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Client Service Representative

2 months ago

Pittsburgh, United States Innova Solutions Full time

Innova Solutions is immediately hiring for a Client Service Representative Position type: Fulltime/Contract Location : Pittsburgh, PA (Hybrid Role) Duration : 12 Months (Temp to Perm) Schedule: 8am - 11pm Training will be conducted online camera and once it done need to be onsite. As a Client Service Representative you will: Provides complex analytics and reporting services, working to improve and automate Client Processing systems. Manages moderate to complex external client issues. Directly advises other organizational units/teams to ensure timely delivery of service, or resolution of issue. Meets with organizational units/teams to ensure problems and issues are being addressed appropriately and that they are resolved in a timely manner. Participates in product development, product enhancement, and system testing to ensure that products continue to accurately and efficiently process high value transactions. Solves complex problems based on an understanding and knowledge of the intricacies of the system. Integrates in-depth area knowledge with a solid understanding of industry standards and practices to provide solutions to internal and external clients. Provides support to lower level client processing roles. May be responsible for allocating and checking work of other team members. May be responsible for specific supervisory review, training and approval actions. Contributes to the achievement of related teams' objectives Bachelor's degree or the equivalent combination of education and experience is required.5-7 years of total work experience is preferred. Experience in brokerage processing is preferred.