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Loan Servicing Clerk I

2 months ago

Mattoon, United States First Mid Full time
Responsible for providing centralized loan servicing support to bank’s branches, customers, loan operations and loan officers. Responsible for performing a variety of clerical functions and loan maintenance.

A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.

Responsibilities include, but are not limited to:
Loan Servicing:
Prepares and completes Paid Note Statements including releases of titles and preparation of mortgage releases, which may include electronic recording as applicable.
Prepares payoff statements.
Automatic payment additions.
Fee and interest waives.
Provides exceptional customer service by phone or email to internal and external customers.
Utilizes available resources to identify, research and resolve routine customer issues.
Complete required training specific to job responsibility.
Performs other duties as assigned.
Completes required training specific to job responsibility.
Maintains loan files in a neat and orderly manner.
Performs other related duties as assigned.
General
Completes required training specific to job responsibility.
Performs other related duties as assigned.

Qualifications
Education/Experience:
High School Education or equivalent.
1+ years of clerical or banking experience.

Skills:
Proficient in Microsoft Office products.
Detailed information must be handled in an accurate, timely and confidential manner.
Must be able to handle a significant workload of varying tasks.
High Level of interpersonal skills with the ability to interact professionally with the team as well as internal and external customers.
Ability to gain a comprehensive understanding of internal policies and procedures as well as state and federal laws and regulations governing Loan Servicing functions to ensure compliance upon completion of individual job duties.

First Mid Bancshares, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other applicable federal or state-protected classification.
THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT

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