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Continuous Improvement Specialist

2 months ago

Spartanburg, United States American Credit Acceptance Full time

Overview:

Summary/Objective

The Continuous Improvement Specialist is responsible for monitoring quality, determining the root cause of failures, reporting failures to leadership, updating procedures/training documents, and providing training to the team or cross-functionally to business partners.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions listed below.

  • Performs quality assurance for the current business processes within various departments
  • Conduct direct investigations to determine root cause of deficiencies and provide findings to leadership.
  • Reports results of quality reviews to leadership and CMACA (Compliance Monitoring and Corrective Action team).
  • Monitors velocity of work completed by various departments
  • Creates and updates procedures/training materials at least annually to ensure accuracy
  • Provides quality, engaging, and effective training to teams and business partners as appropriate
  • Enables a team culture of partnership, accountability, and positive customer experience (for internal and external customers)
  • Partners with other QA (Quality Assurance) and Training associates at ACA to share best practices
  • Completes, passes, and maintains an up-to-date status for all positional and company required training by assigned due date(s)
  • All other duties as assigned

Qualifications

  • Advanced proficiency in MS Office (Outlook, Word, Excel, Power Point) as well as internet navigation
  • Communications clearly and concisely with cross-functional team members at all levels (verbal and written)
  • Ability to explain complex concepts in an easy-to-understand format
  • Able to prioritize and efficiently manage multiple responsibilities
  • Excellent analytical skills, strong sense of organization, and detail oriented
  • An understanding of the auto account life cycle
  • Self-motivated and self-starter with a desire to learn and grow skillset

Preferred Qualifications

  • Ability to navigate servicing system of record and documentation system of record (Spectrum, OnBase)
  • General understanding of quality assurance, procedural writing, and/or training
  • Sub-prime indirect automotive lending experience

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment and Physical Demands

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Position Type/Expected Hours of Work

This is a full-time position with a work schedule of Monday-Friday with some schedule variations as needed.

Travel

This position may require up to 5% travel.

EEO Statement

ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

California Privacy Notice
"As an employer of California residents, we are dedicated to protecting your privacy rights. Any personal information you provide during the application process will be used solely for permitted internal purposes and will be handled in accordance with applicable privacy laws. By applying to this position, you consent to the collection, use, and disclosure of your personal information as described in our Employee Privacy Notice."

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.