Front Desk Agent

1 month ago

St Petersburg, United States The Moxy St. Petersburg Full time
Front Desk Agent
St. Petersburg, FL

Moxy St Petersburg has arrived We are looking for experienced and dynamic Crew Members to join our team at the Moxy St Petersburg Downtown. This is a groundbreaking new concept hotel offering unique positions throughout our hotel operations. Are you tired of the day to day hotel position? Want to join a face paced, #playon vibe? Well, it is time to hang that suit in the closet and apply NOW

We are looking for Front Of The House

Applying for the Front of House Crew you would be the first and last impressions of our guest. From arrival at check in, to serving a cocktail throughout the day to prepping dinner for our guest in the evening WE DO IT ALL Thats right You're NOT just a front desk agent. We are a complete package. We welcome diversity to help us showcase our local vibe. Duties include greeting guests, checking in and out guests, customer service, teamwork with all departments and spreading positivity with each other and our guests.

***Marriott FOSSE Experience required
Front Desk Agent
Position Summary

The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.

The Front Desk Agent greets guests, processes check-ins and check-outs, issues room keys, answers questions, and resolves guest requests in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations. Processes guest bills and collects payments in compliance with cash handling, credit card processing and accounting policies and procedures. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management. Reports any deviations from policies, procedures, brand standards and regulations to management.

Complies with all guest service basics such as uniforms, name tags and proper guest greeting. Knowledgeable on hotel facilities and services to assist guests as appropriate. Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner.
Responsibilities
  • Process guest check-ins and room assignments following the hotel's rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.
  • Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
  • Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc.
  • If necessary, walk guests in a professional and courteous manner and in compliance with policies, procedures and brand stands.
  • Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.
  • Ensure release of any Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.
  • On time and at work when scheduled and in proper uniform.
  • Perform special projects and other responsibilities as assigned.
  • Participate in task forces and committees as requested.
  • Report any incidents of guest dissatisfaction or other matters of significance to manager so that corrective measures may be taken.
  • Any other tasks/duties as requested by management.
Qualifications

The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.
Education and Experience
  • High school education or equivalent experience.
  • One to two years of customer contact experience.
  • Guest service, basic accounting, and familiarity with hospitality industry practices preferred.
Skills and Abilities
  • Ability to understand and provide friendly guest service.
  • Ability to correctly process check-ins and check-outs, answers questions, and resolves guest requests in compliance with policies and procedures, brand standards, and federal, state and local regulations.
  • Ability to processes guest bills and collects payments in compliance with cash handling, credit card processing and accounting policies and procedures.
  • Ability to compile facts/figures in a timely manner, identify and investigate issues, and resolve basic matters.
  • Ability to follow an appropriate course of action based on policies and procedures.
  • Ability to operate a computer, calculator, phone and other office equipment.
  • Attention to details with good organizational and efficient time management skills.
  • Consistently professional attitude and behavior with effective listening and communication skills.
  • Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient and simultaneously handling competing and changing priorities.
  • Ability to satisfy the legal requirements for employment within the jurisdiction.


We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

About Wurzak Hotel Group

At Wurzak Hotel Group we take pride in being recognized as an Employer of Choice in the Hospitality Industry. Our commitment to fostering a positive, inclusive, and innovative workplace sets us apart, making us a destination for top talent seeking a rewarding and fulfilling career.

WHG has earned and maintains its competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovation, tight focus on the operational details and uncompromised guest satisfaction. Wurzak Hotel Group has a proven track record of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the region's top hospitality companies.

WHG is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture where all our team members can thrive. We have a zero-tolerance policy for workplace discrimination on the basis of someone's race, gender, disability, or any other basis protected under federal, state, or local laws.

How to Apply:

Excited to take on the challenge? Your potential is our passion, Let's unlock the possibilities Interested candidates should apply and submit a resume highlighting relevant experience.

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