Intake Specialist

1 month ago


Los Angeles, United States The Matian Firm, APC Full time

Our office is looking to hire an experienced Personal Injury Intake Specialist with a desire to grow within the legal industry. This position must be staffed by an individual who is business development oriented and works well with people. The ideal candidate will be customer service and sales oriented and possess the experience to screen potential client calls on personal injury cases. You will bring operational excellence to a team that handles a large volume of incoming client calls and you will work directly with the Supervising Attorney throughout the Intake process. ResponsibilitiesFully screen intake calls Persistently monitor all potential new client inquiries (email, internet, phone and referrals)Immediately contact every potential client and establish relationship with clientFollow up with pending inquiriesUpdate logs and reporting systems to reflect status of all potential new clientsConduct potential new client interviews with genuine empathy and compassionSchedule appointments for potential clients (if necessary)Take accurate notes during the attorney-client initial consultationCollaborate with our attorneys to complete the initial consultation processAssist attorneys with administrative tasks related to opening new cases and maintaining databasesFollow instructions from the supervising attorney and perform accordinglyWrite emails, transcribe notes, research legal documents, fax, copy, and create spreadsheets (can maintain complex spreadsheets)QualificationsBilingual (English/Spanish) preferred, but not requiredMinimum of 1-2 years of Personal Injury Intake experience in a law firm settingCase Management software experience is a major plusManagement experienceResourceful and motivated when issues ariseCustomer service attitudePay Range: $18-$25/hrPay ranges can be exceeded depending on experience on a case by case basis.Here at The Matian Firm, we offer medical, dental, and vision insurance. We have a great compensation package including a 401(k) plan. Some perks include complimentary parking, paid time off, and more Come be a part of our growing firm and its opportunities for career development. You will learn and develop alongside a team of professionals with a focus on excellence in the legal industry.The Matian Firm, APC is an equal employment opportunity employer, and we welcome everyone regardless of their race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status or genetics. We're dedicated to providing an inclusive, open, and diverse work environment.


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