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Service Director

3 months ago

Miami, United States AutoNation Full time

We're AutoNation - the biggest and most renowned automotive retailer in America, and a proud member of the Fortune 150. But that's just the beginning. We're in the midst of an incredible multi-year digital transformation that's set to revolutionize the industry.

At AutoNation, we're not just interested in keeping up with the times - we're dedicated to leading the charge. We're passionate about innovation and pushing the boundaries of what's possible, all while keeping our customers, coworkers, and communities in the drivers seat. We believe that together, we can create a brighter future for everyone.

So what do you say? Are you ready to be part of something big?

The Service Director/Manager is the leader of the Service department within an AutoNation store. This role drives the performance of Service Area by attracting, developing and retaining great talent and creating an exceptional service experience for our Customers.

What are the day-to-day responsibilities?
  • Setting a clear vision and goals for the Service Department to achieve targeted performance.
  • Driving a highly efficient sales and production operation to get Customers in an out quickly while ensuring our fix it right the first time brand promise is upheld.
  • Engaging and motivating the team to achieve key goals, performance expectations and AutoNation best practice processes
  • Attracting, developing and retaining the very best talent for the store.
  • Creating an exceptional customer experience to drive customer loyalty.
  • Ensuring the Service area is retail-ready with proper displays, point-of-purchase information and visible competitive pricing for maintenance products.
  • Managing the business in accordance with AutoNation and manufacturer requirements and processes.
  • Analyzing the business to determine shortfalls and developing action plans to improve performance.
  • Driving the business through a high-level of involvement in the day-to-day operations.

How will I know if I am successful?
  • The performance of a Service Director/Manager is measured by achieving:
  • Targeted sales and profit
  • Targeted expense management
  • Targeted Associate retention
  • Targeted Customer Satisfaction Index

What are the requirements for this job?
  • High School diploma or equivalent
  • Service and/or Parts Management experience
  • Ability to set and achieve targeted goals
  • Proven ability to attract, develop and retain great talent
  • Strong financial and business acumen and the ability to drive revenue and profitability
  • Demonstrated communication and interpersonal skills
  • Organization and follow-up skills
  • Experience and desire to work with technology
  • Valid in-state drivers license and have and maintain an acceptable, safe driving record

What are the opportunities for career growth?
  • Our Service Directors have a few options for career growth and development after success in this role. Opportunities may include:
  • Market Customer Director
  • Other Corporate or Region support role

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.