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Customer Service Specialist

2 months ago

Coffeyville, United States 0001 United Rentals (N A), Inc Full time
Job Summary

We are seeking a highly motivated and customer-focused Inside Sales Representative to join our team at 0001 United Rentals (N A), Inc. As an Inside Sales Representative, you will play a key role in implementing the branch's business plan by meeting the needs of a diverse customer base.

Key Responsibilities
  • Establish an understanding of the rental business as it pertains to specialty engineered rental products and services, including silenced diesel generators, large diesel, electric and hydraulic pumps, air-cooled chillers, air-conditioning, electric heat, desiccant dehumidification, load banks and electrical distribution.
  • Establish new rental and sales accounts through telemarketing and by serving call-in customers.
  • Process rental quotations, reservations, contracts and invoices in compliance with company policies and procedures.
  • Educate customers on proper equipment usage and safety procedures.
  • Ensure the accuracy of all contract-related information entered into the branch's computer system.
  • Coordinate and track daily equipment pickups and returns.
  • Run all reports necessary to monitor equipment and facilitate smooth operations.
  • Coordinate with all inside and outside branch employees to deliver customer satisfaction.
  • Maintain accurate inventory records of branch assets.
Requirements
  • Associate's degree or equivalent combination of experience and education (Bachelor's degree preferred).
  • Customer service orientation and relevant sales experience.
  • Strong sales and customer service skills.
  • Proficiency with MS Office (especially Word and Excel).
  • Strong communication skills (both oral and written).
  • Engineering aptitude: Ability to properly size, quote, install and maintain large projects that may range from critical sewer by-pass, industrial process cooling, construction and water damage drying, multi-level power distribution at various voltages and large scale climate control projects.
  • Valid driver's license with acceptable driving record.
What We Offer
  • Paid Parental Leave.
  • Employee Discount Program.
  • Career Development & Promotional Opportunities.
  • Additional Vacation Buy Up Program (US Only).
  • Early Wage Access through Payactiv (US Hourly Only).
  • Paid Sick Leave.
  • An inclusive and welcoming work environment.

Mutual respect for the dignity and fundamental rights of all persons defines our culture. 0001 United Rentals (N A), Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email for assistance.