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Customer Service Advisor

1 month ago


Jamestown, United States DCR Systems Full time

Job description Overview: The Accident Repair Center is a dealer-based collision center located in Jamestown, NY. We are growing and looking to hire an Office Administrator to join our team. We are OE Certified in a number of manufacturers to provide our customers a 100% safe and factory certified repair due to our employees having extensive training and knowledge. Ideal candidate must be able to work in a team environment and be punctual. At The Accident Repair Center, we invest in you and your future with us by focusing on your career growth. This is a full time, Monday-Friday, year-round position with paid vacation, holidays, benefits, and ongoing training, and all tools will be provided. Must have customer service skills, computer skills, and a desire to learn. Previous experience working in automotive and/or insurance industry is a plus. The Accident Repair Center is seeking a full-time Office Administator who exhibits: Positive Attitude Great Teamwork Flexibility Willingness to Grow Willingness to help team members Punctuality We are seeking a detail-oriented Office Administrator to join our team. The ideal candidate will be responsible for office operations and ensuring efficiency in daily activities. Job Type: Full-time Pay: $18-$21 per hour BENEFITS OF JOINING The Accident Repair Center Benefits – Eligible for medical, dental and vision after 90 Days 401K Company Match No Weekends – Monday-Friday 7:30am-4:30pm or 8am-5pm Paid Weekly Tools are provided for you Paid Vacation & Holidays Career growth opportunities – We promote from within Paid Skilled Trainings and Certifications Duties/Abilities/Skills/Knowledge: (This includes the below but is not all encompassing or limited to the below) Verbal and Written Communication Skill-Set Manage front desk activities, including greeting customers and answering phone calls Work in a team-environment to provide support and interact with team members and managers as needed Ability to multi-task and prioritize competing tasks that are ever changing in a fast-paced environment Ability to be crossed train in multiple areas that could include administration tasks or parts tasks Demonstrate ability to stay organized Execute the validations checklists and standards we have in place for each vehicle Learn about the DCR patented production process of how we move our cars through the line Ability to provide excellent customer service for customers Be familiar with computer applications to execute tasks within our systems Ability to read and understand instructions As this is not a comprehensive list of all job duties, other job functions will be needed as required Requirements 2+ years of prior experience in a Customer Facing/Administrative role Preferred to have +2 years of automotive or insurance experience Must currently have a valid driver’s license (Required) Must be located in the United States Must relocate to the Jamestown area prior to starting work (Required) High School or Equivalent (Preferred) This position offers the opportunity to work in a dynamic office environment where your organizational skills will be valued. If you are a proactive individual with a passion for administrative tasks, we encourage you to apply. Position Criteria Problem Solver – Being innovative to work out issues/tasks in unconventional ways Adaptable – Able to be flexible when challenges or other tasks present themselves that require frequent shifts in direction Autonomous – Independent, working with little direction to produce results Goal Oriented – Works diligently to ensure tasks are completed and tackles challenges Detailed Oriented – Not focusing on the bigger picture of work, but the step-by-step details of the process Team Player Time Management Punctual Job Type: Full-time Pay: $18.00 - $21.00 per hour Expected hours: 40 per week Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Schedule: 8 hour shift Day shift Monday to Friday No nights No weekends Experience: Customer service: 2 years (Required) Automotive or Insurance: 1 year (Required) Ability to Commute: Jamestown, NY 14701 (Required) Ability to Relocate: Jamestown, NY 14701: Relocate before starting work (Required) Work Location: In person #J-18808-Ljbffr