Customer Success Manager
2 weeks ago
Customer Success Manager - Secureworks (NASDAQ: SCWX) is a global cybersecurity leader that protects customer progress with Secureworks Taegis, a cloud-native security analytics platform built on 20+ years of real-world threat intelligence and research, improving customers’ ability to detect advanced threats, streamline and collaborate on investigations, and automate the right actions. We enjoy competitive compensation and benefits packages, and reward and recognize our employees for exceptional results. A constant focus on continued learning and growth keeps our team members engaged and excited about “what’s next.” We offer flexible work options when available, and emphasize the importance of work-life balance. We know that when our people are rewarded, recognized, and rejuvenated, we win as a team. Happy customers are the lifeblood of any company. As a Customer Success Manager, you will be a trusted advisor for our strategic accounts and responsible for ensuring customers are successfully leveraging Secureworks’ software to achieve business value and a return from their investment with Secureworks. You will work closely with our customers focused on increasing value, retention, customer satisfaction and expansion opportunities. Role Responsibilities Building and nurturing long-term relationships with customers to solidify our commitment and partnership to their success. Ensure that customers derive maximum value from their investments in Secureworks by driving customer adoption, usage, and satisfaction to help achieve renewals, product expansion, and new growth. Develop an in-depth understanding of customer success criteria, initiatives, and use cases that support short- and long-term business goals of each customer based on their unique use cases. Provide continuous customer education on the Secureworks product portfolio including new products, features, and enhancements. Generate regular/on-going proactive Security Protection Reviews (SPRs) focused on customer engagement, ensure product adoption is occurring, provide recommendations and to continually align on business goals. Monitor the customer’s progress towards achieving their KPI’s. Create and activate a plan with customers that results in BOTH business value outcomes and team behavior if the customers are not achieving key objectives/goals. Collaborate with cross-functional teams to synthesize customer feedback and offer informed opinions on potential solutions and enhancements. Minimum Requirements Minimum of 4+ years’ experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention. Minimum of 1 years of experience working in a SaaS environment. Minimum of 2 years of experience in network security or related discipline. Minimum of 3 years of experience leading presentations (remote and in person) to external customers, managing accounts and interacting with C suite management and technical personnel. Solid understanding of technical concepts to provide high-level guidance with implementation and solutions. Preferred Skills Showcase a bias for action and demonstrate a passion for technology. Ability to work in a fast-paced multidisciplinary environment, prioritizing efforts and managing customer expectations. Ability to reconcile different points of view in meetings and summarize results concisely. Familiarity with a CSM tool like Hubspot/Totango/Gainsight a plus. Extensive expertise in maintaining customer loyalty. Engaging in procurement dialogues and tackling objections effectively. Secureworks is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Secureworks are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Secureworks will not tolerate discrimination or harassment based on any of these characteristics. #J-18808-Ljbffr
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Customer Success Manager
2 weeks ago
Houston, United States ConvergePoint Full timeAre you someone who is passionate about building long-term customer relationships? ConvergePoint is seeking a Customer Success Manager to facilitate the onboarding and rollout of our SaaS platform for new customers. As a Customer Success Manager, you will be responsible for ensuring the success and satisfaction of our valued customers. The ideal candidate...
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Customer Success Manager
1 week ago
Houston, Texas, United States ConvergePoint Full timeCustomer Success ManagerConvergePoint is seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for ensuring the success and satisfaction of our valued customers.Key Responsibilities:Build and maintain strong relationships with customers to drive customer satisfaction and...
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Customer Success Manager
7 days ago
Houston, United States PROS Full timeCustomer Success Manager - (Must live in Minnesota) The Company - PROS: PROS Holdings, Inc. (NYSE: PRO) provides AI-powered solutions that optimize selling in the digital economy. PROS solutions make it possible for companies to price, configure and sell their products and services in an omnichannel environment with speed, precision and consistency. Our...
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Customer Success Manager
5 hours ago
Houston, United States PROS Full timeCustomer Success Manager - (Must live in Minnesota) The Company - PROS: PROS Holdings, Inc. (NYSE: PRO) provides AI-powered solutions that optimize selling in the digital economy. PROS solutions make it possible for companies to price, configure and sell their products and services in an omnichannel environment with speed, precision and consistency. Our...
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Customer Success Manager
6 days ago
Houston, United States PROS Full timeCustomer Success Manager - (Must live in Minnesota)The Company - PROS:PROS Holdings, Inc. (NYSE: PRO) provides AI-powered solutions that optimize selling in the digital economy. PROS solutions make it possible for companies to price, configure and sell their products and services in an omnichannel environment with speed, precision and consistency. Our...
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Customer Success Manager
1 week ago
Houston, United States PROS Full timeCustomer Success Manager - (Must live in Minnesota)The Company - PROS:PROS Holdings, Inc. (NYSE: PRO) provides AI-powered solutions that optimize selling in the digital economy. PROS solutions make it possible for companies to price, configure and sell their products and services in an omnichannel environment with speed, precision and consistency. Our...
