Customer Care Advisor

3 weeks ago

Oak Brook, United States Evergreen Bank Group Full time

**Job Title: Customer Care Advisor**

**Department: Digital Banking**

**Reports To: AVP, Customer Care Center Manager**

**FLSA Status: Non-Exempt (Hourly)**

**Summary**:This position is primarily responsible for providing customer service support to external Evergreen Bank customers on the telephone. This position is also responsible for initiating and/or implementing corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction are maintained by performing the following duties:
**Essential Duties and Responsibilities include the following. Other duties may be assigned.**
- Take inbound customer service phone calls; identify service needs and respond to customer questions. Research customer problems and inquiries; follow up with customers to resolve concerns or difficulties in prompt manner.
- Answer customer questions relating to loan information, payoff amounts, statement questions, processing payments, and answering questions relating to collateral and collateral releasing.
- Process general account maintenance including transferring funds between internal and external accounts, ordering/reordering checks and account changes/updates.
- Assist customers with online banking needs, including establishing access, resetting PINS and basic troubleshooting.
- Collect payments over the phone for current loan customers.
- View balances and transaction history for loan, checking, savings and other deposit accounts. Retrieve statements as needed.
- Respond to debit card inquires.
- Assist in use of the Bank’s mobile app, bill pay and telephone banking systems including establishing access and basic troubleshooting.
- Process outbound wire transfer requests.
- Meet monthly performance and sales goals.
- Ensure operational integrity through compliance with all policies, procedures and regulations.

**Qualifications**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to remain calm and professional in stressful situations.
- Meet or exceed daily activity standards in heavy call volume environment.
- Ability to maintain high degree of confidentiality.
- Friendly, courteous, customer service-oriented, and flexible.
- Ability to work independently and productively with minimum supervision; able to manage multiple projects.
- Ability to recognize problems, identify possible causes and resolve problems with little involvement from management.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- High school diploma or one year of related experience; or equivalent combination of education and experience.
- Previous teller and/or banking experience.
- Proficient in Microsoft Outlook, Word, Excel.
- Knowledge of Jack Henry SilverLake preferred.
- Basic understanding of mathematics.
- Strong oral and written communication skills, including proper phone etiquette.
- Strong problem-solving skills and the ability to use sound judgment when issues arise.
- Strong attention to detail.
- Maintain a high level of personal integrity and confidentiality.
- Ability to proactively assist customers and build relationships.
- Ability to genuinely engage customers in conversation while providing excellent customer service.
- Ability to actively listen by giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Knowledge of principles and methods for showing, promoting, and selling bank products or services. This includes marketing strategy and tactics, product demonstration and sales techniques.

**Physical Demands**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to stand; walk; and stoop. The employee must occasionally lift and/or move up to 10 poun

  • Customer Care Advisor

    1 month ago

    Oak Brook, United States Evergreen Bank Group Full time

    Job DescriptionJob DescriptionJob Title: Customer Care AdvisorDepartment: Digital BankingReports To: Customer Care Center ManagerFLSA Status: Non-Exempt (Hourly) Summary: This position is primarily responsible for providing customer service support to external Evergreen Bank customers on the telephone. This position is also responsible for initiating...

  • Customer Care Advisor

    3 weeks ago

    Oak Brook, United States Evergreen Bank Group Full time

    Job DescriptionJob DescriptionJob Title: Customer Care AdvisorDepartment: Digital BankingReports To: Customer Care Center ManagerFLSA Status: Non-Exempt (Hourly) Summary: This position is primarily responsible for providing customer service support to external Evergreen Bank customers on the telephone. This position is also responsible for initiating...

  • Beauty Advisor

    2 weeks ago

    Oak Brook, United States Sephora Full time

    **Job ID**: 246798 **Store Name/Number**: IL-Oak Brook (0254) **Address**: 104 Oakbrook Center, Oak Brook, IL 60523, United States (US) **Hourly/Salaried**: Hourly (Non-Exempt) **Full Time/Part Time**: Flex **Position Type**: Regular **Beauty Advisor** As a Beauty Advisor, you are a key team member who inspires and helps our customers become the best...

  • Wealth Management Advisor II

    1 month ago

    Oak Brook, United States Fifth Third Full time

    Serves as the trusted advisor and team coordinator to simplify complexity for Private Bank clients by challenging and collaborating with them to articulate and achieve their wealth goals. Create steams of highly credentialed specialists to provide we Management, Advisor, Wealth, Customer Experience, Client Service, Client Relations, Banking, Business...

  • Customer Service Advisor

    2 months ago

    Oak Park, United States Valvoline Full time

    As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using your knowledge of our products and services. No matter your experience, our training progra Service Advisor, Customer Service, Advisor, Retail, Automotive, Customer

  • Senior Financial Advisor

    3 weeks ago

    Oak Brook, United States AFIN Family Wealth Management Full time

    Job Description Job Description Senior Financial Advisor AFIN Family Wealth Management is a firm specializing in holistic financial planning for individuals and businesses. Our goal is to make financial planning understandable and accessible by offering personalized, hands-on service. We educate our clients about financial concepts and products, and take the...

