Information Technology Specialist

** Information Technology Specialist (Customer Support) 6 MONTH REGISTER**
**Department of the Treasury**
**Duties**
**WHAT IS THE INFORMATION TECHNOLOGY (IT)**
A description of the business units can be found at:
Vacancies will be filled in the following specialty areas:
**Information Technology,** **User and Network Services**
**The following are the duties of this position at the full working leve**l. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.
Participates in the delivery of a full range of customer support services to the organization; inclusive of configuration, installation, and maintenance of IT equipment and systems such as switches, PBXs, desktops, laptops, printers, and faxes as well as any other desktop support or any relevant work requiring a physical touch. Responsible for performing computer or some network devices "Break/Fix" and simple to complex installation, add, or change requirements of peripherals and device drivers.
Provides end user desktop environment support and telephone customer support.
Assists with the development of site preparation and the installation of new or relocated communication equipment. Coordinates user requests, and identifies equipment needs.
Responsible for some network administration including responsibility for configuring hubs and switches with technical directions; and installing network software fixes and upgrades.
Serves as a customer technical analyst with responsibility for resolving complex customer problems. Assists in the problem management process to identify root cause analysis and resolution; deploys resolutions to all affected workstations.
Installs, configures, upgrades, and troubleshoots any telecommunication or computer related hardware, software, and some LAN components such as hubs and switches.
Receives, responds to, and ensures complete resolution of any service desk contacts; documents actions taken, gives needed guidance and/or training to customers to prevent recurrences; and assists more experienced specialists in resolving complex problems.
**Requirements**
** Conditions of Employment**
* To ensure compliance with an applicable preliminary nationwide injunction, which may be supplemented, modified, or vacated, depending on the course of ongoing litigation, the Federal Government will take no action to implement/enforce the COVID-19 vaccination requirement pursuant to Executive Order 14043 on *Requiring Coronavirus Disease 2019 Vaccination for Federal Employees*. Federal agencies may request information regarding the vaccination status of selected applicants for the purposes of implementing other workplace safety protocols, such as protocols related to masking, physical distancing, testing, travel, and quarantine.
* May be eligible for telework based on IRS policy. If you are in a telework eligible position, you may be directed to temporarily telework on a full-time basis due to COVID 19. Employees must be within a 200-mile radius of their official assigned post-of-duty (POD) while in a telework status. Once normal operations resume, employees may be directed back to the office to perform the duties of their position. Telework eligibility does not guarantee telework; employees must meet and sustain IRS telework eligibility requirements and supervisor's approval to participate in the IRS Telework Program. As a reminder - If you are selected for a position, you are responsible for reporting to your designated POD (location) on the negotiated start date or as directed by management.
* Must be a U.S. Citizen or National and provide proof of U.S. Citizenship. (Birth certificate showing birth in the U.S; *Unexpired* U.S. Passport; Certificate of Citizenship or Naturalization; or Report of Birth Abroad of a U.S. Citizen (Form FS-240))
* Undergo an income tax verification and review of prior performance/conduct.
* Must successfully complete a background investigation, including a FBI criminal history record check (fingerprint check).
* Complete a to determine your suitability for Federal employment, at the time requested by the agency.
* Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the . Federal law requires verification of the identity and employment eligibility of all new hires in the U.S. These

must be **unexpired** **original** or certified copies**.**
** Qualifications**
Federal experience is not required. The experience may have been gained in the public sector, private sector or

One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.
**You must meet the following requirements by the closing date of this announcement:**
**SPECIALIZED EXPERIENCE: GS-05 LEVEL:** You must have three years of IT-related experience one year of which was equivalent to at least a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. This experience must include information technology (IT) related experience that demonstrates each of the following four competencies: 1) attention to detail, 2) customer service, 3) oral communication and 4) problem solving. IT related experience for this position includes: basic knowledge of it processing functions to understand the stages to automate a work process. Experience must have also included work with clients and customers to assess and/or address their needs, and provide information or assistance relative to the products or services; communicate effectively both orally and in writing; and, identify and resolve problems, determine relevant information, demonstrate using sound judgment, and making recommendations. Experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst or other positions that required the use or adaptation of computer programs and systems.
**OR**
A Bachelor's or equivalent degree at an accredited college or university in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management.
**OR**
A degree that provided a minimum of 24 semester hours in one or more of the fields identified and required the development or adaptation of applications, systems or networks.
**OR**
A combination of experience and education at an accredited college or university equivalent to 4 years as described in paragraphs above. You may combine the college credits you completed with any qualifying experience you have to total the equivalent of a four-year college education.
**SPECIALIZED EXPERIENCE: GS-07 LEVEL:** You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-5 grade level in the Federal service. This experience must include Information Technology (IT) related experience that demonstrates each of the following four competencies: 1) Attention to Detail, 2) Customer Service, 3) Oral Communication and 4) Problem Solving. Specialized experience for this position must have been in an IT field or work where the primary concern was the subject matter of the IT application. The assignments must have shown completion of the following, or the equivalent: Interviewing subject-matter personnel to get facts regarding work processes, and synthesizing the resulting data into charts showing information flow; operating computer consoles where this involved choosing from among various procedures in responding to machine commands or unscheduled halts; scheduling the sequence of programs to be processed by computers where alternatives

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