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Loan Servicing Clerk I
3 months ago
Job Id: 3659 # of Openings: 1 Responsible for providing centralized loan servicing support to bank's branches, customers, loan operations and loan officers. Responsible for performing a variety of clerical functions and loan maintenance. Responsibilities include, but are not limited to: Loan Servicing:
- Prepares and completes Paid Note Statements including releases of titles and preparation of mortgage releases, which may include electronic recording as applicable.
- Prepares payoff statements.
- Automatic payment additions.
- Fee and interest waives.
- Provides exceptional customer service by phone or email to internal and external customers.
- Utilizes available resources to identify, research and resolve routine customer issues.
- Complete required training specific to job responsibility.
- Performs other duties as assigned.
- Completes required training specific to job responsibility.
- Maintains loan files in a neat and orderly manner.
- Performs other related duties as assigned.
- Completes required training specific to job responsibility.
- Performs other related duties as assigned.
- High School Education or equivalent.
- 1+ years of clerical or banking experience.
- Proficient in Microsoft Office products.
- Detailed information must be handled in an accurate, timely and confidential manner.
- Must be able to handle a significant workload of varying tasks.
- High Level of interpersonal skills with the ability to interact professionally with the team as well as internal and external customers.
- Ability to gain a comprehensive understanding of internal policies and procedures as well as state and federal laws and regulations governing Loan Servicing functions to ensure compliance upon completion of individual job duties.
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