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Sr. Field Account Manager
2 months ago
SR. Field Account Manager
Who We Are
Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life's other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.
The Role
The Senior Field Account Manager represents the voice and face of AutoPoint to dealer group accounts and their dealerships. The Account Manager manages the relationship with clients beginning with the point of enrollment and sustain throughout the customer lifecycle. They are responsible for maintenance, product penetration, and revenue growth of assigned accounts. As a result, the Account Manager is expected to create strong advocacy by their clients and thereby assist in maintaining AutoPoint's client base.
What You'll Do
Own and manage corporate relationship with assigned dealer groups and their dealerships.
Work with OEM partners to effectively communicate OEM initiatives to dealer groups
Present and communicate AutoPoint products and offerings and their application within the overall group account and dealership environment.
Understands the key performance indicators (KPI) and OEM metrics and proactively communicate to corporate clients
Develop a culture of continuous improvement in campaign process execution
Effectively communicates AutoPoint's value proposition and aligns it with the account's objectives.
Regularly reviews, with assigned corporate accounts and dealerships, the results of the marketing product suite
Identifies and recommends program changes and marketing strategies.
Shares AutoPoint knowledge and industry findings with assigned accounts
Maintains ongoing communication with different levels of account/dealer management at assigned account/dealer locations
Perform timely in-person and remote consultative visits to assigned corporate accounts and dealers
Assesses performance of existing accounts and individual dealers
Manages the retention, product penetration and growth of assigned accounts
Manages all customer issues and conflict resolution
Participates in the enrollment and review process for new orders for retention programs and custom campaigns.
Captures account requests for enhancements and recommended changes. Prioritizes and communicates these requests with appropriate internal team members
Maintains account contacts and business activity in Salesforce.com on a regular basis
Processes and files internal documentation/communication on a timely basis, including but not limited to;
MMR Visit Details
Dealer Goals
Goals Achieved
Participants
Schedules future meetings
Market research
Provides valuable and constructive feedback
What You'll Bring
Bachelor's degree in business (Sales or Marketing focus preferred) or equivalent work experience. (Any equivalent combination of education and experience which provides the applicant with the knowledge, skills, and abilities required to perform the job will be considered.)
Qualified candidates must have 5+ years of Automotive/Marketing experience
To perform the job successfully, an individual should demonstrate the following knowledge, skills or behaviors
Knowledge of sales processes and tools (account planning and key selling)
Knowledge of Dealership Management System software experience (CDK, R&R, etc.)
Ability to develop relationships with key decision-makers
Build relationships with both internal and external customers
Identify, quantify and resolve customer objections, problems and needs in a diplomatic manner
Present solutions that meet client's needs and close the sale
Develop strategies, action plans, and metrics to monitor results
Create business development plans
Effectively communicate ideas
Communicate and give presentations in front of groups
Effectively convey processes and training
Listen to others and appropriately act on information provided
Multi-task, prioritize, organize and coordinate projects to meet simultaneous deadlines
Work independently with minimal supervision and under constant deadline pressure
Work effectively in a team
Work effectively in a fast-paced organization.
Use a variety of computer programs / systems to track results (Salesforce.com, Word, Excel, Email, Internet, etc.).
Must be able to travel up to 85% of the time.
It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company's needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.
Field Account Manager
Who We Are
Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life's other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.
The Role
The Senior Field Account Manager represents the voice and face of AutoPoint to dealer group accounts and their dealerships. The Account Manager manages the relationship with clients beginning with the point of enrollment and sustain throughout the customer lifecycle. They are responsible for maintenance, product penetration, and revenue growth of assigned accounts. As a result, the Account Manager is expected to create strong advocacy by their clients and thereby assist in maintaining AutoPoint's client base.
What You'll Do
Own and manage corporate relationship with assigned dealer groups and their dealerships.
Work with OEM partners to effectively communicate OEM initiatives to dealer groups
Present and communicate AutoPoint products and offerings and their application within the overall group account and dealership environment.
Understands the key performance indicators (KPI) and OEM metrics and proactively communicate to corporate clients
Develop a culture of continuous improvement in campaign process execution
Effectively communicates AutoPoint's value proposition and aligns it with the account's objectives.
Regularly reviews, with assigned corporate accounts and dealerships, the results of the marketing product suite
Identifies and recommends program changes and marketing strategies.
Shares AutoPoint knowledge and industry findings with assigned accounts
Maintains ongoing communication with different levels of account/dealer management at assigned account/dealer locations
Perform timely in-person and remote consultative visits to assigned corporate accounts and dealers
Assesses performance of existing accounts and individual dealers
Manages the retention, product penetration and growth of assigned accounts
Manages all customer issues and conflict resolution
Participates in the enrollment and review process for new orders for retention programs and custom campaigns.
Captures account requests for enhancements and recommended changes. Prioritizes and communicates these requests with appropriate internal team members
Maintains account contacts and business activity in Salesforce.com on a regular basis
Processes and files internal documentation/communication on a timely basis, including but not limited to;
MMR Visit Details
Dealer Goals
Goals Achieved
Participants
Schedules future meetings
Market research
Provides valuable and constructive feedback
What You'll Bring
Bachelor's degree in business (Sales or Marketing focus preferred) or equivalent work experience. (Any equivalent combination of education and experience which provides the applicant with the knowledge, skills, and abilities required to perform the job will be considered.)
Qualified candidates must have 5+ years of Automotive/Marketing experience
To perform the job successfully, an individual should demonstrate the following knowledge, skills or behaviors
Knowledge of sales processes and tools (account planning and key selling)
Knowledge of Dealership Management System software experience (CDK, R&R, etc.)
Ability to develop relationships with key decision-makers
Build relationships with both internal and external customers
Identify, quantify and resolve customer objections, problems and needs in a diplomatic manner
Present solutions that meet client's needs and close the sale
Develop strategies, action plans, and metrics to monitor results
Create business development plans
Effectively communicate ideas
Communicate and give presentations in front of groups
Effectively convey processes and training
Listen to others and appropriately act on information provided
Multi-task, prioritize, organize and coordinate projects to meet simultaneous deadlines
Work independently with minimal supervision and under constant deadline pressure
Work effectively in a team
Work effectively in a fast-paced organization.
Use a variety of computer programs / systems to track results (Salesforce.com, Word, Excel, Email, Internet, etc.).
Must be able to travel up to 85% of the time.
It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company's needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.
EQUAL OPPORTUNITY EMPLOYER
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.
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