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Customer Success Manager
2 weeks ago
Houston, United States Nova Biomedical Full timeNova Biomedical is looking for a Customer Success Manager based in the Dallas, TX area to join our Field Support team. This position is responsible for the successful transition of new and existing Nova Biomedical customers to their newly purchased Nova Biomedical clinical products. Provides the highest level of support and rolls out the red carpet welcoming...
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Customer Success Manager
1 week ago
Houston, Texas, United States Enverus Full timeCustomer Success ManagerEnverus is the leading energy SaaS company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make decisions that increase profit. As a Customer Success Manager, you will champion the customer throughout the engagement lifecycle, enabling them to get best value from Enverus' software...
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Customer Success Manager
2 weeks ago
Houston, United States Enverus Full timeDescription Customer Success Manager Why YOU want this position Enverus is the leading energy SaaS company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make decisions that increase profit. Enverus’ innovative technologies drive production and investment strategies, enable best practices for energy and...
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Customer Success Manager
3 weeks ago
Houston, Texas, United States IOI Capital and Markets LLC Full timeAbout IOI Capital and Markets LLCIOI Capital and Markets LLC is a rapidly growing, US-based financial services technology firm disrupting the private investment markets. Our purpose is to unlock the potential & possibilities of the alternative investment marketplace for investors through innovation, technology, and market expertise. We enable broadened...
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Customer Success Manager
2 weeks ago
Houston, United States Trimble Full timeYour Title : Customer Success Manager – Enterprise Asset Management (EAM) Job Location : Remote/Southern part of the US (preferably in the Central time zone) Our Department : Local Government, Owner & Public Sector Position Overview Are you ready to be a part of the Asset Lifecycle Management (ALM) revolution? This Customer Success Manager position...
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Customer Success Manager
1 month ago
Houston, United States Enverus Full timeDescription Customer Success Manager Why YOU want this position Enverus is the leading energy SaaS company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make decisions that increase profit. Enverus' innovative technologies drive production and investment strategies, enable best practices for energy and...
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Manager, Customer Success
1 week ago
Houston, United States ABS Wavesight Full timeJob DescriptionThe core responsibility of the Customer Success Manager is focused on overall Customer Health and successful adoption of our products. The CMS is focused on customer adoption, satisfaction, creating a referenceable customer base, and maximizing the customers product usage. This also includes the ability to understand and address functional...
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Customer Success Manager
2 weeks ago
Houston, United States RealPage Full timeSummary The Customer Success Manager (CSM) reports to the Senior Manager of Customer Success. This role will leverage industry expertise and in-depth RealPage solutions knowledge/thought leadership to connect customer business objectives to the functional capabilities of our products and solutions. You will drive collaboration across RealPage teams to boost...
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Customer Success Manager
1 week ago
Houston, Texas, United States SMA Technologies Full timeJob Title: Customer Success ManagerAt SMA Technologies, we're on a mission to give people back their time. As a Customer Success Manager, you'll play a critical role in helping our clients achieve their goals and overcome challenges. We're looking for a highly motivated and organized individual who can build strong relationships with our clients and drive...
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Manager, Customer Success
2 weeks ago
Houston, United States ABS Wavesight Full timeJob Description The core responsibility of the Customer Success Manager is focused on overall Customer Health and successful adoption of our products. The CMS is focused on customer adoption, satisfaction, creating a referenceable customer base, and maximizing the customers product usage. This also includes the ability to understand and address functional...
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Customer Success Manager
6 days ago
Houston, Texas, United States Enverus Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Enverus. As a key member of our customer-facing team, you will be responsible for championing our customers throughout the engagement lifecycle, ensuring they get the best value from our software and solutions.Key ResponsibilitiesBuild strong, trusted relationships...
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Customer Success Manager
2 weeks ago
Houston, Texas, United States Enverus Full timeAbout the RoleEnverus is seeking a highly skilled Customer Success Manager to champion our customers throughout the engagement lifecycle, ensuring they get the best value from our software and solutions. As a key member of our team, you will be responsible for driving customer retention and Net Promoter Score (NPS) satisfaction results.Key...
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Customer Success Manager
3 months ago
Houston, United States A-SAFE GROUP Full timeKey Responsibilities Retain and nurture L, R, M and K customer relationships within territory, providing post-sale support ensuring success with products and services. Grow L, R, M and K business within territory with cross-selling and upselling products and services Ensure customers’ onboarding experience is efficient and gather / verify all information...
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Customer Success Manager
2 weeks ago
Houston, United States SMA Technologies Full timeMission - Why We Need You SMA Technologies was founded in 1980 and is on a mission to give people back their time. Our product solutions allow companies to automate their most complex workflows and keep their human capital focused on the strategic work that moves their business forward. Reporting to our VP of Customer Success, CSMs work closely with...
