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Salesforce Business Analyst/Trainer

2 months ago

Arlington, United States Systems Plus Full time

Summary of Responsibilities: Works with clients and end users to gather, understand, and define business requirements.

Primary Functions:

  • Participates and leads key meetings with clients including requirement gathering sessions, user acceptance testing, and end-user training.
  • Develops user stories and to-be process flows to support the design and development of Salesforce solutions for our clients.
  • Works collaboratively with team members to design a solution that will meet a clients business requirements and fulfill user stories.
  • Complete the configuration for user stories within Salesforce, AppExchange products, or other cloud-based technologies.
  • Collaborate with developers to unit test and verify that solutions meet the requested business requirements.
  • Creates demo and training material for new and existing application users.
  • Create Use cases, Requirement Document, Requirement traceability matrix (RTM), Impact Analysis, Workflows, Test case etc.

Secondary Functions:

  • Participates in corporate or customer activity meetings that are determined to be mandatory. These may include weekly meetings, Internal Program Review (IPR) meetings, ad-hoc meetings, business development meetings, manager training sessions, and other meetings designated as required.
  • Be prepared to receive additional training for products and services that relate directly to the position.
  • Detail-oriented individual with the ability to quickly ramp up on new clients, their business needs, and technologies.
  • Ability to juggle and prioritize multiple tasks within a collaborative team environment.
  • Strong presentation and communication skills
  • Proficient in Microsoft Word, Excel, PowerPoint, Project, and Visio.

Required Education:

  • BS/BA degree in Computer Science, Information Sciences, or related IT discipline
  • Allowable Substitution: An additional ten (10) years of related professional experience can be substituted for a BS/BA degree

Required Experience:

  • 5+ years of experience as a CRM Business Analyst or Product Owner for a mid-to-large-sized organization(s).
  • 3+ years of Salesforce.com consulting experience throughout the implementation of the full Software Development Lifecycle (SDLC) - agile methodology experience preferred
  • Certified Scrum Master
  • Salesforce Certified Administrator
  • Salesforce Certified Service Cloud Consultant
  • Proficient with leveraging and configuring Salesforce AppExchange products to develop a solution
  • Hands-on experience using Salesforce or similar CRM Products to advise stakeholders on business solutions including workflows, validation rules, and security controls, etc.
  • Experience with Salesforce.com configuration and familiarity with Salesforce.com custom development.
  • Experience soliciting, gathering, and analyzing user input and requirements.
  • Experience documenting requirements, transforming requirements to user stories, and creating to-be process flow diagrams.
  • Experience collaborating with business stakeholders.

Required Clearance:

  • Background Investigation
  • Active Secret clearance