Front Desk Agent

2 months ago


Cleveland, United States Pyramid Global Hospitality Full time
Property

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company

#PGH-BMC

Location Description

The Hotel Indigo Cleveland Gateway boasts 143 guest-rooms and suites, over 2,400 square feet of meeting space and two outlets including our signature restaurant Find out today what a career with Pyramid Global Hospitality at the brand new Hotel Indigo Cleveland Gateway can mean for you

Overview

About Us: Pyramid Global Hospitality operates a portfolio of award-winning, premium-brand hotels in some of the country's most vibrant cities. We believe in the power of hospitality and seek individuals to help us bring this virtue to life. Join us in creating an environment that fosters personal growth and allows you to be your best self.

What You'll Do:
  • Greet and welcome guests upon arrival, creating a positive first impression.
  • Handle check-ins and check-outs efficiently, ensuring guest satisfaction.
  • Manage reservations, answer guest inquiries, and address complaints promptly.
  • Maintain a clean and organized front desk area.
  • Provide accurate information about the hotel, rooms, rates, and amenities.
  • Process payments and manage cash transactions accurately.
  • Coordinate with housekeeping and maintenance to ensure smooth operations.
  • Promote teamwork and contribute to a friendly, safe work environment.
  • Perform other duties as assigned.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career growth and advancement.
  • A supportive and dynamic team environment.
  • Ongoing training and development programs.
Qualifications

What You'll Bring:
  • A friendly and professional demeanor with excellent communication skills.
  • Strong organizational skills and attention to detail.
  • A passion for customer service with a positive, can-do attitude.
  • Ability to multitask and remain calm under pressure.
  • Previous experience in hospitality or customer service is a plus but optional.
  • Flexibility to work various shifts, including evenings, weekends, and holidays.
  • Proficiency in hotel management software and Microsoft Office is a plus.

  • Front Desk Agent

    1 month ago


    Cleveland, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Residence Inn Cleveland Downto [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities...

  • Front Desk Agent

    2 weeks ago


    Cleveland, United States HEI Hotels & Resorts Full time

    Join our hospitality team at the Westin Cleveland Downtown! Be part of a career building adventure where you have the opportunity of working at our premier downtown Cleveland property. Be a key contributor in the delivery of Marriott brand standards Front Desk, Agent, Computer, Information

  • Front Desk Agent

    4 weeks ago


    Cleveland, United States New Waterloo Full time

    Job DetailsJob Location Fidelity Hotel - Cleveland, OH Salary Range $18.00 - $18.00 Hourly DescriptionFIDELITY HOTEL is hiring for a FRONT DESK AGENT Fidelity Hotel is an adaptive reuse project located at 1940 E. 6th Street in the historic 103-year-old Baker Building. Fidelity Hotel will have 97 guest rooms & suites, each with tailored amenities,...

  • Front Desk Agent

    7 months ago


    Cleveland, United States Concord Hospitality Full time

    Description Front Desk & Guest Care We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If...

  • Front Desk Agent

    4 weeks ago


    Cleveland, Ohio, United States Crescent Hotels and Resorts Full time

    Hotel Front Desk Agent Job DescriptionThe Hotel Cleveland is seeking a front desk agent to join their team. As a key member of our hospitality staff, you will be responsible for delivering exceptional guest experiences and ensuring seamless stay cycles.We are committed to providing you with:A highly competitive salary of $45,000 per year, based on your...

  • Front Desk Associate

    4 weeks ago


    Cleveland, Ohio, United States Pyramid Global Hospitality Full time

    About the JobPyramid Global Hospitality is seeking a highly skilled Front Desk Agent to join our team at the Hotel Indigo Cleveland Gateway. As a key member of our front desk team, you will be responsible for delivering exceptional customer service and ensuring a smooth check-in/check-out experience for our guests.Key Responsibilities:Greet and welcome...


  • Cleveland, Ohio, United States Crescent Services Full time

    **Company Overview:**Crescent Hotels & Resorts is a leading hospitality company that values its associates and strives to create a great place to work. Our mission is to provide exceptional experiences for our guests, and we are committed to creating an environment that facilitates open and honest conversations about race, equity, diversity, and...


  • Cleveland, Ohio, United States Comfort Inn Full time

    As a Front Desk Agent at Comfort Inn, you will play a critical role in ensuring that our guests have an enjoyable and memorable stay. Your primary responsibilities will include providing exceptional service, participating in regular staff meetings, and maintaining thorough knowledge of reservation policies and promotions.To excel in this role, you will need...


