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Customer Service Representative
1 month ago
Job purposeThe Account Manager must be a highly motivated individual possessing excellent communication skills, with the ability to maintain customer satisfaction by communicating with our customers, finding a means for resolving any outstanding service issues and following up to ensure satisfactory resolution. He/she must be an initiator with a dedication to providing excellent service, follow-up and attention to detail.** Work Schedule: Availability Monday - SaturdayMultiple Options for Shift Times (10-2, 3-7, etc.) ***Pay starting at $17/hrEssential Functions and responsibilitiesIs continually logged in to the ACD system so that they are available to take customer and driver calls, ensuring an even work load and that all issues are addressed promptly and professionally.Resolves customer dissatisfactions by planning and directing the receipt, investigation, evaluation, and settling of complaints and claims; following up with customer; personally, resolving difficult situations.Obtains photographs and submits them to CS Photos to assist in determining the cause of any customer issues and the best resolution for the customer and FLS.When issues arise through manufacturer defect or delivery damage, note any allowances issued accordingly so that the responsible party is held financially accountable through FAS entries.Review technician invoices when received to ensure charges are paid by the appropriate party.Maintains inter- and intradepartmental workflow by fostering a spirit of cooperation.Contributes to team effort by accomplishing related results as needed.Manages given accounts.Relays necessary information to the customer that comes from internal departments at FLS.Answers and returns all phone calls and messages on a consistent basis.Works task manager on a daily basis.Records all necessary information in Service Pro.Responds to customers on the premises when necessary.Responds to and distributes action request forms to and from other departments/individuals.Communicates with the Sales Support Manager when additional assistance is needed from sales.Generates a pick-up/work order/exchange when necessary.Generates allowances, credit memos, and claim forms.Performs various related duties as required.Arrive punctually and consistently for work for normally scheduled eight-hour days, five days a week. Additional hours may be required as needed.Other duties assigned by supervisor.Be open to suggest any ideas for improvement.The job duties are not limited to the items as described above, duties can be added or changed at any given time.CompetenciesAbility to multi-task numerous priorities.Strong Microsoft skill set.Great written and oral communicator.Required Education and ExperienceHigh School Diploma or equivalent with three or more years of customer service experience.Preferred Education and ExperienceCollege degree preferred3+ years' experience working in Customer Service or related field.Working conditionsThis job is an on-site position in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers and smartphones.Physical requirementsWhile performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
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Customer Service Representative
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Jamestown, United States AGCOUNTRY FARM CREDIT SERVICE OF FARGO Full timeWe are seeking a full-time Customer Service Representative to join our Jamestown, ND office. In this role, you will be working with lenders to identify customer needs and work through the loan process. Developing and maintaining strong customer relationships is key in this role. You will also assist business services staff through efficient administrative...
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Customer Service Representative
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Jamestown, United States Farm Credit Full timeAddThis Sharing Buttons Customer Service Representative FULL_TIME Organization 58401 US Location City Jamestown Posted Date February 24, 2022 Closing Date March 15, 2022 **MAJOR RESPONSIBILITIES** * Provide efficient, accurate, and timely credit delivery and service. Process loan applications and renewals, issue receipts and disbursements, maintain...
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Customer Service Representative
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Jamestown, United States Dacotah Banks Full time** Customer Service Representative** **Job Category****:** Employee **Requisition Number****:** CUSTO002066 Showing 1 location **Job Details** **Description** **Job Summary** Under the support of the Market Retail Leader, you will serve as an advisor with a holistic understanding of the mission of Dacotah Bank. You will help achieve the goals of Dacotah Bank...
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Customer Service Representative
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Jamestown, United States Agri-Cover, Inc. Full timeAgri-Cover, Inc., an aftermarket automotive manufacturer is looking for a full-time Customer Service Representative in our Jamestown, ND location. **Summary** Assists customers with questions regarding products, orders and other inquiries. **Essential Duties and Responsibilities** Takes incoming calls from Dealers and End Users and converts them into Dealer...
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Customer Service Representative
3 weeks ago
Jamestown, United States Furnitureland South Full timeJob purposeThe Account Manager must be a highly motivated individual possessing excellent communication skills, with the ability to maintain customer satisfaction by communicating with our customers, finding a means for resolving any outstanding service issues and following up to ensure satisfactory resolution. He/she must be an initiator with a dedication...
