Customer Success Manager
2 weeks ago
Are you someone who is passionate about building long-term customer relationships? ConvergePoint is seeking a Customer Success Manager to facilitate the onboarding and rollout of our SaaS platform for new customers. As a Customer Success Manager, you will be responsible for ensuring the success and satisfaction of our valued customers. The ideal candidate will have experience in managing and nurturing customer relationships, a strong background in customer success or account management, preferably in the SaaS industry, and excellent communication skills. You will play a critical role in driving adoption of our software solutions and promoting customer retention and growth. About Us: ConvergePoint is a leading provider of compliance management software solutions, empowering organizations to streamline their compliance processes and ensure adherence to regulatory requirements. Our four proprietary products manage the life cycle of Policies & Procedures, Contracts, Conflict of Interest Disclosures, and Incident Tracking. We proudly serve a diverse clientele, including Fortune 500, Enterprise, and mid-size organizations across the US, Canada, UK, Australia/New Zealand, and South Africa. Please Note: This is a hybrid role and you must be willing to commute to our office in Katy, TX Responsibilities: Serve as the primary point of contact for a portfolio of customers, building and maintaining strong relationships to drive customer satisfaction and success. Understand customer needs and objectives, and proactively work with customers to ensure they achieve their desired outcomes through effective utilization of our software solutions. Provide guidance and best practices to customers on how to maximize the value and benefits of our products. Conduct regular check-ins with customers to assess their satisfaction, address any concerns, and identify opportunities for upselling or cross-selling. Collaborate with internal teams, such as sales, product development, and support, to ensure smooth onboarding, implementation, and ongoing support processes. Monitor customer health metrics and proactively take actions to mitigate any risks or issues that may affect customer satisfaction or retention. Conduct product demonstrations and training sessions for customers to help them fully leverage the features and functionalities of our software. Stay up-to-date with industry trends and best practices in customer success and account management to continuously enhance customer engagement strategies. Assist in the development and optimization of customer success programs, including the creation of customer onboarding materials, success plans, and customer communications. Collaborate with the marketing team to gather customer testimonials, case studies, and success stories for use in marketing materials and customer references. Requirements: A bachelor's degree is required. 2-3 years of proven experience in a customer success or account management role, preferably in a SaaS company. Strong understanding of CRM, helpdesk software, and marketing automation tools. Excellent communication and interpersonal skills with the ability to build rapport and maintain relationships with diverse customer stakeholders. Analytical mindset with the ability to analyze customer data and metrics to drive actionable insights. Demonstrated problem-solving and conflict resolution skills. Proactive and self-motivated with the ability to work independently and as part of a team. Strong organizational skills with the ability to manage multiple customers and projects simultaneously. Flexibility and adaptability to thrive in a fast-paced and dynamic environment. Passion for customer success and a dedication to ensuring customer satisfaction and long-term success. Located in or willing to locate to Houston, TX. Authorized to work in the United States (we do not sponsor visas). Perks You'll Love: Competitive base salary tailored to your experience. Comprehensive healthcare benefits, including Medical, Vision & Dental. Generous paid holidays and vacation days. 401(k) with excellent corporate matching. A fun and casual work environment. You Belong Here: ConvergePoint offers a stimulating and supportive work environment, where your contributions will be recognized and valued. We foster a culture of continuous learning and growth, providing ample opportunities for professional development and advancement within the organization. If you are passionate about making a meaningful impact, thrive in a fast-paced environment, and are excited to join a dynamic team of industry professionals, we would love to hear from you #J-18808-Ljbffr
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Customer Success Manager
1 week ago
Houston, Texas, United States ConvergePoint Full timeCustomer Success ManagerConvergePoint is seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for ensuring the success and satisfaction of our valued customers.Key Responsibilities:Build and maintain strong relationships with customers to drive customer satisfaction and...
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Customer Success Manager
7 days ago
Houston, United States PROS Full timeCustomer Success Manager - (Must live in Minnesota) The Company - PROS: PROS Holdings, Inc. (NYSE: PRO) provides AI-powered solutions that optimize selling in the digital economy. PROS solutions make it possible for companies to price, configure and sell their products and services in an omnichannel environment with speed, precision and consistency. Our...
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Customer Success Manager
5 hours ago
Houston, United States PROS Full timeCustomer Success Manager - (Must live in Minnesota) The Company - PROS: PROS Holdings, Inc. (NYSE: PRO) provides AI-powered solutions that optimize selling in the digital economy. PROS solutions make it possible for companies to price, configure and sell their products and services in an omnichannel environment with speed, precision and consistency. Our...
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Customer Success Manager
6 days ago
Houston, United States PROS Full timeCustomer Success Manager - (Must live in Minnesota)The Company - PROS:PROS Holdings, Inc. (NYSE: PRO) provides AI-powered solutions that optimize selling in the digital economy. PROS solutions make it possible for companies to price, configure and sell their products and services in an omnichannel environment with speed, precision and consistency. Our...
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Customer Success Manager
1 week ago
Houston, United States PROS Full timeCustomer Success Manager - (Must live in Minnesota)The Company - PROS:PROS Holdings, Inc. (NYSE: PRO) provides AI-powered solutions that optimize selling in the digital economy. PROS solutions make it possible for companies to price, configure and sell their products and services in an omnichannel environment with speed, precision and consistency. Our...
