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Director of Client Services

2 months ago

miami, United States FinTrust Connect Full time

For more Job Opportunities follow FINTRUST CONNECT here: FinTrust Connect: Jobs | LinkedIn


Director of Client Services -Miami, FL

FinTrust Connect has partnered with a leading international bank in Miami, FL. seeking to hire a Director of Client Services with experience delivering excellence in client service and effectively supporting their cross-border business operations. This position will lead our client's dedicated team, servicing broker dealers, real estate, wealth management, commercial bank and consumer clients, ensuring they exceed client expectations and maintain their competitive edge in the market.


Why this opportunity?

  • Culture: At this financial services institution you will enjoy a challenging and satisfying work environment that is in balance with your personal life. Furthermore, the company is rapidly expanding, which is giving rise to more career growth opportunities.


  • Workplace (Remote, On-site, Hybrid): On-site in Miami, FL


Requirements:

  • Bachelor’s degree in Business Administration, Finance, or a related field. Master’s degree preferred.
  • Minimum of 10 years of experience in client services within the banking or financial services industry, with at least 5 years in a managerial role.
  • Proven track record of leading a client services team and achieving exceptional client satisfaction.
  • Excellent communication and interpersonal skills, with the ability to interact at all levels of the organization and with clients.
  • Strong problem-solving skills and the ability to think strategically and analytically.


Key Responsibilities:

  • Lead and oversee the client services department, ensuring a high standard of service delivery and client satisfaction.
  • Develop and implement strategies to enhance client service operations and optimize client retention rates.
  • Coordinate with global teams to ensure a seamless client experience across all points of contact.
  • Manage key client relationships and participate in strategic meetings with top-tier clients.
  • Oversee the training and development of the client services team to ensure they are equipped with the necessary skills and knowledge.
  • Implement best practices in client service management and adapt to evolving market trends and client needs.
  • Analyze performance data to make informed decisions and report on departmental achievements and areas for improvement.