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Clerk 2, Courtroom Services, Municipal Criminal

3 months ago

Cincinnati, United States Hamilton County, Ohio Full time
Clerk 2, Courtroom Services

Municipal Criminal & Traffic

Our mission is to provide quality customer service to the people of Hamilton County, promote access to justice for all, manage financial services for the justice system, and ensure the integrity, preservation, and accuracy of our court records while providing fair and timely access to them. The Clerk's Office is committed to our 200+ employees. We strive to create a work environment where employees thrive, engage, feel supported, and find community. We aim to be the employer-of-choice for public sector employees in the region by purposefully defining our culture, providing professional training and personal growth opportunities, recognizing and rewarding performance, and encouraging our employees to innovate and lead.

REPORTS TO:

Supervisor, Courtroom Services

STATUS:

Full-time, 35 hours/week, non-exempt, unclassified

JOB LOCATION:

Hamilton County Justice Center; Hamilton County Courthouse

HOURS:

Mon - Fri, 7:30 am - 3:30 pm; Sat. (rotational, every 14 weeks)

TRAVEL REQUIREMENTS:

No travel required

STARTING PAY RATE:

$21.37 per hour

SUPERVISORY RESPONSIBILITIES:

No

APPLICATIONS DUE BY:

August 9, 2024

JOB OVERVIEW:

As a Courtroom Services Clerk, you will provide exceptional customer service to the public and attorneys, process paperwork, and verify information to ensure timely, accurate, and consistent service. You will respond to customer inquiries, retrieve information, and maintain professionalism and confidentiality. Clerical duties include keeping accurate records of court actions, preparing Judge's dockets, reviewing and analyzing judicial entries, and working with courtroom staff to efficiently process cases.

The ideal candidate shares our vision for the future, demonstrates our values of respect, integrity and fairness, kindness, and serving others, and is:

  • Eager to learn
  • Committed to excellence
  • Team-oriented
  • Big-picture thinker
ESSENTIAL DUTIES:

50%: CUSTOMER SERVICE
  • Provide exceptional customer service to the public and attorneys in the courtroom.
  • Process paperwork for service provided.
  • Verify information provided and ensure timely, accurate and consistent service to the customer.
  • Maintain professionalism and confidentiality.
  • Respond to customer inquiries: determine the nature of requests, retrieve information from system or hard-copy files, and provide assistance directly or by referring the customer to the appropriate party.
50%: CLERICAL SERVICES
  • Keep an accurate record of the actions in court each day.
  • Prepare the Judge's dockets.
  • Review and analyze the information presented in judicial entries, complaints and affidavits.
  • Work closely with courtroom staff and judges to accurately and efficiently process cases during court proceedings.
  • Sort and file case file jackets and paperwork.
OTHER DUTIES AS ASSIGNED

PREFERRED SKILLS:

Knowledge of:
  • Basic mathematics for calculating fines and fees.
  • Court processes and procedures.
Ability to:
  • Interact and build relationships with people of diverse backgrounds, personalities and characteristics, including but not limited to age, gender-identity, race/ethnicity, religious beliefs, disability status, sexual orientation, socioeconomic status, and physical appearance.
  • Maintain professional demeanor at all times and act in accordance with the office values - respect, integrity and fairness, kindness, and serving others.
  • Provide excellent customer service.
  • Effectively manage time and tasks in fast paced environments.
  • Type with speed and accuracy.
  • Communicate effectively (both orally and written) and interact with other team members, court personnel, attorneys, outside agencies, and the public.
Skilled in:
  • Multitasking.
  • Organization
  • Basic computer functions.
QUALIFICATIONS:
  • High school diploma or equivalent; one (1) year of professional experience in an office environment or customer service; one (1) year of experience in a courtroom or governmental position; or an equivalent combination of education, experience, and training which provides the required knowledge, skills, and abilities.
PHYSICAL DEMANDS & WORKING CONDITIONS:
  • This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is a sedentary job and the employee will sit 75% of their workday. The employee is expected to use a computer keyboard for extended periods of time and lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

The Hamilton County Clerk of Courts is committed to providing a work environment where all employees are treated fairly and equally in all terms and conditions of employment, and all decisions concerning Clerk employees or applicants shall be made without regard to race, sex, gender identity, religion, national origin, sexual orientation, age or disability. We have zero tolerance for violations of employee rights, harassment or discrimination based on any of the above criteria.