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Client Service Specialist
2 months ago
Aon is looking for a Client Service Specialist
We are looking for a Client Service Specialist to join our Commercial Solutions team. This is a remote opportunity
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
Your impact as a Client Service Specialist
As a Client Service Specialist, you will be supporting Account Executives on assigned accounts, managing key processes that serve clients including servicing new and renewal business. This role will support our Affinity Commercial Solutions business.
What your day will look like
+ Assist with gathering information from prospects in order to identify their insurance needs.
+ Review submissions for accuracy before forwarding to the Account Executive.
+ Assist sales with renewal solicitations within targeted timelines
+ Manage daily phone coverage to achieve department standards
+ Provide continued client servicing to include binders, mid-term endorsements, certificates of insurance, policy renewals, etc.
+ Receives and handles routine and sophisticated coverage inquiries and endorsement requests.
+ Assist with maintenance of billing and Premium Financing Terms
+ Primary collaborator with Premium Accounting on client billing matters.
+ Monitors and follows up on invoice generation, receivables, and collections. Addresses and resolves problems.
+ Advise and assist clients on making claims on their policies
+ Maintain insured files and clearly and appropriately document account to ensure adherence to Program standards
+ Provide recommendations and suggestions for improvements in any aspects relating to process efficiency
+ Build and maintain ongoing relationships with clients, partners, and internal team
+ May participate in special projects as assigned, such as training or communication sessions within or outside of the company.
Skills and experience that will lead to success
Experience and Education:
+ A bachelors degree or equivalent years of industry experience is preferred.
+ 3-5 years of Property & Casualty insurance, risk management or brokerage experience.
+ Property & Casualty License preferred or must be able to obtain within 6 months of hire date
+ Experience with Microsoft Office Suite products
Qualifications:
+ Excellent communication skills - verbal and written
+ Customer service experience
+ Detail-oriented with strong analytical, technical and problem-solving skills
+ Small Commercial Insurance experience a plus
+ Manages daily work within established guidelines and receives general instructions on newly introduced assignments.
+ Ability to multi-task and handle high-paced environment.
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two Global Wellbeing Days each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com
For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Pay Transparency Laws:
The salary range for this position (intended for U.S. applicants) is $55,000 to $65,000 annually. The actual salary will vary based on the applicants education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on the applicants geographic location
We offer you
Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aons discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care, and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.
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#LI-REMOTE
2547440
Aon is looking for a Client Service Specialist
We are looking for a Client Service Specialist to join our Commercial Solutions team. This is a remote opportunity
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
Your impact as a Client Service Specialist
As a Client Service Specialist, you will be supporting Account Executives on assigned accounts, managing key processes that serve clients including servicing new and renewal business. This role will support our Affinity Commercial Solutions business.
What your day will look like
+ Assist with gathering information from prospects in order to identify their insurance needs.
+ Review submissions for accuracy before forwarding to the Account Executive.
+ Assist sales with renewal solicitations within targeted timelines
+ Manage daily phone coverage to achieve department standards
+ Provide continued client servicing to include binders, mid-term endorsements, certificates of insurance, policy renewals, etc.
+ Receives and handles routine and sophisticated coverage inquiries and endorsement requests.
+ Assist with maintenance of billing and Premium Financing Terms
+ Primary collaborator with Premium Accounting on client billing matters.
+ Monitors and follows up on invoice generation, receivables, and collections. Addresses and resolves problems.
+ Advise and assist clients on making claims on their policies
+ Maintain insured files and clearly and appropriately document account to ensure adherence to Program standards
+ Provide recommendations and suggestions for improvements in any aspects relating to process efficiency
+ Build and maintain ongoing relationships with clients, partners, and internal team
+ May participate in special projects as assigned, such as training or communication sessions within or outside of the company.
Skills and experience that will lead to success
Experience and Education:
+ A bachelors degree or equivalent years of industry experience is preferred.
+ 3-5 years of Property & Casualty insurance, risk management or brokerage experience.
+ Property & Casualty License preferred or must be able to obtain within 6 months of hire date
+ Experience with Microsoft Office Suite products
Qualifications:
+ Excellent communication skills - verbal and written
+ Customer service experience
+ Detail-oriented with strong analytical, technical and problem-solving skills
+ Small Commercial Insurance experience a plus
+ Manages daily work within established guidelines and receives general instructions on newly introduced assignments.
+ Ability to multi-task and handle high-paced environment.
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two Global Wellbeing Days each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com
For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Pay Transparency Laws:
The salary range for this position (intended for U.S. applicants) is $55,000 to $65,000 annually. The actual salary will vary based on the applicants education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on the applicants geographic location
We offer you
Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aons discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care, and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.
#LI-CC1
#LI-REMOTE
