Current jobs related to Front Desk Agent- FT - St Paul - Omni Hotels

  • Front Desk Agent

    1 week ago

    St Paul, United States Aimbridge Hospitality Full time

    $16 hr. Full Time. Anticipated Shifts 7 am-3 pm and 3 pm-11 pm Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their st Front Desk, Agent, Hospitality, Operations, Hotel, Reservations

  • Front Desk Agent

    5 months ago

    St Paul, United States Crescent Hotels & Resorts Full time

    Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. Front Desk, Agent, Hotel

  • Front Desk Agent

    5 months ago

    St Petersburg, United States Davidson Hospitality Group Full time

    Are you a people-oriented individual with a passion for hospitality? Join our team as a Front Desk Agent and be at the forefront of creating exceptional guest experiences. With high energy and enthusiasm, you will be the friendly face that welcomes a Front Desk, Agent, Hospitality, Guest Experience, Skills

  • Front Desk Agent

    4 weeks ago

    St George, United States Troon Golf Full time

    Entrada at Snow Canyon Country Club in St. George, UT is excited to announce the exceptional career opportunity of part-time Wellness Center Front Desk Agent. Qualified candidates will thrive in a hospitality environment and be highly focused in providing superior customer service. General purpose: Provides support to the Wellness center including greeting...

  • Front Desk Agent

    4 days ago

    St. Louis, MO, USA, United States Hotel Saint Louis St Louis Mo Full time

    Job Title: Front Desk AgentHotel Saint Louis, a Marriott Autograph Collection hotel, is seeking a skilled Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless experience.Key Responsibilities:Respond to guest inquiries and requests in a...

  • Front Desk Agent

    4 weeks ago

    St Paul, United States Fairfield Mendota Heights Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Hotel Front Desk Agent

    1 month ago

    St Petersburg, United States Crestview Management, LLC Full time

    Hotel Front Desk Agent Job Description A Hotel Front Desk Agent is responsible for providing excellent customer service to guests, checking guests in and out of the hotel, and handling any guest requests or concerns. The Front Desk Agent is the first point of contact for guests and must be knowledgeable about the hotel and its amenities. Responsibilities: ...

  • Front Desk Agent

    1 month ago

    Port St Lucie, United States BBL Hospitality Full time

    Front Desk Agent Job Details Job Location Courtyard by Marriott Port St Lucie - Port St Lucie, FL Position Type Full Time Salary Range $15.00 - $15.00 Hourly Job Shift Any Job Category Hospitality - Hotel Description COME AND JOIN OUR AMAZING TEAM! Most positions do require weekend and holiday availability. We are pleased to share the benefit options...

  • Front Desk Agent

    2 months ago

    St Louis, United States Concord Hospitality Full time

    Description Front Desk & Guest Care We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If...

  • Front Desk Agent Hotel Saint Louis

    1 week ago

    St Louis, United States The Warrior Hotel Group Full time

    Hotel Saint Louis a Marriott Autograph Collection hotel, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front Desk Agents. Job Purpose:Responds in a professional and courteous manne Hotel, Agent, Front Desk, Reservations, Communication, Skills

  • Front Desk Representative

    4 days ago

    Saint Paul, Minnesota, United States Omni Hotels Full time

    Job Title: Front Desk AgentAt Omni Hotels, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.Responsibilities:Process guest check-ins and check-outs efficiently and...

  • Front Desk Representative

    3 days ago

    St Louis, Missouri, United States Concord Hospitality Full time

    Front Desk Agent Job DescriptionWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Concord Hospitality. As a Front Desk Agent, you will be the first point of contact for our guests and will play a critical role in ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Guest Service: Provide...

  • Front Desk Agent

    2 months ago

    St Louis, United States Midas Hospitality Full time

    Front Desk Agent - Hotel Indigo St. Louis Midas Hospitality is recognized as one of the Top 100 U.S. Employers in 2021 (by MogulRecruiter). Ranking #30 for talent, #13 for diversity, #33 for best in minorities, #16 for blacks and #11 for women. Start Your Journey with Midas Hospitality: Midas Hospitality is seeking a dynamic Front Desk Agent to join our...

  • Front Desk Agent

    2 days ago

    St Simons Island, United States MMI Hospitality Group Full time

    If you believe that first impressions can set the tone for an entire hotel stay, please keep reading. The King and Prince Beach & Golf Resort has an opportunity for a Front Desk Agent. As a Front Desk Agent, you will be responsible for providing our guest with "Southern Hospitality" throughout their stay. The Front Desk Agent has a combination of guest...

