Purchase Reviewer

4 weeks ago


Phoenix, United States SA Technologies Inc Full time
Job Description
Role: Purchase Reviewer (Resource)

Estimated Duration: 6+ months

Location: Phoenix, AZ (hybrid)

Position Description

The purpose of this position is to provide support to constituents, including education administrators and staff, community members and education partners. This customer service position will be responsible for addressing purchase compliance inquiries and requests, providing effective customer communication and support through various channels, and ensuring adherence to statutes, rules, and compliance with policies and procedures. The primary duties for this position include the following:
•Address purchase compliance inquiries and requests for education stakeholders.
•Review account expenses, conduct audits, and identify potential fraudulent activity.
•Collaborate with team leads to ensure adherence to policies and procedures.
•Provide customer support via various channels and escalate constituent concerns.
•Support leadership team in reporting data and handling related projects.

Skills Required
•Excellent customer service and communication skills (both verbal and written)
•Strong problem-solving abilities and attention to detail
•Effectively prioritize tasks and work in a fast-paced environment
•Work collaboratively with team members and management
•Proficiency in Microsoft Office Abilities:
•Work independently and without supervision when required or needed
•Utilize electronic systems and other tools/resources
•Clearly communicate rules and regulations, legislative guidelines, and program policies to external stakeholders
•Capacity to handle customer inquiries and concerns through various communication channels
•Capability to support leadership in reporting data and metrics when needed

Experience Required
Knowledge:
•Customer service principles and practices
•Understanding of fraudulent activity detection and escalation processes
•Account review processes
•Applicants with a degree in business administration, accounting, audit, finance, and/or combination of training and relevant experience to the field are preferred.

Experience Preferred
Preference will be given to those applicants with:
•Bilingual in Spanish
•Knowledge of local, state and federal laws, rules, regulations, policies and procedures relating to the special education and/or education
•Knowledge of State of Arizona programs' statutes, rules, and regulations, like the Empowerment Scholarship Account.

Education Required
Associate's degree or higher within a field appropriate to the assignment from an accredited college and/or experience.
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