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Caregiver Manager

2 months ago

Vancouver, United States Family Resource Home Care Full time

Family Resource Home Care is a leading home care agency dedicated to providing high-quality, compassionate care to our clients in their homes. We specialize in personalized in-home care to help our clients maintain their independence and improve their quality of life. Our mission is simple - to improve more lives

We are currently hiring for a Caregiver Manager to join our branch located in Vancouver, WA.

Summary
The Caregiver Manager will supervise and lead a team of caregivers by training, developing and supporting them so they may thrive in their roles and provide quality care for our clients.

Duties

  • Partner with the Talent Acquisition team to discuss client leads, current client needs/ongoing open shifts, areas of service and talent acquisition feedback regarding candidate market data, trends and behaviors.
  • Connect with new caregivers prior to orientation to engage them and prepare them for their first day.
  • Work with Talent Acquisition department to clarify new hire needs and outstanding items upon orientation day.
  • Facilitate weekly orientation for new caregivers joining the company.
  • Partner with Staffing department to provide insights regarding client and caregiver attributes, schedules and general needs.
  • Accompany new caregivers to their first shift for client introductions.
  • Provide ongoing training and support to ensure caregivers feel equipped and confident in their roles. This includes but is not limited to 1:1 training sessions in the branch or at client homes, holding skills labs to train frequently requested skill development areas, providing soft skills training and guidance, etc.
  • Partner with the Compliance department to ensure compliance with all relevant regulations, policies, and requirements governing caregiver services.
  • Proactively reach out to caregivers regarding compliance needs.
  • Serve as the designated point of contact for caregiver inquiries and concerns.
  • Conduct regular performance evaluations and provide ongoing feedback and coaching to caregivers to promote professional development and ensure high quality care.
  • Partner with the HR department to facilitate progressive discipline as needed.
  • Maintain accurate and detailed records of caregiver communications, preferences, needs, and requests.
  • Attend and participate in company meetings and trainings.
  • Adhere to all company policies, procedures, and state and federal regulations
  • Other duties as assigned.
Requirements

Minimum Qualifications:
  • Proven experience in healthcare management, senior care management, or a
    related field with a minimum of 1 year of supervisory experience.
  • Proficiency in computer skills, including Microsoft Office Suite
  • Ability to prioritize tasks independently, manage time effectively, and make
    sound decisions in a fast-paced and dynamic environment.
  • Excellent leadership, communication, and interpersonal skills, with the ability to
    motivate and inspire a diverse team of caregivers.
  • A genuine desire to improve the quality of life for caregivers, clients, and their
    family members.
  • Ability to speak, read and write English fluently.
  • 2-3 professional references
  • Valid driver's license and auto insurance
Preferred Qualifications:
  • Experience with a Point of Care software
  • Experience working with older adults or individuals with disabilities in a caregiving or healthcare setting.
Benefits & Perks
  • Medical, dental, vision and prescription insurance options
  • 3 weeks of Paid Time Off
  • 401k
  • Health Savings Account
  • Work computer and phone system
  • Employee Assistance Program
  • Leadership Development Program and career growth opportunities


FRHC is an equal opportunity employer.