight, launched in April 2024 by freight industry veterans Matt Silver and Rylan Hawkins. Cargado's product simplifies the cross-border freight experience and has helped drive the historic rise of nearshoring and growing demand for improved cross-border logistics. Over 70 logistics companies leverage Cargado to get loads booked faster with greater transparency and a trusted network of carriers. Cargado has raised nearly $10M since starting in October 2023 from investors such as Primary Venture Partners, Ironspring Ventures, Zenda Capital, Wischoff Ventures, and RyderVentures.

About the Role:

Cargado is seeking a dynamic and strategic Head of Customer Success to join our Go-To-Market team as a pivotal early hire. In this leadership role, you will be responsible for building and scaling our Customer Success (CS) function, defining foundational processes, and driving a customer-first culture that ensures long-term retention and growth.

What You'll Do
  • Lead and Scale the Team: Build and manage a high-performing team of Customer Success Managers, with plans to expand throughout 2025 and beyond.
  • Establish Strategic Vision: Shape and execute the foundational processes, frameworks, and long-term vision for Cargado's Customer Success function.
  • Drive Retention and Success: Own the retention goals for 2025, ensuring our customers achieve their desired outcomes with Cargado's solutions.
  • Customer Advocacy: Oversee the end-to-end customer journey, including implementation, training, support, and ongoing engagement, ensuring a world-class customer experience.
  • Cross-Functional Partnership: Collaborate effectively with Sales, Product, and Engineering teams, acting as the "voice of the customer" to influence product development and organizational priorities.
  • Insights and Impact: Leverage customer data to drive actionable insights, measure success, and refine strategies for continuous improvement.
About You
  • Experience: 10+ years of experience in Customer Success, with a proven track record of building scalable processes and leading high-performing teams in a SaaS environment.
  • Customer-Centric Mindset: Deep passion for enabling customer success, demonstrated by a history of fostering strong customer relationships and driving retention and expansion.
  • Strategic Thinking: Ability to define and execute a vision for the CS function while balancing both immediate priorities and long-term goals.
  • Analytical Acumen: Strong analytical skills with the ability to interpret customer data and translate insights into actionable strategies.
  • Leadership: Skilled at coaching and developing individual contributors to achieve their full potential, creating a culture of excellence and accountability.
  • Collaborative: Exceptional communication and interpersonal skills, with the ability to build trust and alignment across diverse teams.


  • Chicago, United States BRAID it! Full time

    Company Overview: We are a fast-growing content marketing startup dedicated to helping organizations amplify their digital presence and engage effectively with their audience. Our innovative platform simplifies the creation, optimization, and distribution of high-quality content, driving measurable results for our clients. As we continue to expand, we are...


  • Chicago, United States Hobson Associates Full time

    We've been retained to locate a Head of Customer Success for a growing SAAS Market leader focused on optimization, analytics, Supply chain, and compliance. MY CLIENT: Grown to become the leader in their space. Foundation laid to enable large growth organically and through acquisition over the next 5 years. Doubled in size in the last two years from $20M to...


  • Chicago, United States Hobson Associates Full time

    We've been retained to locate a Head of Customer Success for a growing SAAS Market leader focused on optimization, analytics, Supply chain, and compliance.MY CLIENT:Grown to become the leader in their space. Foundation laid to enable large growth organically and through acquisition over the next 5 years.Doubled in size in the last two years from $20M to over...


  • Chicago, United States Cargado Full time

    About The CompanyCargado, the first invite-only load board for cross-border Mexico freight, launched in April 2024 by freight industry veterans Matt Silver and Rylan Hawkins. Cargado's product simplifies the cross-border freight experience and has helped drive the historic rise of nearshoring and growing demand for improved cross-border logistics. Over 70...


  • Chicago, United States Cargado Full time

    About The CompanyCargado, the first invite-only load board for cross-border Mexico freight, launched in April 2024 by freight industry veterans Matt Silver and Rylan Hawkins. Cargado's product simplifies the cross-border freight experience and has helped drive the historic rise of nearshoring and growing demand for improved cross-border logistics. Over 70...


  • Chicago, United States Buscojobs Full time

    Nerdy is searching for a dynamic and driven Head of Institutional Customer Success to join our Varsity Tutors for Schools team. The person in this critical senior leadership role will be responsible for leading an institutional customer success division and playing a pivotal part in expanding Nerdy’s institutional business and maximizing team...


  • Chicago, IL, United States Braid It Inc Full time

    Company Overview:We are a fast-growing content marketing startup dedicated to helping organizations amplify their digital presence and engage effectively with their audience. Our innovative platform simplifies the creation, optimization, and distribution of high-quality content, driving measurable results for our clients. As we continue to expand, we are...


