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Clerk 2, Case Management, Municipal Civil

1 month ago

Cincinnati, United States Hamilton County, Ohio Full time

Clerk 2, Case ManagementMunicipal Civil DivisionOur mission is to provide quality customer service to the people of Hamilton County, promote access to justice for all, manage financial services for the justice system, and ensure the integrity, preservation, and accuracy of our court records while providing fair and timely access to them. The Clerk's Office is committed to our 200+ employees. We strive to create a work environment where employees thrive, engage, feel supported, and find community. We aim to be the employer-of-choice for public sector employees in the region by purposefully defining our culture, providing professional training and personal growth opportunities, recognizing and rewarding performance, and encouraging our employees to innovate and lead.REPORTS TO: Supervisor, Case Management STATUS: Full-time, 35 hours/week, non-exempt, unclassified JOB LOCATION: Hamilton County Courthouse HOURS: Monday - Friday; 8:00 am - 4:00 pm TRAVEL REQUIREMENTS: No travel required STARTING PAY RATE: $21.37 per hour SUPERVISORY RESPONSIBILITIES: No APPLICATIONS DUE BY: August 6, 2024JOB OVERVIEW: The Municipal Civil division processes filings and entries related to lawsuits with damages of $15,000 or less. This position provides services from prejudgment to post-judgment court filings. Specifically, the Case Management Team is responsible for origination of new cases, mailing new cases and garnishments daily, Certificates of Judgments, processing failed certified mail returns, transfer of cases, processing electronic filings and specific assignment commissioner tasks.The ideal candidate shares our vision for the future, demonstrates our values of respect, integrity and fairness, kindness, and serving others, and is: Eager to learn Committed to excellence Team-oriented Big-picture thinkerESSENTIAL DUTIES: 40% CLERICAL SERVICES Perform various clerical tasks to assist with the efficient operation of the department. Assemble forms processed during the work shift in preparation for additional processing, scanning or filing. Sort and distribute incoming mail.40% DATA ENTRY Update data for documents into the Case Management System. Enters the necessary data to generate notifications by postcard/regular mail. Inputting/verifying new cases20% CUSTOMER SERVICE Greet the public and provide exceptional customer service, both in-person, phone and through mail and email correspondence.OTHER DUTIES AS ASSIGNEDPREFERRED SKILLS: Knowledge of: No specialized knowledge required.Ability to: Interact and build relationships with people of diverse backgrounds, personalities and characteristics, including but not limited to age, gender-identity, race/ethnicity, religious beliefs, disability status, sexual orientation, socio-economic status, and physical appearance. Maintain professional demeanor at all times and acts in accordance with the office values - respect, integrity and fairness, kindness, and serving others. Provide excellent customer service. Multitask. Work collaboratively, as part of a team.Skilled in: Customer service. Data entry and analysis. Skilled on a computer to quickly and accurately enter, access, update, and manipulate data. Needs to have strong attention to detail and a commitment to accuracy. Basic computer functions. Effective communication.QUALIFICATIONS: High School Diploma or equivalent; one (1) year of experience in a courtroom or governmental position; two (2) years of customer service experience; or an equivalent combination of education, experience, and training which provides the required knowledge, skills, and abilities.PHYSICAL DEMANDS & WORKING CONDITIONS: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is primarily a sedentary job. The employee will sit 60% and on feet 40% of their workday. The employee is expected to use a computer keyboard for extended periods of time. The employee is expected to use a computer keyboard for extended periods of time and lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.The Hamilton County Clerk of Courts is committed to providing a work environment where all employees are treated fairly and equally in all terms and conditions of employment, and all decisions concerning Clerk employees or applicants shall be made without regard to race, sex, gender identity, religion, national origin, sexual orientation, age or disability. We have zero tolerance for violations of employee rights, harassment or discrimination based on any of the above criteria.