Client Service Associate

1 week ago

Cincinnati, United States Cerity Partners Full time
Job Details

Job Location
Cincinnati North office - Sharonville, OH

Salary Range
$28.00 - $31.00 Hourly

The Client Service Associate provides operational support to our Wealth Managers and/or Principals, providing services for 100 to 200 clients. The Client Associate is a key member of the service team for each client and serves as the liaison that facilitates the relationship between the client and the custodian.

Primary Responsibilities:
  • Welcoming and greeting clients/guests.
  • Responsible for execution of all daily client transactions and activity. Interface with custodians and other professional interested parties on behalf of clients to complete client transactions and facilitate operational processes, providing information, guidance and instructions as circumstances dictate. These responsibilities include:
    • Coordinate the set up and ongoing maintenance of client accounts at the custodians.
    • Initiate and follow through with asset transfers.
    • Coordinate cashiering needs such as wires, checks, EFTs, etc.
    • Compile and complete necessary client and custodian paperwork.
  • Troubleshoot and resolve client issuesescalate internally with team or with custodian as required.
  • Prepare annual and semi-annual investment portfolio reviews as well as any monthly or quarterly reports for clients.
  • Trade client accounts, if appropriate.
  • Communicate directly with clients and other interested parties, in both written and verbal formats, as needed to provide superior client service.
  • Record all client contact and activity information into our CRM system.
  • Provide Notary Public services to clients, if needed.
  • Provide other support to the client service teams as needed.
  • Backup Client Associate team members.
  • Backup reception and phones when needed.
Demonstrate professional, ethical, and courteous conduct in responsibilities and dealings with clients, prospects, COIs, colleagues, and other business entities. This includes compliance with legal, professional, and established firm standards of conduct. Uphold all Cerity Partner values as work is performed.

Ideal Candidate
  • 3-5 years of experience in the Financial Services industry, preferably with a broker-dealer, a mutual fund company, or a registered investment advisor.
  • BS/BA degree from an accredited college or university or equivalent experience required.
  • Series 65 preferred / required within first year of employment.
  • Strong MS Office skills required.
  • Schwab Institutional, Fidelity Investments, Advent Axys, Microsoft Dynamics CRM, and/or Tamarac a significant plus.
  • Ability to interact professionally with high-net-worth clients and institutions.
  • Flexible in day-to-day work flow. Cooperative team player: willing to put team ahead of self.
  • Possess Notary Public Commission or obtain one within six months of hiring, if needed.
Competencies:
  • Interpersonal Communications
  • Detail-Orientation/Quality Focus
  • Time-Management
  • Analytical Skills
  • Customer Focus
  • Organizing Skills
  • Business or Job-Specific Knowledge
  • Team Orientation
Company Overview:

Cerity Partners is a leading, national registered wealth management and institutional consulting firm serving high-net-worth individuals and their families, businesses and their employees, and nonprofit organizations from its offices across the country. Our in-house experts of attorneys, tax advisors, financial planners and investment professionals are passionate about and committed to providing objective financial advice and oversight.

Our mission is to positively impact the financial well-being of our clients by delivering objective financial advice. Our culture allows us to deliver this mission. We believe in a simple formula that drives our actions and pushes us every day to do better than the day before: People First + Accountability = Winning Outcomes. We expect our team members to deliver on their responsibilities, understand how every component of our company works to generate success, and hold themselves and their colleagues accountable to the highest standards. As a result, we will enjoy talking to you if:
  • You understand the need to provide a world-class client experience
  • You value the collaboration of insightful, experienced colleagues to deliver our services
  • You demonstrate a strong affinity in financial services, exceptional communication, organization, and prioritization skills

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