Customer Success Manager
2 weeks ago
If you are a current Chamberlain Group employee, please click here to apply through your Workday account.
Chamberlain Group is a global leader in access solutions with top brands, such as LiftMaster and Chamberlain,found in millions of homes, businesses, and communities worldwide.
As a leader in the Smart Home industry, we boast one of the largest IoT install bases, with innovative products consisting of cameras, locks, card readers, garage door openers, gates and more, all powered by our myQ digital ecosystem.
This is a role within Chamberlain Group’s sales function. A successful incumbent is expected to manage customer transition from sales prospects to active myQ Business users; serve as single point of contact during the onboarding process to ensure the optimal customer experience partner cross functionally to develop and manage a Customer Onboarding process for long term success and scalability; own continuous improvement activities to streamline process with standardized forms and document process flow. Requires 7+ years of experience in a customer facing role and a minimum of a Bachelor’s Degree.
Job Responsibilities:
Manage customer transition from sales prospects to active myQ Business users
Define, develop, implement and maintain the onboarding process for new myQ Business customers; serve as single point of contact during the onboarding process to ensure the optimal customer experience
Partner cross functionally to ensure long term success and scalability of Customer Onboarding process; own continuous improvement activities to streamline process with standardized forms and document process flow
Develop deep knowledge of customers, communities, and facilities to expand service offerings and proposals to customers
Manage data gathering and documentation requirements across multiple functions and lead customers through to app setup and operation
Manage internal and external communications with stakeholders to ensure contract completion in a timely manner
Capture direct feedback from new accounts, including installations, setup, and onboarding; develop real time customer insights and action plans for key business stakeholders to increase customer stickiness and improve share of wallet
Monitor and report on trends with myQ Business customers for future road mapping and use in NPD process
Support integration of customer database and maintain data integrity; identify opportunities and build solutions to reduce waste and monetize other data services
Protect Chamberlain Group’s reputation by keeping information confidential.
Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
Contribute to the team effort by accomplishing related results and participating on projects as needed.
Job Requirements:
Bachelor's Degree
7+ years in customer facing role
Experience with contract negotiations
Experience leading process improvement projects
High sense of urgency
Strong sense of Customer Advocacy
High degree of influence in cross-functional roles
Ability to recognize and articulate trends and insights across the customer base
Change agent, able to drive new processes and streamline existing ones
Ability to travel up to 50% - domestically and internationally; valid drivers license
Preferred: Experience in access control
Preferred: Experience in facility management
Preferred: Bachelor’s degree in business, engineering; Master’s Degree in related discipline
Preferred: Lean Six Sigma Green Belt Certification
– IL
Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome.
Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence Recruiting@Chamberlain.com.
NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.
#J-18808-Ljbffr
-
Client Success Manager
5 days ago
Oak Brook, United States ITSAVVY LLC Full time**Company Description** - ITsavvy is a single-source end-to-end IT provider committed to innovative distribution and tailored IT solutions. We have built our reputation as a value-added reseller offering best-in-industry support and delivery speed. Our growing technology portfolio includes Engineered Solutions, Managed Services, Cloud Solutions, and Unified...
-
Customer Care Manager
1 month ago
Oak Brook, United States Ascent Industries Co Full timeJob Location: Oak Brook, ILJob Title: Customer Care ManagerPosition Type: Full-timeReporting Lines: Business Operations ManagerJob Description: Are you energized by transformative work where you can push boundaries and challenge the status quo? Are you a passionate leader who thrives on the challenge of exceeding customer expectations? We are seeking a...
-
Customer Care Manager
4 weeks ago
Oak Brook, United States Ascent Industries Co Full timeJob Location: Oak Brook, ILJob Title: Customer Care ManagerPosition Type: Full-timeReporting Lines: Business Operations ManagerJob Description: Are you energized by transformative work where you can push boundaries and challenge the status quo? Are you a passionate leader who thrives on the challenge of exceeding customer expectations? We are seeking a...
-
Customer Care Manager
1 month ago
Oak Brook, United States Ascent Industries Co Full timeJob Location: Oak Brook, ILJob Title: Customer Care ManagerPosition Type: Full-timeReporting Lines: Business Operations ManagerJob Description: Are you energized by transformative work where you can push boundaries and challenge the status quo? Are you a passionate leader who thrives on the challenge of exceeding customer expectations? We are seeking a...
-
Customer Care Manager
4 weeks ago
Oak Brook, United States Ascent Industries Co Full timeJob Location: Oak Brook, ILJob Title: Customer Care ManagerPosition Type: Full-timeReporting Lines: Business Operations ManagerJob Description: Are you energized by transformative work where you can push boundaries and challenge the status quo? Are you a passionate leader who thrives on the challenge of exceeding customer expectations? We are seeking a...
-
Kiehl's - - Kiehl's Customer Representative
3 weeks ago
Oak Brook, United States L'Oreal LUXE Full timeKiehl's Since 1851 was founded as an old-world apothecary in New York's Lower East Side neighborhood. From our earliest days, our staff has personalized every contact with a Kiehl's customer. Our fine formulations have always been made with the most unique natural ingredients found the world over. Kiehl’s has exciting and challenging careers currently...