  • Cleveland, Texas, United States Scott Shuff - State Farm Agent Full time

    About the RoleThe Front Desk Representative will be responsible for greeting clients warmly, managing appointment scheduling, and handling incoming inquiries. This is an exciting opportunity to work in a dynamic and supportive environment, providing exceptional service to our clients.


  • Cleveland, Mississippi, United States Chawla Pointe LLC Full time

    Job OverviewChawla Pointe LLC is seeking a highly skilled and detail-oriented Front Desk Customer Service Representative to join our team. As a key member of our front office, you will be responsible for providing exceptional customer service, handling reservations, and ensuring seamless guest experiences.About the RoleThis is a full-time position that...


  • Cleveland, Ohio, United States Crescent Services Full time

    Why Work for Crescent Hotels & Resorts?We are a team of hospitality professionals who are deeply connected to and proud of the exceptional experiences we provide for our guests. Our commitment to creating a great place to work has earned us recognition as one of the best places to work in the industry.Job Summary:We are seeking a front desk agent to join our...


  • Cleveland, Ohio, United States Crescent Services Full time

    Compensation: $45,000 per year. The Crescent Hotels & Resorts organization is dedicated to providing exceptional experiences for our guests. We are seeking a highly skilled and professional Front Desk Agent to join our team. This role will be responsible for greeting all guests with a friendly and genuine welcome, using a positive and clear speaking voice,...

  • Front Desk Agent

    2 months ago


    Cleveland, United States Crescent Hotels and Resorts Full time

    **Description** The Hotel Cleveland is seeking a front desk agent to join their team. This Marriott Autograph Collection property opened in 1918, has 491 newly renovated rooms and 60,000 sq. ft. of meeting space. At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we...

  • Front Desk Lead

    2 weeks ago


    Cleveland, Ohio, United States New Waterloo Full time

    Job Description:Fidelity Hotel in Cleveland, OH is hiring for a Front Desk Lead role. This is an exciting opportunity for a motivated individual to join our team and contribute to delivering exceptional guest experiences. As a Front Desk Lead, you will be responsible for managing front desk operations, leading and motivating front office team members, and...

  • Front Desk Agent

    3 months ago


    Cleveland, United States Crescent Services Full time

    The Hotel Cleveland is seeking a front desk agent to join their team. This Marriott Autograph Collection property opened in 1918, has 491 newly renovated rooms and 60,000 sq. ft. of meeting space. At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our...

  • Front Desk Associate

    2 weeks ago


    Cleveland, Ohio, United States Crescent Services Full time

    Crescent Services is seeking a dedicated Front Desk Agent to join their team at The Hotel Cleveland. With 491 newly renovated rooms and 60,000 sq. ft. of meeting space, this Marriott Autograph Collection property offers an exceptional experience for guests.Company OverviewWe are a team of hospitality professionals deeply connected to providing exceptional...


  • Cleveland, Ohio, United States University Hospitals Full time

    Urology Front Desk Associate Job DescriptionWe are seeking an experienced Urology Front Desk Associate to join our team at University Hospitals. In this role, you will be responsible for providing administrative support to our urology department while ensuring exceptional patient care. Your primary responsibilities will include managing patient flow,...


  • Cleveland, Mississippi, United States Chawla Pointe LLC Full time

    At Chawla Pointe LLC, we are seeking a highly skilled Front Desk Coordinator to join our team. This is an exciting opportunity for a motivated and detail-oriented individual to work in a fast-paced environment.The estimated salary for this role is $45,000 - $60,000 per year, depending on experience.As a Front Desk Coordinator, you will be responsible...


  • Cleveland, Tennessee, United States American Family Care Cleveland Full time

    Job OverviewAmerican Family Care in Cleveland is seeking a highly organized and detail-oriented Front Desk Representative to join our team. As a vital member of our front office staff, you will play a crucial role in providing exceptional patient experiences.

  • Front Desk Agent

    5 months ago


    Cleveland, United States Blue Sky Hospitality Solutions Full time

    OB SUMMARY The Front Desk Agent is responsible for assisting in the operation of the front desk and guest services ensuring 100% satisfaction from the moment a guest arrives at the hotel until they check out. CANDIDATE PROFILE Experience: High school diploma or equivalent required, and college degree preferred. Previous hotel Front Desk and Marriott brand...