Patient Service Representative
3 months ago
This position is responsible for billing, follow-up, and resolving issues that delay or prevent payment of the patient's account within Intermountain's policies and procedures.
Scope
1.Greets patients. Answer phones, takes messages, returns calls and provides neededinformation, while documenting all phone calls accurately and completely in the electronic medical record (EMR).
2. Schedules patient appointments for visits, procedures, diagnostic tests, referrals and/or consultations.
3. Registers patients. Confirms, enters, and/or updates all required demographic data on patient and guarantor on registration system. Follows procedures when identifying patients.
4. Obtains copies of insurance card(s), forms of ID, and signature(s) on all required forms. Verify information on appropriate accounts to determine insurance coordination of benefits, pre-certification/prior-authorization. Complete the Medicare Secondary Payer (MSP) questionnaire when applicable. Verifies insurance to determine coordination of benefits and obtains authorization and/or referrals as required. Screens for non-covered services and waiver of liability (ABN) through automated screening at time of service.
5. Informs self-pay patients of liability due and prepayment requirements. Prepare estimate of procedures, calculates advance payment requirements on previous or bad debt and current balances. Refer potentially eligible patients to financial counseling and/or contract eligibility vendor(s). Refer complex or non-compliant patient financial issues to Clinic Manager or Revenue Service Center.
6. Collects patient payments and provides accurate receipt. Posts payments in system. Reconciles receipts with cash collected and complete required balancing forms. Documents patient account notes for all interactions/transactions.
7. Maintains department and/or individual work queues and reports as required.
8. Prepares medical records for patient appointments by compiling information from various sources to include authorizations and non-Epic documentation. Accurately scans medical records as required for Medical Group or specialty office.
9. Promotes mission, vision, and values of SCL Health, and abides by service behavior standards.
10. Performs other duties as assigned.
Minimum qualifications:
One year of customer service experience involving interactions with customers in person and by phone.
Professional manner and strong interpersonal and communication skills
Demonstrated basic computer skills and data entry
Preferred Qualifications:
High school diploma or GED
Physical Requirements:
Interact with others by effectively communicating, both orally and in writing.- and -Operate computers and other office equipment requiring the ability to move fingers and hands.- and -See and read computer monitors and documents.- and -Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.- and -May require lifting and transporting objects and office supplies, bending, kneeling and reaching.
Anticipated job posting close date:
08/11/2024
Location:
Buckley Primary Care Clinic
Work City:
Aurora
Work State:
Colorado
Scheduled Weekly Hours:
40
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$18.29 - $23.69
We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers, and for our Colorado, Montana, and Kansas based caregivers; and our commitment to diversity, equity, and inclusion.
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
-
Patient Service Representative
2 weeks ago
Aurora, Colorado, United States 125 Advocate Health and Hospitals Corporation Full timeJob Title: Patient Service RepresentativeJob Summary:We are seeking a highly skilled and compassionate Patient Service Representative to join our team at Advocate Health. As a Patient Service Representative, you will play a vital role in providing exceptional patient care and ensuring a positive experience for our patients and their families.Key...
-
Patient Services Representative
3 weeks ago
Aurora, Colorado, United States University of Colorado Full timeJob Title: Patient Services RepresentativeWe are seeking a highly organized and detail-oriented Patient Services Representative to join our team at the University of Colorado Anschutz Medical Campus. As a Patient Services Representative, you will play a critical role in providing exceptional patient care and ensuring a positive experience for our patients...
-
Patient Service Representative
3 weeks ago
Aurora, Colorado, United States Health Images Full timeJob Title: Patient Service RepresentativeWe are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Health Images in Aurora, CO.Job Summary:The Patient Service Representative is responsible for providing exceptional patient care and facilitating the needs of our physicians. This role requires strong communication...
-
Patient Service Representative
4 weeks ago
Aurora, United States Health Images Full timeHealth Images is looking for a Full Time Patient Service Representative to join our team in Aurora, CO!Monday - Friday 6:30AM - 3:00PM | Position Pay Range $17.91 - $20.50Summary/Objective:The Patient Service Representative (PSR) focuses on the delivery of patient care and facilitates the needs of the physician. Focuses purely on the patient in front of them...
-
Patient Service Representative
4 weeks ago
Aurora, United States Health Images Full timeHealth Images is looking for a Full Time Patient Service Representative to join our team in Aurora, CO! Monday - Friday 7:30AM - 4:00PM, schedule may flex | Position Pay Range $17.91 - $20.50Summary/Objective: The Patient Service Representative (PSR) focuses on the delivery of patient care and facilitates the needs of the physician. Focuses purely on the...
-
Patient Service Representative
5 days ago
Aurora, United States Health Images Full timeHealth Images is looking for a Full Time Patient Service Representative to join our team in Aurora, CO! Monday - Friday 7:30AM - 4:00PM | Position Pay Range $17.91 - $20.50Summary/Objective: The Patient Service Representative (PSR) focuses on the delivery of patient care and facilitates the needs of the physician. Focuses purely on the patient in front of...
