Current jobs related to Customer Care Manager - Oak Brook - Ascent Industries Co

  • Customer Care Representative

    3 months ago

    Oak Brook, United States Pls Financial Services, Inc. Full time

    Overview: PLS: People. Location. Service PLSwhich stands for People Location - Serviceis a leading retail provider of alternative financial services. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing and our PLS Auto store, we provide consumers with convenient financial...

  • Customer Care Advisor

    1 week ago

    Oak Brook, United States Evergreen Bank Group Full time

    Job Title: Customer Care Advisor Department: Digital BankingReports To: Customer Care Center ManagerFLSA Status: Non-Exempt (Hourly) Summary: This position is primarily responsible for providing customer service support to external Evergreen Bank customers on the telephone. This position is also responsible for initiating and/or implementing corrective...

  • Customer Care Advisor

    1 week ago

    Oak Brook, United States Evergreen Bank Group Full time

    Job Title: Customer Care Advisor Department: Digital BankingReports To: Customer Care Center ManagerFLSA Status: Non-Exempt (Hourly) Summary: This position is primarily responsible for providing customer service support to external Evergreen Bank customers on the telephone. This position is also responsible for initiating and/or implementing corrective...

  • Customer Care Advisor

    4 months ago

    Oak Brook, United States Evergreen Bank Group Full time

    Job DescriptionJob DescriptionJob Title: Customer Care AdvisorDepartment: Digital BankingReports To: Customer Care Center ManagerFLSA Status: Non-Exempt (Hourly) Summary: This position is primarily responsible for providing customer service support to external Evergreen Bank customers on the telephone. This position is also responsible for initiating...

  • Customer Success Manager

    14 hours ago

    Oak Brook, Illinois, United States Streamline Healthcare Full time

    Job Title: Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at Streamline Healthcare Solutions. As a key member of our customer-facing team, you will be responsible for managing multiple customer accounts to ensure satisfaction, maintaining relevant industry and product knowledge, serving as an advocate and...

  • Customer Success Manager

    2 hours ago

    Oak Brook, Illinois, United States Streamline Healthcare Full time

    Job Title: Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at Streamline Healthcare Solutions. As a key member of our organization, you will be responsible for managing multiple customer accounts to ensure satisfaction, maintaining relevant industry and product knowledge, serving as an advocate and voice of...

  • Customer Success Manager

    1 week ago

    Oak Brook, Illinois, United States Chamberlain Group Full time

    Job Title: Customer Success ManagerChamberlain Group is a global leader in access solutions, and we're seeking a Customer Success Manager to join our sales function. As a key member of our team, you'll be responsible for managing customer transitions from sales prospects to active myQ Business users.Key Responsibilities:Manage customer transition from sales...

  • Customer Success Manager

    1 week ago

    Oak Brook, Illinois, United States Chamberlain Group Full time

    Job Title: Customer Success ManagerChamberlain Group is a global leader in access solutions, with top brands found in millions of homes, businesses, and communities worldwide. We're seeking a Customer Success Manager to join our sales function and drive customer transition from sales prospects to active myQ Business users.Key Responsibilities:Manage customer...

  • Customer Success Manager

    1 month ago

    Oak Brook, United States Chamberlain Group Full time

    If you are a current Chamberlain Group employee, please click here to apply through your Workday account. Chamberlain Group is a global leader in access solutions with top brands, such as LiftMaster and Chamberlain, found in millions of homes, businesses, and communities worldwide. As a leader in the Smart Home industry, we boast one of the largest IoT...

  • Customer Success Manager

    1 month ago

    Oak Brook, United States Chamberlain Group Full time

    If you are a current Chamberlain Group employee, please click here to apply through your Workday account. Chamberlain Group is a global leader in access solutions with top brands, such as LiftMaster and Chamberlain, found in millions of homes, businesses, and communities worldwide. As a leader in the Smart Home industry, we boast one of the largest IoT...

  • Oak Brook--Customer Service Manager

    5 days ago

    Oak Brook, United States Binny's Beverage Depot Full time

    Job DescriptionJob DescriptionThe Customer Service Manager reports to and assists the General Manager and Assistant Store Manager, in daily operations, including motivating and inspiring the team to achieve store goals. They are focused on the customer experience through active supervision and enhancing the service culture. The Customer Service Manager also...

  • Travel Nurse RN Care Manager

    3 days ago

    Oak Brook, Illinois, United States JobFlurry-Lensa-US Full time

    Job Title: Travel Nurse RN Care ManagerTalent4Health is seeking a skilled Travel Nurse RN Care Manager to join our team. As a leader in healthcare recruitment, we offer comprehensive talent solutions for the industry across the nation.About the Role:Specialty: Care ManagerDiscipline: RNEmployment Type: TravelWe are dedicated to providing the highest quality...

  • Travel Nurse RN Care Manager

    4 days ago

    Oak Brook, Illinois, United States Talent4Health Full time

    Talent4Health: A Leader in Healthcare RecruitmentA forward-thinking recruitment agency, Talent4Health offers comprehensive talent solutions for the healthcare industry across the nation.About the RoleWe are seeking a skilled Care Manager RN to join our team as a Travel Nurse. As a Care Manager RN, you will be responsible for providing high-quality patient...

