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Administrative Receptionist
1 month ago
Receptionist AdventHealth Orlando
Location: 601 EAST ROLLINS STREET, Orlando, 32803
All the benefits and perks you need for you and your family:
- Benefits from Day One
- Paid Days Off from Day One
- Student Loan Repayment Program
- Career Development
- Whole Person Wellbeing Resources
- Mental Health Resources and Support
- Pet Insurance*
- Debt-free Education* (Certifications and Degrees without out-of-pocket tuition expense)
- Nursing Clinical Ladder Program*
- Sign-on Bonus*
- Relocation Bonus*
- Team Based Nursing Model_
- Reimbursement for the NCLEX*
* Nursing or BU specific benefits and perks
Our promise to you:
Joining AdventHealth is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Full Time Days
Shift : Saturday 8:00am-4:30pm and Saturday 6:00am-2:30pm
The role youll contribute:
Under general supervision, the Administrative Receptionist (known as the Adventure Guide Captain at Childrens Hospital) is responsible for personally facilitating the appropriate, accurate flow of information and services needed to anyone in/or calling the hospital, in the most expeditious, courteous, professional, and customer service-oriented manner possible, while adhering to the Advent Health Corporate Compliance Plan and to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.
The value youll bring to the team:
Provides a consistently high level of service and satisfaction to patients and guests focusing on the AH Mission: To Extend the Healing Ministry of Christ; and Vision: To Become a Global Pacesetter Delivery Preeminent Faith Based Healthcare.
Answers phone using excellent telephone etiquette, and responds to requests in a courteous, professional and efficient manner.
Promotes a caring work environment courteous, thoughtful and supportive of co-workers in a strong teamwork environment.
Uses computer skills to assists guests, patients, and healthcare team with appropriate information.
Participates in departmental performance improvement initiatives.
Maintains up-to-date and thorough knowledge of the Main Hospital, Childrens Hospital, and/or ancillary locations, as applicable, such as the Medical Plaza, and AHCI, and associated phone numbers.
Follows all AH Policies and Procedures and utilizes all communication tools, e-mail, Energizers, etc. to remain informed.
Performs other specialty services and duties as requested to ensure the smooth operation of the entrance/lobby and Patient Experience.
6072 Has frequent contact with children, ages 0-17, who are either patients or family members at Advent Health for Children; interacts in an age appropriate manner with the children to help them feel at ease in a hospital environment.
Minimum qualifications :
Ability to understand guests needs and respond to them in a proactive, courteous, professional, and efficient manner, as perceived by the customer
Excellent telephone etiquette and ability to read, write, and speak appropriately in English using good diction, and respond to guests needs
Basic computer, typing, and fax machine knowledge
Ability to recognize, pronounce and find names and telephone/room numbers of patients, personnel, and physicians
Able to multitask and perform various job responsibilities simultaneously in a highly interactive environment, and provide a positive patient experience for patients, their families, and the community
Prior customer service experience
Preferred qualifications:
Fully bi-lingual in English and Spanish, or any of the following languages: Portuguese, Creole, Vietnamese, French, German, Russian, Arabic, and Korean
Interpersonal/customer service skills/qualities: Positive attitude, warm friendly, approachable, genuinely caring and compassionate, and professional
Dependable, self- motivated and adaptable to varying work environments
Formal education in social sciences and/or healthcare
Customer service management experience
High school diploma/GED or equivalent education
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.
Category: Administrative
Organization: AdventHealth Orlando
Schedule: Part-time
Shift: 1 - Day
Req ID: 24026240
We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.