Customer Success Manager
2 weeks ago
Description Customer Success Manager Why YOU want this position Enverus is the leading energy SaaS company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make decisions that increase profit. Enverus’ innovative technologies drive production and investment strategies, enable best practices for energy and commodity trading and risk management, and reduce costs through automated processes across critical business functions. Enverus is a strategic partner to more than 6,000 customers in 50 countries. The Customer Success Manager will champion the customer throughout the engagement lifecycle, enabling them to get best value from Enverus' software and solutions. This role is focused on customer retention and driving our Net Promoter Score to a world-class level. This individual will ensure that by using technology solutions, our Account Managers are focused on the right activities to deliver the value that our solutions bring. Ready to roll up your sleeves, learn something new every single day, and build a world-class Customer Success team? Then this role is for you The CSM is a catalyst to Enverus' operational and strategic priorities through the effective measurement, subjective analysis, and reporting of customer health and value. The ability to be persuasive in written and verbal communication is vital. Drafting problem statements and offering insight into addressing those problems is central to the role. Proactive organization and follow-up with individuals accountable for problem resolution is expected, as is escalation to senior management when expected service levels are not delivered. Knowing how and who to engage to block and tackle specific and programmatic issues is essential to performance. Relationship building across all tiers of the company and the customer’s team is required. Primary Responsibilities Build strong, trusted, and influential relationships with strategic customers, sales, and the organization. Extensive Project Management and Change Management experience with sales processes. Obtain a thorough understanding of the value that drives assigned customer decisions for using Enverus products and services. Proactively offer appropriately tailored advice and bring unique industry insights to the customer and/or sales driving value propositions. Provide feedback to customers to streamline service and product delivery. Engage in ongoing, two-way dialogue with customers regarding ways to improve engagement and use of our product and services. Develop strong and trusted relationships within leadership to ensure clear communication of customer-required value of all the services and products Enverus is providing and/or can provide in the future. Experience in uncovering growth opportunities through extensive understanding of customer needs and where we can further strengthen the partnership. Responsible for day-to-day management and execution of Customer Success programs: the objectives and goals required to achieve metric improvements. Responsible for creating and delivering scorecard analysis and ROI to C-Suite and Executive Leadership on a bi-annual basis. Establish synergistic relationships with representatives to promote partnership in evaluating and presenting product/service portfolio expansion with customers. Proven results in delivering/exceeding goals on time, with attention to detail. Experience managing and prioritizing multiple customer requests in a fast-paced environment, including timeline scoping and effective re-prioritization. Demonstrated strong aptitude in correlating improvements with customer health and NPS satisfaction results. Relationship Management: Aptitude to build strong relationships and bonds with management, director, and executive-level client base. Experience effectively setting and managing customer expectations. Demonstrate a strong humility trait to establish the customer’s issues and perspective as more important than self or that of Enverus. Demonstrate values that align with helping others to improve performance through hands-on assistance, teaching, and leadership. Utilize highly developed negotiation skills with the ability to influence product portfolio growth and expand market capture. #J-18808-Ljbffr
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Customer Success Manager
2 weeks ago
Houston, United States ConvergePoint Full timeAre you someone who is passionate about building long-term customer relationships? ConvergePoint is seeking a Customer Success Manager to facilitate the onboarding and rollout of our SaaS platform for new customers. As a Customer Success Manager, you will be responsible for ensuring the success and satisfaction of our valued customers. The ideal candidate...
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Customer Success Manager
1 week ago
Houston, Texas, United States ConvergePoint Full timeCustomer Success ManagerConvergePoint is seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for ensuring the success and satisfaction of our valued customers.Key Responsibilities:Build and maintain strong relationships with customers to drive customer satisfaction and...
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Customer Success Manager
7 days ago
Houston, United States PROS Full timeCustomer Success Manager - (Must live in Minnesota) The Company - PROS: PROS Holdings, Inc. (NYSE: PRO) provides AI-powered solutions that optimize selling in the digital economy. PROS solutions make it possible for companies to price, configure and sell their products and services in an omnichannel environment with speed, precision and consistency. Our...
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Customer Success Manager
5 hours ago
Houston, United States PROS Full timeCustomer Success Manager - (Must live in Minnesota) The Company - PROS: PROS Holdings, Inc. (NYSE: PRO) provides AI-powered solutions that optimize selling in the digital economy. PROS solutions make it possible for companies to price, configure and sell their products and services in an omnichannel environment with speed, precision and consistency. Our...
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Customer Success Manager
6 days ago
Houston, United States PROS Full timeCustomer Success Manager - (Must live in Minnesota)The Company - PROS:PROS Holdings, Inc. (NYSE: PRO) provides AI-powered solutions that optimize selling in the digital economy. PROS solutions make it possible for companies to price, configure and sell their products and services in an omnichannel environment with speed, precision and consistency. Our...
