Student Financial Services Counselor

2 months ago

Chicago, United States Moody Bible Institute Full time

The Student Financial Services Counselor's primary objective to be responsive to students, parents, and other key constituents in order to provide a high level of customer service in helping families navigate the various financial aid processes, while ensuring accurate and timely processing in a way that meets federal guidelines.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

  • Counsels and advises students and families regarding all facets of the financial aid process, including financial aid eligibility for federal and institutional financial aid and the associated application processes.
  • Advise families and current/prospective students on various options to meet educational expenses.
  • Assists and advises students and families, with questions regarding student account charges, billing, payment options, financial aid refunds, and refunds of charges for dropped or withdrawn classes.
  • Removes holds from accounts so students can register for classes
  • Assists student with signing up for the payment plan as needed.
  • Communicate with Student Accounts Technical specialist about student billing issues.
  • Maintains a thorough understanding of need analysis and student financial aid eligibility.
  • Completes review for verification processing.
  • Awards institutional scholarships and private loans.
  • Collects and evaluates unusual circumstance documentation or information provided by the student
  • Processes federal documents for C code resolutions, SAP and scholarship appeals.
  • Utilize software and other technology necessary to perform responsibilities.
  • Supports all day-to-day operations of the Student Enrollment Services by promoting the Institutes cultural values and maintaining a general knowledge of MBI's programs, and operation in order to direct students to appropriate resources.
  • Attends ongoing training to maintain relevant knowledge of all federal regulatory requirements affection constituents.
  • Other duties as assigned.
Minimum Requirements
  • Experience in the administration of financial aid, preferably in a private college setting (Other relevant experience will be considered).
  • Experience with Microsoft Office software (especially Excel) and enterprise systems.
  • Effective communication and interpersonal skills.
  • Commitment to a student-centered, collaborative philosophy.
  • Ability to interpret, apply and explain policies, procedures and regulations regarding financial programs.
  • Excellent written communication skills.
  • Able to multi-task, prioritize and manage time efficiently.
  • Able to work in the US legally without sponsorship.
Preferred Requirements
  • Bachelor's degree preferred
  • PeopleSoft Campus Solutions experience


Work Environment/Conditions

Moody Bible Institute is a Christian-based Higher Education and Media Ministry. We exist to equip people with the Truth of God's Word. If you are mission-minded, and have a servant's heart, join us as we look to further impact the Kingdom of God.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

This is a full-time position: Monday through Friday, 8:00 a.m. to 4:30 p.m.

Travel is expected in order to attend trainings once or twice a year.

Additional Information

Moody Bible Institute is a Christ-centered, multicultural community that values and seeks faculty and staff who are committed to diversity, work effectively with diverse populations, and engage others in ways that honor our rich cultural mosaic and biblical foundation. Candidates must align with MBI's Christian identity.Employees are expected to sign a Statement of Faith and adhere to the Community Standards.

We comply with all applicable laws pertaining to nondiscrimination on the basis of race, color, national origin, sex, age, disability, and any other applicable legally protected category.As a religious institution, we have the right to, and do, require that employees hold beliefs consistent with our Doctrinal Statement and conduct themselves in a manner consistent with our religious beliefs, as explained in our Community Standards.

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