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Patient Service Representative

2 months ago

Frederick, Maryland, United States MedStar Health Full time

**Job Summary:**

MedStar Health is seeking a highly skilled Patient Service Coordinator to provide exceptional customer service to patients in Frederick, MD.

As a Patient Service Coordinator, you will be responsible for greeting patients with a warm and friendly smile, checking in/out processes, gathering demographic information, insurance verifications, and taking copayments and scheduling.

**Key Responsibilities:**

  • Serve as the initial contact person at the medical practice or hospital department and greet patients in a courteous and professional manner.
  • Manage the intake of patients into the practice, screen for emergent conditions, register, verify, and explain patient responsibility for payment.
  • Perform check-in and check-out procedures by inputting patient charges and verifying demographic and insurance information.
  • Coordinate efficient patient flow through the practice or hospital department assigned.
  • Support organizational initiatives related to new technology, clinical programs, and improving the patient experience.

**Requirements:**

  • 6 months - 1 year of providing high-quality customer service required, preferably in a healthcare setting.
  • Working knowledge of IDX/GE Centricity business preferred.
  • High School Diploma or GED.
  • CPR Certification.

**Compensation:** $29.96 per hour.