-
Showroom Customer Service Representative
2 weeks ago
Oak Brook, United States Ferguson Enterprises, Inc. Full timeFerguson is North America’s leading value-added distributor across residential, non-residential, new construction and repair, maintenance, and improvement (RMI) end markets. Spanning 34,000 suppliers and more than one million customers, we deliver local expertise, value-added solutions, and the industry’s most extensive portfolio of products. From...
-
Assistant General Manager
2 weeks ago
Oak Brook, United States Stans Donuts and Coffee Full timeYou will be offered great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Competitive Salary, Paid Time Off, Paid Meals, and Employee Discounts. **YOUR DAY TO DAY AS A ASSISTANT GENERAL MANAGER**: Join us at Stans Donuts and Coffee in Oak Brook Terrace, IL as our Full Time Assistant General Manager and immerse yourself in a world of...
-
Sales Manager
2 days ago
Oak Brook, United States Inspired Closets Chicago Full timeJob DescriptionJob DescriptionSales ManagerInspired Closets Chicago, a leader in custom closet design and home organization products in the greater Chicagoland area, is looking for a strong, highly motivated Sales Manager to lead our Chicagoland area in-home sales team and outbound builder development team.About YouYou must have prior experience in high-end...
-
Customer Service Representative
2 weeks ago
Oak Brook, United States MAUSER Full time**Position Summary**:Customer Service Representative (CSR) functions as the liaison between Mauser Corporation and its customers. Handles all customer orders from order entry through shipment of orders. The CSR acts as the first point of contact for the customer at their respective plant and helps customers with all questions and concerns that...
-
Customer Care Representative
1 week ago
Oak Brook, United States PLS Financial Services, Inc. Full timeOverview: **PLS**®**: People. Location. Service** PLS—which stands for People - Location - Service—is a leading retail provider of alternative financial services. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing and our PLS Auto store, we provide consumers with...
-
Customer Service Representative
2 weeks ago
Oak Brook, United States MAUSER Full time**Responsibilities**: - Establish relationships with customers by communicating and resolving issues. - Responsible for order entry and/or maintenance for assigned accounts. - Review plant delivery schedules versus requested dates and resolves any conflicts. Tracks and communicates any changes and potential service issues to the customer. - Communicate...
-
Customer Care Supervisor
4 weeks ago
Oak Brook, United States PLS Financial Services, Inc. Full timePLS®: People. Location. ServicePLS—which stands for People – Location – Service—is a leading retail provider of alternative financial services. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and...
-
Customer Care Supervisor
1 month ago
Oak Brook, United States PLS Financial Services, Inc. Full timePLS®: People. Location. ServicePLS—which stands for People – Location – Service—is a leading retail provider of alternative financial services. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and...
-
Customer Support Specialist
1 month ago
Oak Brook, United States Streamline Healthcare Solutions Full timeAbout Streamline Streamline’s mission is to build innovative technology solutions that empower people who improve behavioral health and quality of life of those in need. We are a high growth technology company that delivers web-based software for healthcare organization’s to provide and coordinate all service delivery processes. Streamline has been...
-
Customer Care Representative
1 week ago
Oak Brook, United States Pls Financial Services, Inc. Full timeOverview: PLS: People. Location. Service PLSwhich stands for People Location - Serviceis a leading retail provider of alternative financial services. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing and our PLS Auto store, we provide consumers with convenient financial...
-
Customer Care Representative
5 days ago
Oak Brook, United States Pls Financial Services, Inc. Full timeOverviewPLS®: People. Location. Service PLS-which stands for People - Location - Service-is a leading retail provider of alternative financial services. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing and our PLS Auto store, we provide consumers with convenient financial...
-
Customer Support Specialist
2 weeks ago
Oak Brook, Illinois, United States Streamline Healthcare Solutions Full timeAbout Streamline Streamline's mission is to build innovative technology solutions that empower people who improve behavioral health and quality of life of those in need. We are a high growth technology company that delivers web-based software for healthcare organization's to provide and coordinate all service delivery processes. Streamline has been offering...
-
Customer Care Advisor
3 weeks ago
Oak Brook, United States Evergreen Bank Group Full time**Job Title: Customer Care Advisor** **Department: Digital Banking** **Reports To: AVP, Customer Care Center Manager** **FLSA Status: Non-Exempt (Hourly)** **Summary**:This position is primarily responsible for providing customer service support to external Evergreen Bank customers on the telephone. This position is also responsible for initiating and/or...
-
Project Manager
2 months ago
Oak Brook, United States Let's Pave Full timeJob DescriptionJob DescriptionDescription:Position Summary: The Project Manager is an important member of our National Accounts Team who plans, directs, coordinates, and budgets activities concerned with the construction and maintenance of asphalt and concrete pavement. The Project Manager will lead our projects with a focus on sourcing, cost negotiations,...