Customer Service Associate

4 months ago


Coffeyville, United States Fiskars Group Full time

Customer Service Associate page is loaded **Customer Service Associate**

**Customer Service Associate**

locationsWall time typeFull time posted onPosted 2 Days Ago job requisition idJR-2312 Our purpose at Fiskars Group is to make the everyday extraordinary. Join our team and seize the extraordinary opportunity to influence the everyday

1. Receive, process and verify the accuracy of orders from customers and ensures customer needs are met.

2. Handle complaints and other issues affecting customer orders, liaising where necessary with relevant stakeholders to solve order issues.

3. Support and communicate with finance department, accounts receivable and sales.

4. Organise deliveries, execute transport with needed documentation, and check availability of the goods to be shipped.

5. Ensure customer requirements are properly documented and communicated regarding the orders and logistics.

6. Is responsible for maintaining ERP system Master data.

Requirements:

* Experience with customer service by phone, email, and chat technology (no face-to-face required)

* Specific experience with Dot-Com consumers preferred

* Experience with SAP highly preferred, but if not SAP, then a similar ERP system like Oracle or AS400 required

* Intermediate Excel skills required

* Not required but helpful - experience with Sales Force, Adyen, and/or Hybris

Works independently to complete given day-to-day customer service activities. Close supervision is provided when needed.

Checks customer service activities within own role.

Join us in making the everyday extraordinary

US Legal Disclaimer: Fiskars Group is an equal opportunity employer. We believe diversity in our workforce is essential to a successful business. We condemn any form of racism and discrimination. We support and stand with those who speak out and seek justice. We strive to be a diverse and collaborative environment.

If you are an individual with a disability and need assistance applying for employment, please let us know by emailing applicants@fiskars.com . It may take up to one business day for a response.

More information about Equal Employment Opportunity can be found and Pay Transparency can be found .



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