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Customer Success COD Specialist

3 months ago

Atlanta, United States United Parcel Service of America, Inc. Full time

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: JOB SUMMARY The Customer Success COD Specialist collaborates cross-functionally (e.g., Finance, Sales, Operations, etc.) responds to UPS internal and external customer requests, resolves customer issues, conducts research, and generates reports. This position supports new and existing customer implementations. He/She ensures customer service compliance, facilitates process improvements, and supports high levels of quality and service. RESPONSIBILITIES Monitor daily operations, report on performance, and recommend actionable improvements when necessary. Coordinate with accounting and finance department to adhere to deposit reconciliations. Create procedures and protocols (such as checklists) and distribute to staff. Communicate and coordinate with internal, external customers and shippers. Onboard and train new employees to ensure that they adhere to standard operating procedures. QUALIFICATIONS Requirements: • Strong analytical skills and attention to detail. • Proven ability to quickly learn new applications, processes, and procedures. • Able and willing to collaborate in a team environment and exercise independent judgement. • Excellent verbal and written communication skills. • Ability to form good partner relationships across functions. Preferences: • Bachelor’s degree (Accounting, Bookkeeping) Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Other Criteria: UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer. #J-18808-Ljbffr