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Customer Success Manager
1 week ago
Houston, United States PROS Full timeCustomer Success Manager - (Must live in Minnesota)The Company - PROS:PROS Holdings, Inc. (NYSE: PRO) provides AI-powered solutions that optimize selling in the digital economy. PROS solutions make it possible for companies to price, configure and sell their products and services in an omnichannel environment with speed, precision and consistency. Our...
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Houston, United States Nova Biomedical Full timeNova Biomedical is looking for a Customer Success Manager based in the Dallas, TX area to join our Field Support team. This position is responsible for the successful transition of new and existing Nova Biomedical customers to their newly purchased Nova Biomedical clinical products. Provides the highest level of support and rolls out the red carpet welcoming...
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Customer Success Manager
1 week ago
Houston, Texas, United States Enverus Full timeCustomer Success ManagerEnverus is the leading energy SaaS company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make decisions that increase profit. As a Customer Success Manager, you will champion the customer throughout the engagement lifecycle, enabling them to get best value from Enverus' software...
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Houston, Texas, United States IOI Capital and Markets LLC Full timeAbout IOI Capital and Markets LLCIOI Capital and Markets LLC is a rapidly growing, US-based financial services technology firm disrupting the private investment markets. Our purpose is to unlock the potential & possibilities of the alternative investment marketplace for investors through innovation, technology, and market expertise. We enable broadened...
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Houston, United States Trimble Full timeYour Title : Customer Success Manager – Enterprise Asset Management (EAM) Job Location : Remote/Southern part of the US (preferably in the Central time zone) Our Department : Local Government, Owner & Public Sector Position Overview Are you ready to be a part of the Asset Lifecycle Management (ALM) revolution? This Customer Success Manager position...
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Houston, United States Dell Technologies Full timeCustomer Success Manager - Secureworks (NASDAQ: SCWX) is a global cybersecurity leader that protects customer progress with Secureworks Taegis, a cloud-native security analytics platform built on 20+ years of real-world threat intelligence and research, improving customers’ ability to detect advanced threats, streamline and collaborate on investigations,...
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Manager, Customer Success
1 week ago
Houston, United States ABS Wavesight Full timeJob DescriptionThe core responsibility of the Customer Success Manager is focused on overall Customer Health and successful adoption of our products. The CMS is focused on customer adoption, satisfaction, creating a referenceable customer base, and maximizing the customers product usage. This also includes the ability to understand and address functional...
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Customer Success Manager
2 weeks ago
Houston, United States RealPage Full timeSummary The Customer Success Manager (CSM) reports to the Senior Manager of Customer Success. This role will leverage industry expertise and in-depth RealPage solutions knowledge/thought leadership to connect customer business objectives to the functional capabilities of our products and solutions. You will drive collaboration across RealPage teams to boost...
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Customer Success Manager
1 week ago
Houston, Texas, United States SMA Technologies Full timeJob Title: Customer Success ManagerAt SMA Technologies, we're on a mission to give people back their time. As a Customer Success Manager, you'll play a critical role in helping our clients achieve their goals and overcome challenges. We're looking for a highly motivated and organized individual who can build strong relationships with our clients and drive...
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Manager, Customer Success
2 weeks ago
Houston, United States ABS Wavesight Full timeJob Description The core responsibility of the Customer Success Manager is focused on overall Customer Health and successful adoption of our products. The CMS is focused on customer adoption, satisfaction, creating a referenceable customer base, and maximizing the customers product usage. This also includes the ability to understand and address functional...
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Customer Success Manager
6 days ago
Houston, Texas, United States Enverus Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Enverus. As a key member of our customer-facing team, you will be responsible for championing our customers throughout the engagement lifecycle, ensuring they get the best value from our software and solutions.Key ResponsibilitiesBuild strong, trusted relationships...
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Customer Success Manager
2 weeks ago
Houston, Texas, United States Enverus Full timeAbout the RoleEnverus is seeking a highly skilled Customer Success Manager to champion our customers throughout the engagement lifecycle, ensuring they get the best value from our software and solutions. As a key member of our team, you will be responsible for driving customer retention and Net Promoter Score (NPS) satisfaction results.Key...
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Customer Success Manager
3 months ago
Houston, United States A-SAFE GROUP Full timeKey Responsibilities Retain and nurture L, R, M and K customer relationships within territory, providing post-sale support ensuring success with products and services. Grow L, R, M and K business within territory with cross-selling and upselling products and services Ensure customers’ onboarding experience is efficient and gather / verify all information...
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Customer Success Manager
2 weeks ago
Houston, United States SMA Technologies Full timeMission - Why We Need You SMA Technologies was founded in 1980 and is on a mission to give people back their time. Our product solutions allow companies to automate their most complex workflows and keep their human capital focused on the strategic work that moves their business forward. Reporting to our VP of Customer Success, CSMs work closely with...
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Customer Success Manager
2 weeks ago
Houston, United States RepeatMD Full timeOur Story: RepeatMD is a rapidly growing SaaS company in the ecommerce and medtech space that was founded in October 2021. We have established product-market fit, closed a Series A in September 2023, and are now looking to scale our company tenfold in the next calendar year. We are a team on a mission to help our clients in the medical aesthetics industry...