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Customer Success Manager
2 weeks ago
Houston, United States Nova Biomedical Full timeNova Biomedical is looking for a Customer Success Manager based in the Dallas, TX area to join our Field Support team. This position is responsible for the successful transition of new and existing Nova Biomedical customers to their newly purchased Nova Biomedical clinical products. Provides the highest level of support and rolls out the red carpet welcoming...
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Customer Success Manager
1 week ago
Houston, Texas, United States Enverus Full timeCustomer Success ManagerEnverus is the leading energy SaaS company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make decisions that increase profit. As a Customer Success Manager, you will champion the customer throughout the engagement lifecycle, enabling them to get best value from Enverus' software...
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Customer Success Manager
2 weeks ago
Houston, United States Enverus Full timeDescription Customer Success Manager Why YOU want this position Enverus is the leading energy SaaS company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make decisions that increase profit. Enverus’ innovative technologies drive production and investment strategies, enable best practices for energy and...
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Customer Success Manager
3 weeks ago
Houston, Texas, United States IOI Capital and Markets LLC Full timeAbout IOI Capital and Markets LLCIOI Capital and Markets LLC is a rapidly growing, US-based financial services technology firm disrupting the private investment markets. Our purpose is to unlock the potential & possibilities of the alternative investment marketplace for investors through innovation, technology, and market expertise. We enable broadened...
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Customer Success Manager
2 weeks ago
Houston, United States Trimble Full timeYour Title : Customer Success Manager – Enterprise Asset Management (EAM) Job Location : Remote/Southern part of the US (preferably in the Central time zone) Our Department : Local Government, Owner & Public Sector Position Overview Are you ready to be a part of the Asset Lifecycle Management (ALM) revolution? This Customer Success Manager position...
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Customer Success Manager
1 month ago
Houston, United States Enverus Full timeDescription Customer Success Manager Why YOU want this position Enverus is the leading energy SaaS company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make decisions that increase profit. Enverus' innovative technologies drive production and investment strategies, enable best practices for energy and...
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Customer Success Manager
2 weeks ago
Houston, United States Dell Technologies Full timeCustomer Success Manager - Secureworks (NASDAQ: SCWX) is a global cybersecurity leader that protects customer progress with Secureworks Taegis, a cloud-native security analytics platform built on 20+ years of real-world threat intelligence and research, improving customers’ ability to detect advanced threats, streamline and collaborate on investigations,...
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Manager, Customer Success
1 week ago
Houston, United States ABS Wavesight Full timeJob DescriptionThe core responsibility of the Customer Success Manager is focused on overall Customer Health and successful adoption of our products. The CMS is focused on customer adoption, satisfaction, creating a referenceable customer base, and maximizing the customers product usage. This also includes the ability to understand and address functional...
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Customer Success Manager
2 weeks ago
Houston, United States RealPage Full timeSummary The Customer Success Manager (CSM) reports to the Senior Manager of Customer Success. This role will leverage industry expertise and in-depth RealPage solutions knowledge/thought leadership to connect customer business objectives to the functional capabilities of our products and solutions. You will drive collaboration across RealPage teams to boost...
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Customer Success Manager
1 week ago
Houston, Texas, United States SMA Technologies Full timeJob Title: Customer Success ManagerAt SMA Technologies, we're on a mission to give people back their time. As a Customer Success Manager, you'll play a critical role in helping our clients achieve their goals and overcome challenges. We're looking for a highly motivated and organized individual who can build strong relationships with our clients and drive...
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Manager, Customer Success
2 weeks ago
Houston, United States ABS Wavesight Full timeJob Description The core responsibility of the Customer Success Manager is focused on overall Customer Health and successful adoption of our products. The CMS is focused on customer adoption, satisfaction, creating a referenceable customer base, and maximizing the customers product usage. This also includes the ability to understand and address functional...
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Customer Success Manager
6 days ago
Houston, Texas, United States Enverus Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Enverus. As a key member of our customer-facing team, you will be responsible for championing our customers throughout the engagement lifecycle, ensuring they get the best value from our software and solutions.Key ResponsibilitiesBuild strong, trusted relationships...
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Customer Success Manager
2 weeks ago
Houston, Texas, United States Enverus Full timeAbout the RoleEnverus is seeking a highly skilled Customer Success Manager to champion our customers throughout the engagement lifecycle, ensuring they get the best value from our software and solutions. As a key member of our team, you will be responsible for driving customer retention and Net Promoter Score (NPS) satisfaction results.Key...
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Customer Success Manager
3 months ago
Houston, United States A-SAFE GROUP Full timeKey Responsibilities Retain and nurture L, R, M and K customer relationships within territory, providing post-sale support ensuring success with products and services. Grow L, R, M and K business within territory with cross-selling and upselling products and services Ensure customers’ onboarding experience is efficient and gather / verify all information...
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Customer Success Manager
2 weeks ago
Houston, United States SMA Technologies Full timeMission - Why We Need You SMA Technologies was founded in 1980 and is on a mission to give people back their time. Our product solutions allow companies to automate their most complex workflows and keep their human capital focused on the strategic work that moves their business forward. Reporting to our VP of Customer Success, CSMs work closely with...
