Front Desk Agent

2 weeks ago

Cleveland, Ohio, United States Crescent Services Full time

The Hotel Cleveland is seeking a front desk agent to join their team.

This Marriott Autograph Collection property opened in 1918, has 491 newly renovated rooms and 60,000 sq. ft. of meeting space.

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are committed to providing you with:

  • Highly competitive wages
  • An exceptional benefit plan for eligible associates & your family members
  • 401K matching program for eligible associates
  • Flexible scheduling to allow you to focus on what is important to you.
  • Discounts with our Crescent managed properties in North America for you & your family members.
ESSENTIAL JOB FUNCTIONS:
  • Greet all guests immediately with a friendly and genuine welcome.
  • Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
  • Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.
  • Make appropriate selection of rooms based on guest needs. Code electronic keys and Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
  • Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.
  • Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for guests as requested.
    Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
  • Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
  • Coordinate with Housekeeping, Engineering and Food and Beverage departments to ensure guest satisfaction throughout the entire stay cycle of a guest.
MINIMUM QUALIFICATIONS:
  • Previous customer service experience.
  • Hotel experience preferred.
  • Self-starting personality with an even disposition.
  • Maintain a professional appearance and manner at all times.
  • Can communicate well with guests.
  • Must be willing to "pitch-in" and help co- workers with their job duties and be a team player.

    At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That's why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

  • Front Desk Agent

    1 week ago

    Cleveland, Ohio, United States MCR Hotels Full time

    The Front Desk Agent at the Hilton Garden Inn Cleveland Downtown is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. ESSENTIAL FUNCTIONS: Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room...

  • Hotel Front Desk Representative

    5 days ago

    Cleveland, Ohio, United States La Quinta Inn Cleveland - Airport North Full time

    Job DescriptionAs a valued member of the La Quinta Inn Cleveland - Airport North team, the Guest Service Agent is responsible for maintaining a warm and welcoming atmosphere at the front desk. This involves:Greeting guests in accordance with Highgate Hotel standardsManaging the PBX console and ensuring hotel standards are metResponding promptly to guest...

  • Front Desk Agent

    3 weeks ago

    Cleveland, Ohio, United States HEI Hotels & Resorts Full time

    Front Desk AgentJob Locations US-OH-ClevelandRequisition ID 2025-53897Category Front Desk / Guest ServicesPosition Type Full-TimeFLSA Status Non-ExemptLocation NameWestin ClevelandMin USD $17.00/Hr.Discretionary Performance Bonus Eligible NoTipped / Service Charge Eligible NoAbout UsCome join our winning hospitality team, we invite you to be part of...

  • Front Desk Associate

    5 hours ago

    Cleveland, Ohio, United States Dave & Buster Full time

    About the JobWe are seeking an experienced and charismatic individual to join our team as a Front Desk Associate. In this role, you will be responsible for managing the front desk, handling phone calls, and assisting guests with their needs. If you have excellent communication skills and a passion for delivering exceptional customer experiences, we encourage...

  • Front Desk Agent

    3 weeks ago

    Cleveland, Ohio, United States Crescent Hotels and Resorts Full time

    DescriptionThe Hotel Cleveland is seeking a front desk agent to join their team.This Marriott Autograph Collection property opened in 1918, has 491 newly renovated rooms and 60,000 sq. ft. of meeting space.At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide...

  • Front Desk Support Associate

    5 days ago

    Cleveland, Ohio, United States Emerald Animal Hospital LLC Full time

    Job Description: Front Desk AssociateWe are seeking an organized and customer-focused individual to join our team as a Front Desk Associate. As the first point of contact for our clients, you will be responsible for creating a welcoming atmosphere and ensuring seamless interactions with pet owners and their pets.

  • Front Desk Associate

    5 days ago

    Cleveland, Ohio, United States Method Products Part time

    Front Desk Associate Join the experience as we are seeking energetic and enthusiastic Front Desk Associates at ROOST Apartment Hotel in Cleveland. As a Front Desk Associate, you bid a warm welcome to our guests visiting the hotel and are responsible for providing quality guest service as it pertains to checking in/out hotel guests; client and resident...

  • Front Desk Associate

    3 weeks ago

    Cleveland, Ohio, United States Emerald Animal Hospital LLC Full time

    Benefits:401(k)401(k) matchingBonus based on performanceCompetitive salaryEmployee discountsFlexible scheduleFree uniformsOpportunity for advancementPaid time offTraining & developmentTuition assistanceBenefits/PerksFlexible SchedulingCareer Advancement OpportunitiesCompetitive CompensationEmployee Pet DiscountsInteract with PetsJob Summary Are you a pet...

  • Front Desk Supervisor

    3 weeks ago

    Cleveland, Ohio, United States ChenMed Full time

    We're unique. You should be, too.We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?We're different than most primary care providers. We're rapidly expanding and we need great people to join...