  • Travel Nurse RN Care Manager

    1 week ago

    Oak Brook, Illinois, United States Talent4Health Full time

    Job Title: Travel Nurse RN Care ManagerTalent4Health is seeking a skilled travel nurse RN care manager to join our team.Job Description & RequirementsSpecialty: Care ManagerDiscipline: RNEmployment Type: TravelKey Responsibilities:Provide high-quality patient care as a registered nurse.Manage patient care plans and coordinate with healthcare teams.Ensure...

  • Customer Service Representative

    2 weeks ago

    Oak Brook, Illinois, United States Doughboy Restaurant Group Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Full-Time Carryout/Cashier at Labriola Ristorante in Oak Brook, IL. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service, managing orders efficiently, and handling cash transactions with precision.Key...

  • Customer Service Representative

    1 week ago

    Oak Brook, Illinois, United States Pls Financial Services, Inc. Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Care Representative to join our team at Pls Financial Services, Inc. As a key member of our customer service team, you will be responsible for providing exceptional service to our internal and external customers, addressing their concerns, and ensuring their overall satisfaction.Key...

  • Travel Nurse RN Home Health Case Manager

    7 days ago

    Oak Brook, Illinois, United States Supplemental Health Care Full time

    Job Title: Travel Nurse RN Home Health Case ManagerSupplemental Health Care is seeking a skilled Travel Nurse RN Home Health Case Manager to join our team. As a Travel Nurse RN Home Health Case Manager, you will be responsible for providing high-quality patient care and case management services to patients in their homes.Job Summary:Provide comprehensive...

  • Travel Nurse RN Home Health Case Management

    2 weeks ago

    Oak Brook, Illinois, United States Supplemental Health Care Full time

    Job Title: Travel Nurse RN Home Health Case ManagementJob Summary:We are seeking a skilled Travel Nurse RN Home Health Case Manager to join our team at Supplemental Health Care. As a Travel Nurse RN Home Health Case Manager, you will be responsible for providing high-quality patient care and case management services to patients in their...

  • Customer Service Associate

    4 weeks ago

    Oak Brook, Illinois, United States Doughboy Restaurant Group Full time

    Job OverviewAre you prepared to represent our establishment, ensuring every guest departs satisfied? As a Full-Time Carryout/Cashier at Doughboy Restaurant Group, you will have the chance to create memorable experiences for our customers. Your expertise in managing carryout orders and transactions with efficiency and precision will be essential, all while...

  • Customer Service Representative

    1 week ago

    Oak Brook, Illinois, United States Doughboy Restaurant Group Full time

    {"h1": "Full-Time Carryout/Cashier Opportunity at Labriola Ristorante", "p": "At Doughboy Restaurant Group, we're seeking a highly skilled and customer-focused individual to join our team as a Full-Time Carryout/Cashier at Labriola Ristorante in Oak Brook, IL. As a key member of our team, you will be responsible for delivering exceptional customer service,...

Customer Care Manager

4 months ago

Oak Brook, United States Ascent Industries Co Full time

Job Location: Oak Brook, IL

Job Title: Customer Care Manager

Position Type: Full-time

Reporting Lines: Business Operations Manager


Job Description:

Are you energized by transformative work where you can push boundaries and challenge the status quo? Are you a passionate leader who thrives on the challenge of exceeding customer expectations? We are seeking a highly motivated and experienced Customer Care Manager to lead our Customer Care team at Ascent Chemicals. As Customer Care Manager, you will be the central force in establishing a culture of customer service excellence at Ascent. Your responsibilities will focus on standardizing work processes, organization design, and KPI creation and enhancement.


Principle Duties:

  • Lead by example, cultivating a positive and inclusive work environment where team members feel motivated, supported, and empowered to deliver exceptional customer service.
  • Foster a culture of continuous learning and development, providing ongoing feedback, coaching, and mentorship to nurture the growth and professional development of team members.
  • Develop and implement innovative strategies to enhance the overall customer experience, from initial contact through post-purchase support, ensuring consistency and excellence at every touchpoint.
  • Collaborate with cross-functional teams to identify pain points in the customer journey and implement solutions to streamline processes, reduce friction, and exceed customer expectations.
  • Implement robust escalation procedures and empower team members with the authority and resources needed to address complex issues and deliver optimal outcomes for customers.
  • Standardize customer master data management processes, with an emphasis on cross-functional data visibility and usage.
  • Support and influence the inside sales process through defining how and when customer care engages in the process.
  • Design and implement comprehensive training programs to equip team members with the knowledge, skills, and tools needed to excel in their roles and deliver exceptional customer service.
  • Ensure personal compliance with all company Safety regulations and guidelines, Quality System, Operational, and Human Resource policies, procedures, and practices, including housekeeping procedures.


Basic Qualifications:

  • 4-year degree in Business, Marketing, or related field of study.
  • Minimum of 7 years of experience in customer service/experience role.
  • Minimum of 4 years of experience in managing others.
  • Exceptional communication and interpersonal skills, with the ability to effectively interact with customers and team members at all levels.
  • Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.


Preferred Qualifications:

  • Demonstrated ability to work in a fast-paced, dynamic environment, managing multiple projects at a time.
  • Demonstrated continuous improvement mindset, comfortable challenging the status quo.
  • Proficiency in customer service software and CRM systems, with the ability to leverage technology to improve processes and efficiency.