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Customer Service Nursing
1 month ago
** Customer Service Nursing (LPN) - Full-Time**
** Homestead Hospice**
** Jackson, GA**
****
**Job Summary:**
The Customer Service LPN is required to collaborate with patients, families, staff members, physicians, and vendors in a professional and confidential manner in regards to customer service.
**Qualifications:**
- Possess good oral and communication skills
- Successful completion of LPN license program
- Maintain a customer service philosophy and related rules, standards, and practices
- Maintain a liaison role with all levels of administration, physicians, patients, and their families including outside vendors.
- Detailed- orientated and be able to multi-task job duties
- Document in a professional and legible manner
- Possess basic computer skills
- Processing clinical operations task
- Monday - Friday 12:30pm - 9:00pm EST
**Responsibilities:**
- Order Equipment under the direction of the Primary Nurse or Clinical Manager.
- Notify appropriate personnel of deaths (DME Company, Pharmacy, etc.)
- Serve as a member of the QA committee to help assess the quality of care provided by Homestead Hospice.
- Responsible for scheduling Physicians Face to Face visits.
- Assist Physicians with the scheduling of his appointment when requested.
- Verify hospital codes and diagnoses for hospitals; verify medication coverage from the pharmacy with Homestead Hospices formulary.
- Manage questionnaires to families, doctors, or as needed, monitor follow up visits by disciplines.
- Log all calls in the communication log and daily logbook.
- Assist the Administrator with any requests.
- Follow up with phone calls to new admissions within a 24hr. period. Ensure that services provided to the patient and family had met their needs.
- Place phone calls to families once a month (approximately 10 per day) and to facilities as needed regarding satisfaction with care and services.
- Provide service information to patients, families and facilities when needed.
- Follow up with patients, families and facilities etc. in a timely manner.
- Handle patient complaints associated with the different services.
- Notify the Case Manager with calls regarding medication re-fills and follow up within 2 hrs. to ensure medication was ordered and will be delivered.
- Document in daily log and communication notes every day.
- Arrange and coordinate x-rays for patients who reside in a facility, call and fax the hard copy with the physicians order to the x-ray Company for arrangement
- Transcribing medication orders for nurses when they are present at the facility. Scheduling PT or ST for patients when needed. Notify the therapist and obtain the e-mail address of the patient, and fax MD orders to the company.
- Assist with employees physical exam by obtaining vital signs and TB skin test; following up within 48 hrs. regarding negative/positive readings. Document findings for new employees and volunteers. Any other duties as assigned.
**We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.**