  • Front Desk Associate

    4 days ago

    Cleveland, Ohio, United States Marriott Full time

    Job SummaryThe Guest Services Operations Specialist is responsible for coordinating guest services and ensuring that all aspects of the front desk operation run smoothly.**Key Duties:**Coordinating tasks and working with other departments.Serving as a departmental role model.Developing and maintaining positive working relationships with...

  • Front Desk Supervisor

    2 weeks ago

    Cleveland, Ohio, United States HEI Hotels & Resorts Full time

    Front Desk SupervisorJob Locations US-OH-ClevelandRequisition ID 2025-54308Category Front Desk / Guest ServicesPosition Type Full-TimeFLSA Status Non-ExemptLocation NameWestin ClevelandMin USD $20.00/Hr.Max USD $21.00/Hr.Discretionary Performance Bonus Eligible NoTipped / Service Charge Eligible NoAbout UsCome join our winning hospitality team, we...

  • Front Desk Cashier

    3 days ago

    Cleveland, Ohio, United States Loves Travel Stops & Country Store Full time

    Career Advancement OpportunitiesWe believe in promoting from within and offering opportunities for advancement to our team members. As a Front Desk Cashier, you will have the opportunity to develop new skills and take on additional responsibilities. Our comprehensive training program will help you achieve your career goals and provide you with the tools...

  • PM Front Desk Clerk

    2 weeks ago

    Cleveland, Ohio, United States DelMonte Hotel Group Full time

    Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team We are currently seeking experienced and driven candidates just like you to serve as a Front Desk Clerk.You will play a key role to ensure a great guest and colleague experience. We offer competitive compensation and...

  • Customer Service Agent La Quinta

    5 days ago

    Cleveland, Ohio, United States La Quinta Inn Cleveland - Airport North Full time

    ResponsibilitiesThe Guest Service Agent is accountable for various key responsibilities, including: Welcoming guests at the front desk while adhering to Highgate Hotel standards Maintaining accurate records and completing shift reports Providing detailed information on hotel services, amenities, and local attractions Handling cash transactions and following...

  • Front Desk Team Lead

    7 days ago

    Cleveland, Ohio, United States AbsoluteCARE Inc Full time

    We are looking for an experienced and compassionate Front Desk Team Lead to oversee the front office operations at AbsoluteCARE Inc. In this critical role, you will be responsible for leading a team of medical office coordinators, ensuring seamless patient flow, and providing exceptional customer service.This position involves:Team Leadership: Supervising...

  • Front Desk Agent

    3 weeks ago

    Cleveland, Ohio, United States HEI Hotels and Resorts Full time

    About UsCome join our winning hospitality team, we invite you to be part of Cleveland's future The Westin Cleveland is a stunning 484 room hotel located in the heart of downtown Cleveland, around the corner from the Rock and Roll Hall of Fame, Great Lakes Science Center and Cleveland Convention Center. For sports lovers, the Huntington Bank Field and Rocket...

  • Airport Lounge Front Desk Host

    2 days ago

    Cleveland, Ohio, United States Hyde Park Hospitality Full time

    JOIN OUR TEAM RECEIVE A $200 SIGNING BONUS Pay: $16.00 per hour Shift: 12:30 PM - 9:30 PM We cover airport badging fees and parking Hyde Park Hospitality, LLC (HPH) is a strategic partner with Airport Dimensions and Sodexo at The Club - located within the Cleveland Hopkins International Airport. HPH brings both experience and expertise to every level of food...

  • Hotel Front Office Staff

    3 weeks ago

    Cleveland, Ohio, United States HEI Hotels and Resorts Full time

    About the RoleWe are seeking a Front Desk Agent to join our team at The Westin Cleveland, a stunning 484-room hotel located in the heart of downtown Cleveland. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service, managing front desk operations, and contributing to a positive and welcoming atmosphere...

  • Front Desk Coordinator

    5 days ago

    Cleveland, Ohio, United States Orange theory Full time

    About Our TeamWe are a dynamic team at Orangetheory Fitness, passionate about delivering an exceptional experience to every member and first-time guest. As a Front Desk Coordinator, you will play a critical role in supporting our team by managing the lead funnel, meeting and exceeding Key Performance Indicators, and maintaining brand...

  • Front Desk Supervisor

    3 weeks ago

    Cleveland, Ohio, United States HEI Hotels and Resorts Full time

    About UsCome join our winning hospitality team, we invite you to be part of Cleveland's future The Westin Cleveland is a stunning 484 room hotel located in the heart of downtown Cleveland, around the corner from the Rock and Roll Hall of Fame, Great Lakes Science Center and Cleveland Convention Center. For sports lovers, the Huntington Bank Field and Rocket...