Current jobs related to Customer Success Manager - Boston - Bynder
-
Customer Success Manager
3 days ago
Boston, United States LeanIX Jobs Full timeLeanIX is looking for a Customer Success Manager to join our growing team and guide customers through their journey with the company’s suite of products. The Customer Success department is an integral team within LeanIX, ensuring that our customers are not only retained but are empowered to be successful. The ideal candidate will have a passion for IT and...
-
Customer Success Manager
1 month ago
Boston, United States Axon Enterprise Inc Full timeThe Customer Success Manager owns the post-sales experience between Axon and our small-market customers, driving value realization and return on the clients investment. Successful Customer Success Managers are technology-savvy individuals that partn Manager, Customer, Technology, Retail, Benefits, Support
-
Customer Success Manager
2 weeks ago
Boston, Massachusetts, United States LinkSquares Full timeCustomer Success ManagerAt LinkSquares, we're on a mission to help our customers grow by delivering best-in-class services and support. As a Customer Success Manager, you'll play a critical role in achieving this goal by leading a team of Customer Success Managers (CSMs) and driving the vision for our customer experience.Responsibilities:Manage a team of...
-
Customer Success Manager
2 weeks ago
Boston, Massachusetts, United States Smartsheet Full timeJob SummarySmartsheet is seeking a highly skilled Manager of Customer Success to join our team. As a key member of our Customer Success organization, you will be responsible for leading a team of Customer Success Managers and partnering with internal teams to execute on our company vision.This is a unique opportunity to make a significant impact on our...
-
Customer Success Manager
1 week ago
Boston, Massachusetts, United States Seekup Strategies Full timeCustomer Success ManagerAt Seekup Strategies, we are seeking a dedicated Customer Success Manager to manage and optimize the customer experience through a customer-centric approach, ensuring retention, expansion, and overall satisfaction.Key Responsibilities:Provide an exceptional customer experience by adopting a customer-first mindset.Take ownership of all...
-
Customer Success Manager
2 days ago
Boston, United States HALO Branded Solutions Full timeHalo is seeking a dynamic and accomplished Customer Success Manager with a proven track record of managing Enterprise customers. The role involves managing a book of business, developing strong relationships with key stakeholders amongst our global clientele, including R&D and innovation executives at leading companies, driving customer engagement and usage,...
-
Customer Success Manager
3 weeks ago
Boston, Massachusetts, United States BOARD International Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at BOARD International. As a key member of our organization, you will be responsible for driving customer success and growth through strategic planning, account management, and relationship-building.Key ResponsibilitiesDevelop and execute customer success plans to drive...
-
Customer Success Manager
4 months ago
Boston, United States 1upHealth, Inc. Full timeAssigned to 1upHealth strategic customers, including channel partners and enterprise accounts, the Senior Customer Success Manager acts as a relationship manager, strategic advisor, solutions consultant and product expert to help our clients improve the benefits they reap from working with 1upHealth's products and services. The Senior Customer Success...
-
Customer Success Manager
1 week ago
Boston, Massachusetts, United States Board International Full timeJob DescriptionAt Board International, we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for driving customer success and growth through strategic planning, account management, and relationship building.Key Responsibilities:Develop and execute customer success plans to drive...
-
Customer Success Manager
2 weeks ago
Boston, Massachusetts, United States Amwell Full timeCustomer Success ManagerAmwell is seeking a highly motivated and experienced Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for building and maintaining strong relationships with our customers, ensuring their success with our products, and driving growth and retention.Key...
-
Customer Success Manager
1 month ago
Boston, United States IP Fabric Full timeAbout IP Fabric Join a pioneering force in network automation! At IP Fabric, we enable people to uncover the truth about their networks. Built by network professionals and industry experts, our innovative solutions are transforming how enterprises manage their networks. As a post-Series B company, we're expanding rapidly across Europe, the U.S., and...
-
Customer Success Manager
4 weeks ago
Boston, Massachusetts, United States TetraScience Full timeAbout TetraScienceTetraScience is a pioneering Scientific Data and AI Cloud company dedicated to revolutionizing the scientific landscape. Our mission is to accelerate and improve scientific outcomes by harnessing the power of open, purpose-built, and collaborative scientific data and AI.Job DescriptionWe are seeking a highly skilled Customer Success Manager...
-
Customer Success Manager
4 days ago
Boston, United States LeanIX Full timeSAP LeanIX is looking for a Customer Success Manager to join our growing team and guide customers through their journey with the company's suite of products. The Customer Success department is an integral team within SAP LeanIX, ensuring that our customers are not only retained but are empowered to be successful. The ideal candidate will have a passion for...
-
Customer Success Manager
2 weeks ago
Boston, Massachusetts, United States Rhapsody Full timeAbout RhapsodyRhapsody is a leading provider of healthcare IT solutions, dedicated to accelerating innovation and improving outcomes through seamless data exchange and quality solutions.Job SummaryThe Customer Success Manager will play a pivotal role in ensuring customer satisfaction and driving long-term business relationships. This individual will oversee...
-
Customer Success Manager
3 weeks ago
Boston, Massachusetts, United States Smartsheet Full timeAbout the RoleSmartsheet is a tech company with a human story to tell. We're here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools.We're revolutionaries - so for us changing the way the world works is all in a day's work.As a Manager of Customer Success, you will manage a team of...
-
Customer Success Manager
1 week ago
Boston, Massachusetts, United States Verve Full timeAbout VerveVerve is a pioneering company that is revolutionizing the wearable solutions industry by empowering individuals to move freely and safely. We are seeking a highly skilled and dedicated Customer Success Manager to drive our commercialization and go-to-market strategy.This role offers a unique opportunity to work with a talented team of experts who...