-
Bilingual Patient Service Representative
2 months ago
Aurora, United States Orthodontic Experts Ltd Full timeJob Type Full-timeDescriptionAbout us:Orthodontic Experts is dedicated to quality care and orthodontic excellence; we are a community committed to making a difference in our patients' lives. We are looking for the best of the best to join our team as a Patient Service Representative. We currently have twenty-four offices in the greater Chicagoland area,...
-
Bilingual Patient Service Representative
3 weeks ago
Aurora, United States Orthodontic Experts Ltd Full timeJob Type Full-timeDescriptionAbout us:Orthodontic Experts is dedicated to quality care and orthodontic excellence; we are a community committed to making a difference in our patients' lives. We are looking for the best of the best to join our team as a Patient Service Representative. We currently have twenty-four offices in the greater Chicagoland area,...
-
Bilingual Patient Service Representative
2 weeks ago
Aurora, Illinois, United States Orthodontic Experts Ltd Full time{"title": "Patient Service Representative", "description": "At Orthodontic Experts Ltd, we're dedicated to delivering exceptional care and orthodontic excellence. We're seeking a skilled Patient Service Representative to join our dynamic team. As a key member of our front desk, you'll be the first point of contact for patients, providing a warm and welcoming...
-
Bilingual Patient Service Representative
4 weeks ago
Aurora, Illinois, United States Orthodontic Experts Ltd Full timeAbout Orthodontic Experts LtdWe are a community committed to making a difference in our patients' lives. Our core values consist of accountability, continuous improvement, inclusion, integrity, respect, teamwork, and transparency.Job DescriptionAs a Patient Service Representative, you will be the first point of contact for patients, providing exceptional...
-
Bilingual Patient Service Representative
1 month ago
Aurora, United States Orthodontic Experts Ltd Full timeJob Type Full-time Description About us: Orthodontic Experts is dedicated to quality care and orthodontic excellence; we are a community committed to making a difference in our patients' lives. We are looking for the best of the best to join our team as a Patient Service Representative. We currently have twenty-four offices in the greater Chicagoland area,...
-
Patient Service Representative
2 months ago
Aurora, United States Advocate Aurora Health Full timeMajor Responsibilities:Completes patient order confirmations and modifications for item changes occurring after initial order ticket printing to begin revenue recognition and billing processes. Reviews all paperwork submitted with equipment set up pa Patient, Oncology, Representative, Customer Service, Equipment, Service, Retail, Healthcare
-
Patient Representative PRN
2 months ago
Aurora, United States Care Now Full timeDescription This position is incentive eligible. Hourly Wage Estimate: $18.29 - $25.59 / hourLearn more about the benefits offered for this job. The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and...
-
Patient Service Representative
3 weeks ago
Aurora, Colorado, United States SCL Health Full timeJob SummaryThis role is responsible for providing exceptional patient service and administrative support in a fast-paced medical office environment. The ideal candidate will possess excellent communication skills, a strong attention to detail, and the ability to work effectively in a team setting.Key ResponsibilitiesGreets patients and visitors, answers...
-
Aurora, United States University of Colorado Full timeAttention customer service experts with a passion for team-centric care coordination in an out-patient setting. We need your caring and compassionate expertise to continue providing our patients with top-notch quality care. The Patient Services Repre Patient Services, Representative, Psychiatry, Patient, Healthcare, Department
-
Patient Representative PRN
4 weeks ago
Aurora, United States Care Now Full timeDescription This position is incentive eligible. Hourly Wage Estimate: $18.29 - $25.59 / hour Learn more about the benefits offered for this job. The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and...
-
Patient Service Coordinator
2 weeks ago
Aurora, Illinois, United States Advocate Aurora Health Full timeKey Responsibilities:As a Patient Service Representative, you will be responsible for completing patient order confirmations and modifications for item changes occurring after initial order ticket printing to begin revenue recognition and billing processes. This involves reviewing all paperwork submitted with equipment set up and ensuring that all necessary...
-
Aurora, Colorado, United States University of Colorado Full timeJob Title: Patient Services Representative I-II OBGYN East DenverWe are seeking a highly skilled and compassionate Patient Services Representative to join our team at the University of Colorado Anschutz Medical Campus. As a Patient Services Representative, you will play a vital role in providing exceptional patient care and ensuring a positive experience for...
-
Patient Service Coordinator
2 weeks ago
Aurora, Illinois, United States Advocate Health Full timeJob SummaryThe Patient Service Representative is responsible for providing exceptional customer service and administrative support to patients, physicians, and management. This role requires strong organizational skills, attention to detail, and the ability to work independently with minimal supervision.Key ResponsibilitiesProcess patient order confirmations...
-
Patient Access Representative
4 weeks ago
Aurora, United States Essentia Health Full timeJob DescriptionJob Description:This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data...
