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Customer Service Representative
1 month ago
Job purposeThe Account Manager must be a highly motivated individual possessing excellent communication skills, with the ability to maintain customer satisfaction by communicating with our customers, finding a means for resolving any outstanding service issues and following up to ensure satisfactory resolution. He/she must be an initiator with a dedication to providing excellent service, follow-up and attention to detail.** Work Schedule: Monday - Friday ** Occasional SaturdaysPay starting at $17/hrEssential Functions and responsibilitiesIs continually logged in to the ACD system so that they are available to take customer and driver calls, ensuring an even work load and that all issues are addressed promptly and professionally.Resolves customer dissatisfactions by planning and directing the receipt, investigation, evaluation, and settling of complaints and claims; following up with customer; personally, resolving difficult situations.Obtains photographs and submits them to CS Photos to assist in determining the cause of any customer issues and the best resolution for the customer and FLS.When issues arise through manufacturer defect or delivery damage, note any allowances issued accordingly so that the responsible party is held financially accountable through FAS entries.Review technician invoices when received to ensure charges are paid by the appropriate party.Maintains inter- and intradepartmental workflow by fostering a spirit of cooperation.Contributes to team effort by accomplishing related results as needed.Manages given accounts.Relays necessary information to the customer that comes from internal departments at FLS.Answers and returns all phone calls and messages on a consistent basis.Works task manager on a daily basis.Records all necessary information in Service Pro.Responds to customers on the premises when necessary.Responds to and distributes action request forms to and from other departments/individuals.Communicates with the Sales Support Manager when additional assistance is needed from sales.Generates a pick-up/work order/exchange when necessary.Generates allowances, credit memos, and claim forms.Performs various related duties as required.Arrive punctually and consistently for work for normally scheduled eight-hour days, five days a week. Additional hours may be required as needed.Other duties assigned by supervisor.Be open to suggest any ideas for improvement.The job duties are not limited to the items as described above, duties can be added or changed at any given time.CompetenciesAbility to multi-task numerous priorities.Strong Microsoft skill set.Great written and oral communicator.Required Education and ExperienceHigh School Diploma or equivalent with three or more years of customer service experience.Preferred Education and ExperienceCollege degree preferred3+ years' experience working in Customer Service or related field.Working conditionsThis job is an on-site position in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers and smartphones.Physical requirementsWhile performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
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Customer Service Representative
1 month ago
Jamestown, United States AGCOUNTRY FARM CREDIT SERVICE OF FARGO Full timeWe are seeking a full-time Customer Service Representative to join our Jamestown, ND office. In this role, you will be working with lenders to identify customer needs and work through the loan process. Developing and maintaining strong customer relationships is key in this role. You will also assist business services staff through efficient administrative...
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Customer Service Representative
3 months ago
Jamestown, United States Otter Tail Full timeWe have an opening for a Customer Service Representative at our Customer Service Center in Jamestown, ND. As a company, we continue to be innovative as we modernize our energy grid, enhance customers' experiences, and work toward a cleaner energy fut Customer Service, Customer Service Representative, Representative, Manufacturing, Retail, Service
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Customer Service Representative
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Jamestown, United States Farm Credit Full timeAddThis Sharing Buttons Customer Service Representative FULL_TIME Organization 58401 US Location City Jamestown Posted Date February 24, 2022 Closing Date March 15, 2022 **MAJOR RESPONSIBILITIES** * Provide efficient, accurate, and timely credit delivery and service. Process loan applications and renewals, issue receipts and disbursements, maintain...
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Service Excellence Representative
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Customer Service Representative
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Jamestown, United States Furnitureland South Full timeJob purpose The Account Manager must be a highly motivated individual possessing excellent communication skills, with the ability to maintain customer satisfaction by communicating with our customers, finding a means for resolving any outstanding service issues and following up to ensure satisfactory resolution. He/she must be an initiator with a dedication...
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Jamestown, United States The Home Depot Full timeJob Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet,...
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Jamestown, United States Ed Shults Ford Full timeAs a Service Advisor, you will own our customer's experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true...
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Environmental Services Technician
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Jamestown, North Dakota, United States Service Master clean Full timeFacilities Maintenance and Sanitation SpecialistThis position is responsible for maintaining a clean and healthy environment for our customers' buildings and grounds, ensuring a high level of service quality and customer satisfaction.Key Responsibilities:Perform all cleaning duties for facilities, including but not limited to:Cleaning and sanitizing...
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Customer Service Associate
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Jamestown, Rhode Island, United States cumberlandfarmsinc Full timePosition Overview:As a vital member of our retail team, the Customer Service Associate is essential in ensuring a positive shopping experience for our patrons. If you are enthusiastic, sociable, and enjoy collaborating with others, this role is an excellent fit for you. Responsibilities include assisting the Store Manager with daily operations to maintain...
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Jamestown, Virginia, United States Domino's Franchise Full timePosition OverviewWe are seeking a dedicated Customer Service Representative to join our team at Domino's Franchise. In this role, you will be the first point of contact for our valued customers, ensuring their needs are met with professionalism and care.Key ResponsibilitiesAssist customers with inquiries and provide solutions to their concerns.Maintain a...
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Jamestown, United States DCR Systems, LLC Full timeJob DescriptionJob DescriptionJob descriptionOverview:The Accident Repair Center is a dealer-based collision center located in Jamestown, NY. We are growing and looking to hire an Office Administrator to join our team. We are OE Certified in a number of manufacturers to provide our customers a 100% safe and factory certified repair due to our employees...
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Service Writer
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