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Automotive Technical Advisor

2 months ago

Orlando, United States MarketSource Full time

Automotive Technical Advisor

The Automotive Technical Advisor will act as a direct liaison between the dealerships and the OEM within their assigned program. The Automotive Technical Advisor will have a special focus on buyback reductions including repeat repairs/visits, repair time, and Fixed First Visit. Essential Job Functions:

Provide technical assistance and fixed operations consultation to our dealer service personnel, fleet, and commercial customers Motivate and lead dealer service personnel to higher levels of service and parts performance consistent with corporate and industry direction Initiate resolutions on current unresolved issues in support of dealer’s efforts to maximize their competitiveness in the marketplace while improving customer retention and loyalty Analyze and make suggestions relating to repair shop process improvements and offering proactive business planning with a focus on the customer Manage STAR escalations- high buyback risk vehicles as identified by the BuyBack Triage Agents Provide phone and in-dealership technical assistance Provide dealership consultation on repair order documentation, repair service agreements, and facilities inspections Troubleshoot and solve final repair attempt situations Identify repair shop process improvements and proactive business planning with a focus on the customer Represent the OEM as a subject matter expert (litigation/buybacks); CAIR updates needed for each involvement with additional systems as directed by the OEM Provide support for C.A.G./engineering- providing on-ground request support Oversee Recall and Required Service Updates (RSU) follow-up and reduction Establish yourself as a quality feedback liaison Required Knowledge, Skills, and Abilities:

Highly motivated, adaptive, and autonomous with the ability to deliver results Entrepreneurial individual with a history of leadership and achievement Excel in building positive working relationships, cost assessment, and conflict resolution Understanding of automotive dealership fixed operations Ability to travel to dealerships within a designated area Ability to communicate technical information to all levels within both the client and the dealerships Ability to analyze data and create custom reports Ability to effectively use MS Word, Excel, and other customized software Ability to work independently, multi-task, and manage a progressive workload in a fast-paced environment Ability to identify and react swiftly to issues that may arise Excellent written, oral, and presentation skills Ability to tackle complex issues and develop innovative and practical solutions Proficient with Microsoft Office; Word, PowerPoint, and Excel Job Requirements:

Bachelor’s Degree or equivalent work experience in lieu of a degree Master Technician Certification or equivalent experience in lieu of certification 2 years of automotive experience Dealership fixed operations experience preferred 75% travel; 2-3 weeks per month

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