IT Desktop Support Technician

3 weeks ago


Waukesha, United States HCTec Full time

_*This is a 3-month contract working out of our Waukesha, WI office*_

Primarily responsible for supporting IT customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. Customer Service and Communication skills are a must and critical to the success of this role.

*ESSENTIAL RESPONSIBILITIES*

*· *Interact with customers to provide and process information in response to inquiries, concerns, and requests

*· *Gather customer’s information and determine the issue by evaluating and analyzing the symptoms

*· *Deliver service and support to end-users, including via remote connection or over the Internet

*· *Research required information using available resources

*· *Follow standard processes and procedures

*· *Accurately process and record call transactions using a computer and designated tracking software

*· *Organize ideas and communicate oral messages appropriate to listeners and situations

*· *Follow up and make scheduled call backs to customers where necessary

*· *Stay current with system information, changes and update

*· *Identifies troubleshooting techniques/step and documents all case information and updates as information becomes available via Healthy IT ticketing system

*· *Follows proper escalation procedures as defined by management

*· *Ensure customers receive prompt, accurate and courteous service

*REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES*

*· *Microsoft Certified Professional (MCP) or A+ Certified, preferred

*· *Experience with Microsoft (SQL Server, Exchange, Active Directory), Citrix, SonicWALL, Cisco, Meraki and VMware technologies

*· *Minimum of two (2) years customer service experience

*· *Significant experience configuring, maintaining, and troubleshooting all versions of Microsoft Windows operating system

*· *Office 365 Management

*· *Basic networking skills with experience in DNS, DHCP, Switching/Routing, and wireless technologies

*· *Experience with mobile device support (iPhone, Android, Windows Mobile)

*· *Must be a team player and build good working relationships across all functions

*· *Must have a strong personal drive for delivering great customer service, and thrive in a fast-paced, high energy environment with a proactive focus

*· *Need to be flexible, adaptable, and possess creative problem-solving skills

*· *Must demonstrate strong written and verbal communication

*· *Ability to work late shift and/or on-call rotation

*· *Ability to bend, stoop & carry at least 50lbs

*· *Insurable driving record, current driver license and reliable transportation

*· *2 Year Associates or Bachelor’s degree in Information Technology or 3 years’ equivalent experience is required.

*· *Must be available to work on call hours and be flexible based on company needs.

INDCORP

Job Types: Full-time, Contract, Temporary

Benefits:
* 401(k) matching
* Dental insurance
* Health insurance
* Health savings account
* Paid time off
* Vision insurance
Experience level:
* 3 years
Schedule:
* 8 hour shift
* Monday to Friday
* Weekends as needed

Experience:
* IT: 2 years (Required)

Work Location: In person


  • IT Technician

    1 month ago


    Waukesha, United States IT CONNECT Full time

    **About us** IT CONNECT is a small business in Waukesha, WI. We are professional, agile and innovative. Our work environment includes: - Modern office setting - Food provided Overview: We are seeking a skilled and motivated IT Technician to join our team. As an IT Technician, you will be responsible for providing technical support and troubleshooting...


  • Waukesha, United States Majic Productions Full time

    Majic Productions works with our clients from inception to installation to create technologically-advanced spaces using state-of-the-art sound, video, lighting and control equipment. From installing massive systems in new spaces to making small updates to our clients’ existing equipment, our systems integration team works in conjunction with our expert...


  • Waukesha, United States Majic Productions Full time

    Majic Productions works with our clients from inception to installation to create technologically-advanced spaces using state-of-the-art sound, video, lighting and control equipment. From installing massive systems in new spaces to making small updates to our clients’ existing equipment, our systems integration team works in conjunction with our expert...


  • Waukesha, United States KHS USA INC Full time

    Job DescriptionJob DescriptionSummary: The Customer Support Technician (CST) provides technical information and support for KHS USA parts sales orders. The Technician may also have other responsibilities relating to the Engineering function.Reports To: Customer Support Supervisor or appropriate ManagerEssential Roles and Responsibilities (Other may be...


  • Waukesha, United States KHS USA INC Full time

    Job DescriptionJob DescriptionSummary: The Customer Support Technician (CST) provides technical information and support for KHS USA parts sales orders. The Technician may also have other responsibilities relating to the Engineering function.Reports To: Customer Support Supervisor or appropriate ManagerEssential Roles and Responsibilities (Other may be...


  • Waukesha, United States KHS USA INC Full time

    Job DescriptionJob DescriptionSummary: The Customer Support Technician (CST) provides technical information and support for KHS USA parts sales orders. The Technician may also have other responsibilities relating to the Engineering function.Reports To: Customer Support Supervisor or appropriate ManagerEssential Roles and Responsibilities (Other may be...