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Customer Service Representative
1 month ago
Jamestown, United States Furnitureland South Full timeJob Details Description Job purpose The Account Manager must be a highly motivated individual possessing excellent communication skills, with the ability to maintain customer satisfaction by communicating with our customers, finding a means for resolving any outstanding service issues and following up to ensure satisfactory resolution. He/she must be an...
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Customer Service Representative
3 weeks ago
Jamestown, United States Furnitureland South Full timeJob purpose The Account Manager must be a highly motivated individual possessing excellent communication skills, with the ability to maintain customer satisfaction by communicating with our customers, finding a means for resolving any outstanding service issues and following up to ensure satisfactory resolution. He/she must be an initiator with a dedication...
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Customer Service Representative
2 months ago
Jamestown, United States Furnitureland South Full timeJob purpose The Account Manager must be a highly motivated individual possessing excellent communication skills, with the ability to maintain customer satisfaction by communicating with our customers, finding a means for resolving any outstanding service issues and following up to ensure satisfactory resolution. He/she must be an initiator with a dedication...
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Automotive Service Advisor
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Jamestown, United States Independent Auto and Diesel Repair Full timeJob DescriptionJob DescriptionIndependent Auto and Diesel Repair is currently hiring for a full-time Automotive Service Advisor - Customer Service Rep to assist customers, prepare estimates, and schedule services in the Jamestown, TN area. This auto repair position earns a competitive wage.In addition to competitive pay and our excellent culture, we offer...
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Jamestown, United States The Home Depot Full timeJob Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet,...
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Jamestown, United States Ed Shults Ford Full timeAs a Service Advisor, you will own our customer's experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true...
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Customer Service Manager
3 weeks ago
Jamestown, United States Wegmans Food Markets Full timeSchedule: Full timeAvailability: Morning, Afternoon, Evening (Includes Weekends). Shifts end as late as 12amAge Requirement: Must be 18 years or olderLocation: Jamestown, NYAddress: 945 Fairmount Ave. WEPay: $21 - $22.50 / hourJob Posting: 07/27/2024Job Posting End: 07/31/2024Job ID:R0217884We’re looking for entry-level leaders who are passionate and ready...
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Customer Service Manager
3 weeks ago
Jamestown, United States Wegmans Food Markets Full timeJob DescriptionSchedule: Full timeAvailability: Morning, Afternoon, Evening (Includes Weekends). Shifts end as late as 12amAge Requirement: Must be 18 years or olderLocation: Jamestown, NYAddress: 945 Fairmount Ave. WEPay: $21 - $22.50 / hourJob Posting: 07/27/2024Job Posting End: 07/31/2024Job ID:R0217884We’re looking for entry-level leaders who are...
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Customer Service Manager
3 weeks ago
JAMESTOWN, United States Wegmans Food Markets Full timeSchedule: Full timeAvailability: Morning, Afternoon, Evening (Includes Weekends). Shifts end as late as 12amAge Requirement: Must be 18 years or olderLocation: Jamestown, NYAddress: 945 Fairmount Ave. WEPay: $21 - $22.50 / hourJob Posting: 07/27/2024Job Posting End: 07/31/2024Job ID:R0217884We’re looking for entry-level leaders who are passionate and ready...
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Emergency Department Patient Services Representative
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Jamestown, United States University of Pittsburgh Medical Center Full timeResponsible for reconciliation and maintenance of First Net Emergency Department Tracking Board and Hospital ADT system. Accountable for accurate registration into hospital ADT and/or clinical system during system downtime with monitoring and reconci Patient Services, Representative, Emergency, Patient, Department, Healthcare
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Customer Service Advisor
4 weeks ago
Jamestown, United States DCR Systems Full timeJob description Overview: The Accident Repair Center is a dealer-based collision center located in Jamestown, NY. We are growing and looking to hire an Office Administrator to join our team. We are OE Certified in a number of manufacturers to provide our customers a 100% safe and factory certified repair due to our employees having extensive training and...
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Customer Service Advisor
4 weeks ago
Jamestown, United States DCR Systems, LLC Full timeJob DescriptionJob DescriptionJob descriptionOverview:The Accident Repair Center is a dealer-based collision center located in Jamestown, NY. We are growing and looking to hire an Office Administrator to join our team. We are OE Certified in a number of manufacturers to provide our customers a 100% safe and factory certified repair due to our employees...