Sr IT Technician

POSITION SUMMARY

Husco offers an exciting career path within a dynamic, industry-leading, and entrepreneurial setting. As a Sr. IT Technician, you play a vital role in ensuring the effective operation and management of our organizational Information Technology (IT) assets. Your responsibilities encompass deploying, supporting, and maintaining computer assets at your assigned Husco facility, ensuring adherence to established guidelines. You serve as an extension of the Global IT Service Desk and liaison to local operations leadership, meeting approved Service Level Agreements for support response and resolution. Monitoring the IT ecosystem's health, identifying issues and trends, and preparing actionable documentation are key aspects of your role. Your daily actions align with our broader Information Systems strategy, goals, and processes, contributing to our success in this fast-paced environment.

Husco is committed to building an environment for employees which allows for:

• To have the flexibility of their own work and put a personal ‘stamp’ on their output.
• Continuously expand and develop their professional talents, skills, and knowledge.
• Create a product for our customers that serves a greater purpose to communities around the world.

PERFORMANCE OBJECTIVES

• Local Site Support: Provide IT support to our end users while adhering to ITIL 4 service desk standards. Provide mentoring and training to Husco employees as required and direct these end users to appropriate self-help solutions where and when appropriate. Coordinate activities to be completed to best leverage onsite visits (when and where travel is required). Work directly with other professionals within IT Operations and local personnel to ensure issues are addressed promptly. Meet regularly with site stakeholders and leaders to align on IT needs and provide feedback to IT management regarding facility specific issues and activities.
• Advanced Technical Support: As members of IT Operations, IT Technicians are entrusted with access to network, server, cloud technologies (and requisite training) to quickly address our end-users' needs. Our IT Analysts serve as the technical escalation points on the Service Desk and work closely with our Network, Server and Cloud teams. Local IT Technicians are also responsible for maintaining datacenters and network closets in accordance with Husco IT standards.
• Customer Service and Communication: Create relationships of trust with business stakeholders by consistently modeling professionalism, competence, appropriate urgency, and trustworthiness. Develop an understanding of problems that local users face and work with IT management to develop appropriate resolutions. Ensure that end-user needs are being met within agreed upon service level agreements. Provide feedback to appropriate IT resources where and when end user needs are not being met and to escalate support tickets accordingly, within the parameters of existing standard operating procedures.
• Collaborate on IT System Upgrades: Assist users in installing approved software. Monitor local facility computer systems and networks to detect problems or subtle performance degradation. Install data center systems as requested – including switches, routers, servers, etc. Deploy and support mobility technologies as approved.
• Maintain Existing Standards: Maintain approved information security, software compliance, and other published computing standards. Deploy, maintain, and support computer assets – hardware, software, peripherals.
• Strong Team Player and Contributor: As an advocate for Husco end-users, IT Technicians work with project teams and the IT department to maintain or exceed quality expectations, deliver on project timelines, control IT costs, and provide superior customer care. Work well with colleagues within a fast-paced atmosphere. Technology Analysists combine strong attention to detail with an orientation towards results/execution.
• Other duties as assigned.

MINIMUM QUALIFICATIONS

• Associate’s or Bachelor degree in computer or computer-related field, or a comparable combination of schooling and professional experience.
• Expertise with Microsoft operating systems and applications is required.
• Working knowledge of computer networking including DHCP, DNS, TCP/IP, Active Directory, and other networking fundamentals is required.
• Strong understanding of computer hardware, mobile technologies, and peripherals is required.
• Strong interpersonal and communication skills an absolute requirement.
• Ability to manage multiple tasks while applying appropriate prioritization.
• Ability to work with confidential information.
• Ability to read, write and speak English.
• Authorized to work in the United States

PHYSICAL REQUIREMENTS

• In a workday, this person may be required to sit 70%, stand 15%, walk 15%, squat or kneel, twist, and drive / travel.
• Will lift from 1 to 35 pounds. Lifting may include miscellaneous materials if required.
• Fine manipulation is needed for PC work and use of other office equipment.
• Visual requirements include ability to read and follow directions.
• Information technology staff may come in contact with office hazards. Temperature and humidity are normal for this position and there are no unusual atmospheric conditions.
• Will be required to wear personal protective equipment in posted areas of the plant, including safety glasses, ear plugs, and safety shoes.
• Total awareness of the plant environment as it pertains to the safety of other employees, operation of equipment, handling of equipment/materials, and visitors is required.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties, responsibilities, essential job functions, and requirements are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the Technology Analysists will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others). The requirements listed in this document are the minimum levels of knowledge, skills and abilities required for this position.

(This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.)

(HUSCO IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER.)

---