  • Chicago, IL, United States Hobson Associates Full time

    We've been retained to locate a Head of Customer Success for a growing SAAS Market leader focused on optimization, analytics, Supply chain, and compliance. MY CLIENT: Grown to become the leader in their space. Foundation laid to enable large growth organically and through acquisition over the next 5 years. Doubled in size in the last two years from $20M to...


  • Chicago, United States Socotra Full time

    To solve one of the largest problems of our generation we need to get the world’s best talent. We are on a mission to enable the global food system to become sustainable. Our technology is enabling thousands of restaurants, wholesalers, and producers across 7 countries to operate waste-free and efficiently already today. Yet, this is a drop into the ocean....


  • Chicago, United States Choco Communications GmbH Full time

    To solve one of the largest problems of our generation we need to get the world's best talent.We are on a mission to enable the global food system to become sustainable. Our technology is enabling thousands of restaurants, wholesalers, and producers across 7 countries to operate waste-free and efficiently already today. Yet, this is a drop into the ocean. We...


  • Chicago, United States Culture Amp Full time

    Culture Amp is a fast growth organization and you’ll be expected to learn quickly and take action that leads to the success of your customers. To get there, you’ll bring a strong passion for helping others be successful, be it your customers or teammates. You will get creative with solutions, demonstrate perseverance, as well as work with others to...


  • Chicago, Illinois, United States Check Point Software Technologies Full time

    About UsWe are Check Point Software Technologies, the world's leading vendor of Cyber Security. Our mission is to provide cutting-edge technologies and services to an ever-growing customer base, redefining the security landscape by meeting our customers' real-time needs.We've been recognized as one of the World's Best Companies for 2024 by Time Magazine and...


  • Chicago, Illinois, United States Withfaye Full time

    Job OverviewWe're seeking a visionary leader to architect and drive the scaling of our customer experience operations, responsible for optimizing and driving the efficiency of our metrics and strategy to support rapid growth.As Head of CX Strategy, you will lead, mentor and develop a high-performing global team of Customer Experience Specialists, set clear...


  • Chicago, United States Double Good Full time

    Double Good's mission is to create joy. We create joy with our delectable and award-winning popcorn. We create joy with our easy-to-use fundraising platform that raises a meaningful amount of money for youth sports and activities, empowering kids to pursue their dreams. We create joy through our Kids Foundation which hosts Double Good Days events across the...


  • Chicago, United States TBWA\Chiat\Day Full time

    Double Good’s mission is to create joy. We create joy with our delectable and award-winning popcorn. We create joy with our easy-to-use fundraising platform that raises a meaningful amount of money for youth sports and activities, empowering kids to pursue their dreams. We create joy through our Kids Foundation which hosts Double Good Days events across...


  • Chicago, United States Double Good Full time

    Double Good's mission is to create joy. We create joy with our delectable and award-winning popcorn. We create joy with our easy-to-use fundraising platform that raises a meaningful amount of money for youth sports and activities, empowering kids to pursue their dreams. We create joy through our Kids Foundation which hosts Double Good Days events across the...


  • Chicago, United States Ascent Full time

    Senior Customer Success Manager Reports to: Vice President of Customer Experience Who You Are You will thrive here if you are highly self-motivated and self-directed in your professional work, you consider your end user to be of highest importance. You desire autonomy and full ownership of your work product, including willingness to tackle projects head on....


  • Chicago, United States YCharts Full time

    Position: Customer Success Associate Location: Chicago, IL - hybrid position In Office Requirement: 1 day per week in office The Company: Building and executing a great investment strategy shouldnt require a PhD, nor a million dollar budget. It should be simple. The wealth management industry is rapidly evolving, and tech solutions like YCharts are...


  • Chicago, Illinois, United States Duck Head Full time

    About the PositionDuck Head is seeking a highly motivated and results-driven Sales Growth Specialist to join our team. As a key member of our sales team, you will be responsible for exceeding sales goals and growing our customer base within your assigned territory.Key ResponsibilitiesMeet or exceed sales targets by selling to existing and new customers with...

  • Customer Success

    4 weeks ago


    Chicago, United States Xtra Effort Solutions Full time

    Role: Customer Success Manager Location: Chicago Solution offering: AI automated medical coding SaaS, Patient intake for digital health companies Value: lower costs, improved accuracy and compliance, and greater speed of insurance reimbursement for a medical provider's services. Administration can focus on higher value tasks Company: Founded:2020 via global...