  • Senior Financial Advisor

    2 months ago

    Oak Brook, United States AFIN Family Wealth Management Full time

    Job DescriptionJob DescriptionSenior Financial AdvisorAFIN Family Wealth Management is a firm specializing in holistic financial planning for individuals and businesses. Our goal is to make financial planning understandable and accessible by offering personalized, hands-on service. We educate our clients about financial concepts and products, and take the...

  • Senior Financial Advisor

    3 weeks ago

    Oak Brook, United States AFIN Family Wealth Management Full time

    Job DescriptionJob DescriptionSenior Financial AdvisorAFIN Family Wealth Management is a firm specializing in holistic financial planning for individuals and businesses. Our goal is to make financial planning understandable and accessible by offering personalized, hands-on service. We educate our clients about financial concepts and products, and take the...

  • Licensed Beauty Advisor

    1 month ago

    Oak Brook, United States Sephora Full time

    Job ID: 247695Store Name/Number: IL-Oak Brook (0254)Address:104 Oakbrook Center, Oak Brook, IL 60523, United States (US)Hourly/Salaried: Hourly (Non-Exempt)Full Time/Part Time:FlexPosition Type: RegularLicensed Beauty Advisor (Cosmetology, Esthetician)As our Licensed Beauty Advisor, you are an expert in all thing’s beauty! You’re here to guide our...

  • Customer Service Advisor>

    2 months ago

    Oak Park, United States Valvoline Full time

    Valvoline - JobID: 27721811 [Auto Service Technician] As a Customer Service Advisor at Valvoline, you'll: Create lasting impressions and build loyal customers by using your knowledge of the products and services; Deliver a positive first impression to each guest with a warm, friendly greeting; Present oil change options and additional services based on...

  • Wealth Management Advisor II

    1 month ago

    Oak Brook, United States Fifth Third Full time

    Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Serves as the trusted advisor and team coordinator to simplify complexity for Private Bank clients by challenging and collaborating with them to articulate and achieve their...

  • Wealth Management Advisor II

    3 weeks ago

    Oak Brook, United States Fifth Third Full time

    Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Serves as the trusted advisor and team coordinator to simplify complexity for Private Bank clients by challenging and collaborating with them to articulate and achieve their...

  • Customer Care Manager

    1 month ago

    Oak Brook, United States Ascent Industries Co Full time

    Job Location: Oak Brook, ILJob Title: Customer Care ManagerPosition Type: Full-timeReporting Lines: Business Operations ManagerJob Description: Are you energized by transformative work where you can push boundaries and challenge the status quo? Are you a passionate leader who thrives on the challenge of exceeding customer expectations? We are seeking a...

  • Customer Care Manager

    1 month ago

    Oak Brook, United States Ascent Industries Co Full time

    Job Location: Oak Brook, ILJob Title: Customer Care ManagerPosition Type: Full-timeReporting Lines: Business Operations ManagerJob Description: Are you energized by transformative work where you can push boundaries and challenge the status quo? Are you a passionate leader who thrives on the challenge of exceeding customer expectations? We are seeking a...

  • Customer Care Manager

    3 weeks ago

    Oak Brook, United States Ascent Industries Co Full time

    Job Location: Oak Brook, ILJob Title: Customer Care ManagerPosition Type: Full-timeReporting Lines: Business Operations ManagerJob Description: Are you energized by transformative work where you can push boundaries and challenge the status quo? Are you a passionate leader who thrives on the challenge of exceeding customer expectations? We are seeking a...

  • Customer Care Manager

    3 weeks ago

    Oak Brook, United States Ascent Industries Co Full time

    Job Location: Oak Brook, ILJob Title: Customer Care ManagerPosition Type: Full-timeReporting Lines: Business Operations ManagerJob Description: Are you energized by transformative work where you can push boundaries and challenge the status quo? Are you a passionate leader who thrives on the challenge of exceeding customer expectations? We are seeking a...

  • Beauty Advisor

    3 weeks ago

    Oak Brook, United States Tricoci Salon | Spa Full time

    Job DescriptionJob DescriptionAt Tricoci Salon & Spa, we believe in the power of beauty, self-care, and a sense of belonging. We're a leading name in the beauty industry, offering an experiential space where our clients and team members can discover their best selves.As a Beauty Advisor, you play a pivotal role in driving retail and beauty station...

  • Beauty Advisor

    1 month ago

    Oak Brook, United States Tricoci Salon | Spa Full time

    Job DescriptionJob DescriptionAt Tricoci Salon & Spa, we believe in the power of beauty, self-care, and a sense of belonging. We're a leading name in the beauty industry, offering an experiential space where our clients and team members can discover their best selves.As a Beauty Advisor, you play a pivotal role in driving retail and beauty station...

  • Customer Care Representative

    1 week ago

    Oak Brook, United States PLS Financial Services, Inc. Full time

    Overview: **PLS**®**: People. Location. Service** PLS—which stands for People - Location - Service—is a leading retail provider of alternative financial services. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing and our PLS Auto store, we provide consumers with...

  • Customer Care Supervisor

    1 month ago

    Oak Brook, United States PLS Financial Services, Inc. Full time

    PLS®: People. Location. ServicePLS—which stands for People – Location – Service—is a leading retail provider of alternative financial services. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and...