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Patient Service Representative Float
4 months ago
Responsibilities Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Patient Service Representative, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes. This position is a Float which requires reliable transportation and the willingness to travel to Frederick, Crestwood, Rosehill, Mt. Airy and all 3 MMI sites. You Will: * Greet and register patients in a friendly and service-oriented manner. * Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation. * Collect and log all co-pays and fees * Answer/transfer incoming phone calls. * Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary. * Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed. * Coordinate with the back-office staff for timely and effective care of patients You Are: * Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations * Able to demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues * Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service To Ensure Success In This Role, You Must Have: * High School Diploma or GED * Intermediate to advanced computer skills * Strong multitasking and communication skills * Experience providing exceptional customer service * One year of related medical experience and/or training required. #NCMD Shift Varied