  • Front Desk Representative

    2 days ago

    St Louis, Missouri, United States Springboard Hospitality Full time

    About the RoleWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Springboard Hospitality. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable experience.Key ResponsibilitiesRegister guests, make and modify reservations, and process...

  • Front Desk Representative

    1 week ago

    St Louis, Missouri, United States Midas Hospitality Full time

    Front Desk AgentWe are seeking a skilled Front Desk Agent to provide exceptional service to our guests at the Aloft hotel in St. Louis, MO.Key Responsibilities:Register and assign rooms to guests, issue room keys, and provide directions.Sort and distribute incoming mail and faxes for guests.Respond to guest inquiries regarding hotel services, registration,...

  • Front Desk Representative

    2 days ago

    St Louis, Missouri, United States Midas Hospitality Full time

    Front Desk Agent OpportunityMidas Hospitality is seeking a skilled Front Desk Agent to provide exceptional guest experiences at our Element hotel in St. Louis, MO.Key Responsibilities:Register and assign rooms to guests, issue room keys, and provide directions.Sort and distribute incoming mail and faxes for guests.Respond to guest inquiries regarding hotel...

  • Front Desk Representative

    3 days ago

    St Louis, Missouri, United States Concord Hospitality Full time

    Front Desk Agent Job DescriptionWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Concord Hospitality. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable stay.Key Responsibilities:Guest Service: Assist guests...

  • Front Desk Representative

    5 days ago

    St Louis, Missouri, United States Midas Hospitality Full time

    Front Desk Agent OpportunityMidas Hospitality is seeking a skilled Front Desk Agent to provide exceptional guest experiences.Key Responsibilities:Register and assign rooms to guests, issue room keys, and provide directions.Sort and distribute incoming mail and faxes for guests.Respond to guest inquiries regarding hotel services, registration, and local...

  • Front Desk Representative

    1 day ago

    St Louis, Missouri, United States Midas Hospitality Full time

    Front Desk Agent OpportunityMidas Hospitality is seeking a skilled Front Desk Agent to provide exceptional guest experiences at our Residence Inn & Courtyard hotel in St. Louis, MO.Key Responsibilities:Welcoming and registering guests, assigning rooms, and providing directions.Managing incoming mail and faxes for guests.Responding to inquiries about hotel...

Front Desk Agent- FT

3 months ago

St Paul, United States Omni Hotels Full time

Location:

A substantial part of the 200-acre Viking Lakes mixed-use development, this destination is home to the Minnesota Vikings headquarters, Twin Cities Orthopedics Performance Center and TCO Stadium. The location is easily accessible from downtown Minneapolis and St. Paul, the Mall of America and airport, with additional uses for the planned development to include corporate offices, retail, restaurants and entertainment.

The 320-room luxury hotel features more than 35,000 square feet of indoor and outdoor meeting and pre-function space, including a 7,500-square-foot ballroom, a 4,410-square-foot event center and six two-story hospitality lounges for groups and meeting planners to utilize. From small board meetings, conferences and large galas or special events to Sunday football tailgates and more, the Omni Viking Lakes Hotel accommodates groups of all sizes with its robust meetings offerings, multiple food and beverage venues, a signature spa and state-of-the-art fitness facilities.

Job Description:

Front Desk Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guests stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments especially our Concierge, Bell-Door and Ideal Services teams.

Responsibilities:
  • Process guest check-ins and check-outs according to Omnis Moments of Service and Standard Operating Procedures
  • Empathetically listen to guest inquiries and provide appropriate responses
  • Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
  • Block rooms in the computer and follow through on designated requirements
  • Pre-register designated guests and prepare key packets
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
  • Maintain confidentiality of all guests and hotel information
  • Employ attention to detail in order to ensure security of guest room access.
  • Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments
  • Maintain guest history files on all guests
  • Accommodate room changes expediently
  • Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
  • Issue safe deposit boxes to guests and ensure security of key
  • Monitor, send and distribute guest faxes
  • Generate, print and distribute daily and weekly reports
  • Resolve discrepancies on the room status report with Housekeeping
  • Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.
Qualifications:
  • Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
  • Ability to accurately and efficiently input information into computer systems
  • Ability to work cohesively with co-workers both within and outside of your department
  • Ability to compute accurate mathematical calculations
  • Ability to think clearly, quickly and make concise decisions
  • Ability to prioritize, organize and follow up
  • Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
  • Previous customer service experience
  • Previous hotel front desk experience is strongly preferred
  • Previous cashiering experience is preferred
  • Fluency in a foreign language is preferred
  • Previous guest relations training is preferred