-
Customer Success Manager
1 week ago
Boston, United States One Door Full timeWe are seeking a passionate Customer Success Manager to partner with our customers to drive long-term growth and success with One Door. As part of the Customer Success Team, you'll focus on retaining and growing our customer base. With a tailored plan for each customer, you will build and nurture deep relationships with customers and executives that create...
-
Customer Success Manager
2 days ago
Boston, United States Conduit Tech, Inc. Full timeJob Description Residential HVAC drives 10% of all energy use, and Conduit Tech aims to make that energy significantly more efficient. We build innovative software for HVAC contractors to enable comfortable, efficient, and sustainable homes for every homeowner. We’re working with 400+ SMB and Enterprise HVAC companies, generating exciting product growth...
-
Customer Success Manager
2 weeks ago
Boston, Massachusetts, United States BOARD International Full timeAt Board International, we're looking for a Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for retaining, building, and growing our current customer base.Working closely with our sales teams and acting as a bridge between various teams, you will ensure that our customers are up for success....
-
Customer Success Manager
2 weeks ago
Boston, Massachusetts, United States Spiro Services Full timeAbout the RoleWe're seeking a highly skilled Customer Success Manager to join our team at Spiro Services. As a key member of our organization, you will play a crucial role in strengthening and maintaining our customer relationships, ensuring their ongoing success.Key ResponsibilitiesBe the primary point of contact for customers, providing exceptional support...
Customer Success Manager
2 months ago
Bynder goes far beyond managing digital assets. Our digital asset management platform enables teams to conquer the chaos of proliferating content, touchpoints, and relationships in order to thrive. With powerful and intuitive solutions that embrace the way people want to work, and a richly integrated ecosystem, we are the brand ally that unifies and transforms the creation and sharing of assets, inspiring teams, delighting customers, and elevating businesses. Our 600+ employees, known as ‘Byndies’, together constitute the world’s most extensive pool of digital asset management expertise. We enable more than 1.7M users across more than 4,000 organizations, including Spotify, Puma, Five Guys, and Icelandair. Founded in 2013, we have eight offices around the globe, including the Netherlands, USA, Spain, UK, Australia, and UAE. For more information, visit www.bynder.com . Bynder is seeking a motivated individual who is eager to help customers get the most value possible from their Bynder Platform. As a Customer Success Manager, you have a strong background in advising and guiding clients in using cloud-based technology platforms. You will be responsible for establishing and maintaining strong relationships, driving adoption, retention, and growth with Webdam’s diverse set of clients. The ideal candidate: Is highly self-motivated and passionate about learning in a fast-paced scale-up environment Possesses excellent communication skills and has a strong propensity for organization and relationship building Enjoys working cross-functionally and collaborating in a team environment Loves telling a good story using data Demonstrates strong time-management skills and can juggle and prioritize multiple projects and initiatives simultaneously What you will do: Work with customers to ensure adoption, retention, expansion, advocacy, and overall success Establish strong trusted advisor relationships with key customer stakeholders, ensure that customers employ DAM best practices, are leveraging Webdam effectively, and that their Bynder platform is optimized for maximum value Strive to increase product adoption, retention, and overall customer satisfaction Continuously probe to uncover account needs, growth, and upsell potential Develop and execute on account/success plans Regularly engage customers on strategic and operational reviews to evaluate needs and strategic direction Present the product roadmap to customers and ensure they are kept up-to-date on new features and enhancements most relevant to them Act as a liaison between the customer and the Product team to represent the customer’s feedback in strategic and product direction Continuously find ways to optimize our internal processes to work most efficiently and at scale as our customer base grows What you bring: 5+ years in a customer-facing role, ideally Support, Customer Success, Business Development, or Account Management Demonstrated history of increasing client satisfaction, adoption, retention, and advocacy Ability to develop strong client relationships, manage expectations, and critically problem-solve Ability to present, communicate, and work effectively with other internal teams Outstanding probing and listening skills Strong analytical skills and use of data to help drive adoption, find opportunities, and risks Excellent organizational, prioritization, and time management skills Experience with other DAM technologies a plus Experience with Salesforce and Gainsight a plus Why you'll love Bynder At Bynder, innovation is in our DNA. We've worked hard to build an environment that promotes creative thinking and self-initiative within a culture of fun. Our beautiful new office in Fort Point, near the burgeoning Seaport District, is open for business but we don’t believe Byndies must be in the office to crush their goals. A hybrid approach creates the best balance. If Byndies feel they are more productive in their home office, they can choose to work in that environment -- in the office or work in a combination of the two. Benefits and Perks: Competitive compensation 401(k) - dollar for dollar match up to 6% 100% Company-paid medical, dental, vision, and life coverage for you and your family Unlimited vacation policy Room to advance in a high-growth tech company Commuter benefits Referral bonus plans Office in Fort Point, near the burgeoning Seaport District A light-hearted and fun work environment Our Commitment: Bynder Love is the principle that guides the way we grow our teams, support our employees, and celebrate our differences. At Bynder we strive to create a culture that embraces every Byndie because differences in background, experience, and perspective make Bynder even better. At Bynder a diverse, inclusive, and equitable workplace is one where all employees, whatever their ethnicity, color, sex, age, religion, disability, sexual orientation, gender identity, national origin, or physical and mental ability are valued and respected. Our commitment is for all Byndies to have the freedom to be their true authentic selves. Just as we are never finished innovating, Bynder’s dedication to being An Even Better Bynder is a constant, evolving commitment that includes education, listening, and action. All your information will be kept confidential according to EEO guidelines. Equal opportunity employer, M/F/D/V #LI-Hybrid #J-18808-Ljbffr
