Front Desk Customer Service Representative
4 days ago
Job Overview
Chawla Pointe LLC is seeking a highly skilled and detail-oriented Front Desk Customer Service Representative to join our team. As a key member of our front office, you will be responsible for providing exceptional customer service, handling reservations, and ensuring seamless guest experiences.
About the Role
This is a full-time position that requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment. You will be the first point of contact for guests, travel agents, and referral networks, responding to inquiries, and making reservations as needed.
Responsibilities
- Process reservations by mail, telephone, telex, cable, fax, or central reservation systems referral.
- Communicate reservation information to the front desk.
- Process cancellations and modifications, and promptly relay this information to the front desk.
- Understand the hotel's policy on guaranteed reservations and no-shows.
- Process advance deposits on reservations.
- Help develop room revenue and occupancy forecasts.
- Prepare expected arrival lists for front office use.
Requirements
To be successful in this role, you must have:
- A high school graduate or equivalent.
- Excellent communication and interpersonal skills.
- Ability to multitask and work under pressure.
- Knowledge of hotel operations and front office procedures.
Benefits
We offer a competitive salary range of $40,000 - $55,000 per annum, depending on experience, plus benefits, including health insurance, paid time off, and professional development opportunities.
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