Client Success Manager

7 days ago

Oak Brook, United States ITSAVVY LLC Full time

**Company Description**
- ITsavvy is a single-source end-to-end IT provider committed to innovative distribution and tailored IT solutions. We have built our reputation as a value-added reseller offering best-in-industry support and delivery speed. Our growing technology portfolio includes Engineered Solutions, Managed Services, Cloud Solutions, and Unified Communications. ITsavvy is headquartered in metro Chicago, with multiple offices and support centers across the U.S.As a nationwide multicultural company, ITsavvy values our inclusive, tight-knit culture. Embracing our employee’s diverse perspectives and backgrounds are an important part of our company. We encourage our people to share innovative ideas that mold our company day in and day out. We drive ourselves to push boundaries, improve processes, and enable our people to make a strong impact. This great opportunity is for a self-driven individual to work in a fast-paced sales environment. This entry-level position is a great place for career development with a lot of opportunities for upward mobility.Join our dynamic team as a Cloud Customer Success Manager, where your organization skills and technical aptitude merge to enhance our client onboarding experience. In this pivotal role, you'll deliver superior customer service while handling Microsoft and various cloud services requests for our new and existing clients. With your technical prowess, you'll also play a crucial role in managing and escalating high-severity vendor support tickets, ensuring a seamless integration process for our clientele.

**Key Responsibilities**
- Efficiently process and manage orders for Microsoft and various other cloud services.
- Elevate the client onboarding experience by providing outstanding customer service.
- Skillfully open and oversee service tickets with vendors, addressing high-severity issues with expertise.
- Maintain exemplary organization and meticulous attention to detail in all tasks.
- Communicate proactively with both internal and external stakeholders about any delays, setting clear expectations for resolution.

**Qualifications**
- Exceptional organizational skills and a keen eye for detail.
- An autonomous self-starter capable of independent operation.
- Stellar customer service skills and a genuine desire to help others.
- Proficiency in Office 365, G-Suite, Azure, and familiarity with other cloud platforms.
- Outstanding communication skills, both written and verbal, to effectively convey information.
- A collaborative team player who thrives in a team environment.
- Innovative problem-solving skills, with a knack for timely and effective solutions.
- The ability to juggle multiple tasks simultaneously and prioritize effectively.
- Familiarity with CRM software and ticketing systems, enhancing workflow efficiency.
- Proven experience in customer-facing roles, demonstrating a commitment to customer satisfaction.

**Why You'll Love ITsavvy**
- Competitive compensation.
- Blue Cross Blue Shield health insurance with prescription drug coverage.
- 3 weeks of PTO.
- Short-term and long-term disability insurance.
- Life insurance.
- Healthcare Flexible Spending Account (FSA).
- 401(k) with employer match.
- Paid holidays.
- Employee purchase discounts.
- A clear career path with opportunities for development, both personally and professionally.
- Free ITsavvy Swag.
- To our future employees._ ITsavvy promises to inspire your success. It’s our responsibility to develop your career and knowledge with an empowering environment that retains passionate IT professionals.
- ITsavvy is an Equal Employment Opportunity workplace and an affirmative action employer._

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