  • Waukesha, United States AA2IT Full time

    $1500 Sign on Bonus- $500 at 3 month conversion, and $1,000 at 6 months. Ability for 5% travel will be required, with advance notice. Conversion rate $25 Location: 3000 N Grandview Blvd| Waukesha, WI 53188 Deskside Support Role . Knowledge and Skill Requirements: 3-5 years of related experience and training. A+ certification & Microsoft MCP Certified a plus....


  • Waukesha, Wisconsin, United States WELLS Full time

    WELLS: A CAREER WORTH BUILDINGWells is one of the largest prefabricated building solution providers with locations across the central U.S., providing meaningful work in many different regions. We are a family-owned company that has celebrated 70 years of success. At the end of the day, we are a team of creators. Our 1,300 employees across the U.S. play an...


  • Waukesha, Wisconsin, United States WELLS Full time

    WELLS: A CAREER WORTH BUILDINGWells is one of the largest prefabricated building solution providers with locations across the central U.S., providing meaningful work in many different regions. We are a family-owned company that has celebrated 70 years of success. At the end of the day, we are a team of creators. Our 1,300 employees across the U.S. play an...


  • Waukesha, United States Patterson Companies, Inc. Full time

    **Hybrid schedule after fully trained** Job Summary Responsible for answering incoming technical and clinical application calls and emails regarding anesthesia and monitoring equipment from internal and external sources. Provide vital technical and clinical support to internal staff for new product development. Essential Functions (Major Duties) ...


  • Waukesha, United States Patterson Companies, Inc. Full time

    **Hybrid schedule after fully trained** Job Summary Responsible for answering incoming technical and clinical application calls and emails regarding anesthesia and monitoring equipment from internal and external sources. Provide vital technical and clinical support to internal staff for new product development. Essential Functions (Major Duties) ...


  • Waukesha, United States Generac Power Systems Full time

    Company Generac Power Systems Name Senior Wireless Network Analyst Req # 65057 Employment Type Full Time Shift 1st We are a team of hardworking builders and doers who share a passion for innovation and a desire to outpace others in our field. We push boundaries and seek opportunities for our products and people to evolve. As an inclusive workplace, we keep...


  • Waukesha, United States Generac Power Systems Full time

    Company Generac Power Systems Name Senior Wireless Network Analyst Req # 65057 Employment Type Full Time Shift 1st We are a team of hardworking builders and doers who share a passion for innovation and a desire to outpace others in our field. We push boundaries and seek opportunities for our products and people to evolve. As an inclusive workplace, we keep...


  • Waukesha, United States Patterson Company LLC Full time

    Patterson isn't just a place to work, it's a partner that cares about your success. One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to...


  • Waukesha, United States Generac Full time

    While Generac is always evolving, our commitment to local and distant communities remains steadfast. Throughout the company’s history, we’ve been dedicated to helping those in need, both in our day-to-day roles and in our efforts to give back. This commitment is our responsibility, pride, and passion. We create products that support people and that...


  • Waukesha, United States Generac Full time

    While Generac is always evolving, our commitment to local and distant communities remains steadfast. Throughout the company’s history, we’ve been dedicated to helping those in need, both in our day-to-day roles and in our efforts to give back. This commitment is our responsibility, pride, and passion. We create products that support people and that...

  • IT Intern

    2 weeks ago


    Waukesha, United States Metal Era LLC Full time

    Job DescriptionJob DescriptionCompany Overview: MTL-Holdings, LLC is a leading manufacturing company dedicated to delivering high-quality products to our customers. With multiple campuses around the country and a diverse range of operations, we are committed to efficiency, innovation, and excellence in everything we do.Responsibilities:Level 1 Desktop...


  • Waukesha, United States Ethos Veterinary Health Full time

    Wisconsin Veterinary Referral Center (WVRC) is a 24/7 Emergency and Specialty Animal Hospital, dedicated to providing patients, clients, and referring veterinarians with the highest quality emergency and specialty veterinary medical care. WVRC offers a warm, friendly atmosphere where our main goal is to provide compassionate care to our patients and clients...


  • Waukesha, United States Ethos Veterinary Health Full time

    Wisconsin Veterinary Referral Center (WVRC) is a 24/7 Emergency and Specialty Animal Hospital, dedicated to providing patients, clients, and referring veterinarians with the highest quality emergency and specialty veterinary medical care. WVRC offers a warm, friendly atmosphere where our main goal is to provide compassionate care to our patients and clients...


  • Waukesha, United States Ethos Veterinary Health Full time

    Wisconsin Veterinary Referral Center (WVRC) is a 24/7 Emergency and Specialty Animal Hospital, dedicated to providing patients, clients, and referring veterinarians with the highest quality emergency and specialty veterinary medical care. WVRC offers a warm, friendly atmosphere where our main goal is to provide compassionate care to our patients and clients...