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Lead application support engineer

3 months ago

Northridge, United States eTeam Full time

Pay rate 70 to 75

  • 3+ years of industry experience
  • Diagnose system faults and data integrity issues, leveraging your deep understanding of how the system should operate.
  • Proficient in Oracle SQL
  • Proficient in python (Writing python queries, produce algorithms to extract the data & massage the data.)
  • Familiar with Data Analytics, Data manipulation, ETL (Will be working with database)
  • Linux/Unix bash and shell
  • Experience with web applications
  • Fluent in a scripting or programming language
  • Familiar with a cloud environment Write scripts to automate repetitive tasks
  • Work closely with development teams to propose fixes or design changes, implementing fixes yourself where appropriate.
  • Own customer reported issues escalations and coordinate with engineering teams to respond and resolve within SLAs
  • Report status of open field cases and recommended course of actions to resolve
  • Identify opportunities for improving troubleshooting techniques and building diagnostic tools
  • Understand and communicate application workflow and behavior to assist customers and/or customer support teams
  • Operate as a customer advocate in the product support lifecycle, including field issue resolution and maintenance releases, leveraging your in-depth product and technical knowledge
  • Design, develop, test, debug and implements operating systems components, software tools and utilities
  • Determines systems software design requirements
  • Ensures that system improvements are successfully implemented and monitored to increase efficiency
  • Document knowledge and transfer knowledge to colleagues