Guest Service Ambassador

4 weeks ago

Boston, United States 100 Baystate Medical Center Full time

Baystate Health, a nationally recognized leader in healthcare quality and safety, is looking for a Part Time Guest Service Ambassador to join our Food and Nutrition Services team in Springfield, MA. SCHEDULE: Part Time, 2nd shift, 20 hours/week Hours: Between 3:30-4:00PM-7:30-8:00PM Rotating days and weekends required LOCATION: Baystate Main Campus Springfield, MA THE ADVANTAGES OF WORKING WITH BAYSTATE Excellent Compensation: High-quality, low-cost medical, dental and vision insurance Generous PTO – up to 25 days in the first year, with scheduled earned increases Continuing education support and reimbursement Farm Share Memberships 403b retirement company match & annual company contribution increase based on years of service Free money coach advice from a certified professional Wellbeing programs that include mental, physical, and financial health Pet, home, auto and personal insurance Life insurance Reimbursement for a variety of wellbeing activities, including gym membership and equipment, personal trainer, massage and more Baystate Health, western Massachusetts’ only academic center and tertiary care provider, has a long and proud tradition of continuous learning and improvement. We educate and train hundreds of healthcare workers every year and advance knowledge about new approaches to care. At Baystate Health, we know that treating one another with dignity and equity elevates respect for our patients and staff. We are committed to increasing diverse representation across our organization. Together, our inspired and compassionate teams manage the whole health needs of all communities in need. QUALIFICATIONS: Experience in hospitality industry preferred but not required 1-2 years' experience in customer service Ability to work rotating days, including weekends and holidays Ability to multitask We strive to be the place where we can help you build the career you deserve – apply today – YOU belong at Baystate OUR COMPENSATION PHILOSOPHY We offer competitive total compensation that includes pay, benefits, and other recognition programs for our employees. The base pay range considers a wide range of factors, including knowledge/skills, relevant experience and training, education/certifications/licensure, and other business and organizational factors. This base pay range does not include our comprehensive benefits package and any incentive payments that may be applicable to this role. The Guest Service Ambassador (GSA) facilitates patient meal and snack selections, assembles and delivers patient meals in an established timeframe with an emphasis on customer service. GSAs provide guidance to patients and family members to select foods that comply with Medical Nutrition Therapy (MNT) orders. GSAs support nursing and the Clinical Nutrition Team and facilitate intra and inter-department communication to provide quality patient care and enhance patient satisfaction. GSAs may also assist with inventory of stock items for the tray assembly areas. Job Responsibilities: Assesses patients for appropriateness for food selections. Assists patients and families with meal selections when indicated. Provides guidance and encourages patients and/or families to select foods that meet MNT orders. Recommends alternatives. Confirms MNT orders and allergies in CIS and CBORD systems. Communicates consistent food choice and/or intake problems to the Clinical Nutrition Team and nursing. Accurately assembles patient snacks and meal trays that comply with diet orders and food allergies. Delivers meals, snacks, and supplements to patients. Coordinates meal delivery with nursing for patients on points of care. Uses dual identifiers when delivering trays and snacks. Ensures completeness and accuracy of tray and assists patients with tray setup when needed. Practices clean in, clean out. Records supplement, fluid, and meal intake. Records calorie count when ordered. Reports patient snack/meal problems to Supervisor or Liaison. Stocks and refills cold and dry storage supplies for patient tray assembly and backup areas. Practices safe food handling, including maintaining appropriate food temperature, hand washing, and personal hygiene. Accurately processes Commissary orders to maintain par level for tray line food items. Accurately assembles patient snacks in compliance with diet orders and food allergies. Accurately performs tray tracking. Practices First in, First out. Delivers meals and snacks to units independently. You Belong At Baystate At Baystate Health, we know that treating one another with dignity and equity elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance care and enhance the lives of all people. DIVERSE TEAMS. DIVERSE PATIENTS. DIVERSE LOCATIONS. Education: GED or HiSET (Required) Certifications: Equal Employment Opportunity Employer Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status. #J-18808-Ljbffr

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