Enterprise Customer Success Manager
4 days ago
We are looking for an Enterprise Customer Success Manager with Financial Services experience, who will be working with the US Market. Responsibilities: Maintain and develop long-term relationships with strategic customers of the Corporate & Enterprise segment across the US region. Act as a trusted advisor of assigned accounts and communicate with them on different levels including C-level executives. Control and audit delivery processes in implementation projects for Corporate & Enterprise customers, identify early red flags to prevent delivery and launch-related issues. Help customers achieve their desired outcomes, value realization, and high ROI. Grow customer's portfolio through zero churn and active cross and up-sales. Maintain higher than industry average NPS score. Desired Skills and Experience: Minimum 3+ years of B2B account management or project management experience working with Enterprise accounts in the US (Financial Services experience is required). Experience working with CRM, BPM, LC/NC solutions will be a preference. English language skills and executive level communication. Desire to learn and adapt fast according to a changing market environment. Customer-centric expert with a track record in delivering customer success. What you should expect from us: The award-winning product (a Leader in Gartner Quadrants) to be proud of. A remote-first hybrid model: while giving plenty of space for concentration and personal working habits, we encourage regular meetings in one of our five hubs worldwide. Culture of genuine care, ownership, dedication, and high standards. A vibrant corporate life: enjoy the opportunity to explore your teammates' cultures in online and offline events, participate in sports competitions, enjoy art master classes, and create your new favorite memories at our parties. Caring for your health: Creatio offers several options for medical insurance together with our medical partner. Creatio offers all team members competitive pay. Paid leave options for life-qualifying events, sicknesses, etc. Nice and modern hub in the Boston city center to get acquainted with colleagues or to gain some quiet space for concentration. Share your CV First Name* Last Name* Email* Phone Attach your CV* One file only. 32 MB limit. Allowed types: doc, docx, pdf. Link to LinkedIn Profile* By submitting this form, you confirm that you agree to the storing and processing of your personal data by Creatio as described in the Privacy Policy. Our core values We wholeheartedly believe in our values. They guide each decision we make, serving as the path we follow to achieve our goals. One Team Regardless of our location, we always work as one towards the same goal. Genuine Care Passion Strive for excellence Grow every day #J-18808-Ljbffr
-
Enterprise Customer Success Manager
3 weeks ago
Boston, United States Bynder Full timeBynder goes far beyond managing digital assets. Our digital asset management platform enables teams to conquer the chaos of proliferating content, touchpoints, and relationships in order to thrive. With powerful and intuitive solutions that embrace the way people want to work, and a richly integrated ecosystem, we are the brand ally that unifies and...
-
Enterprise Customer Success Manager
2 weeks ago
Boston, United States Bynder Full timeBynder goes far beyond managing digital assets. Our digital asset management platform enables teams to conquer the chaos of proliferating content, touchpoints, and relationships in order to thrive. With powerful and intuitive solutions that embrace the way people want to work, and a richly integrated ecosystem, we are the brand ally that unifies and...
-
Enterprise Customer Success Manager
1 month ago
Boston, United States Bynder Full timeBynder goes far beyond managing digital assets. Our digital asset management platform enables teams to conquer the chaos of proliferating content, touchpoints, and relationships in order to thrive. With powerful and intuitive solutions that embrace the way people want to work, and a richly integrated ecosystem, We are the brand ally that unifies and...
-
Manager of Enterprise Customer Success
4 days ago
Boston, United States Datadog Full timeResponsibilities Your team is responsible for the customer relationship, renewals, and growth across existing customer base Manage, lead, mentor and train a team of up to 8 Customer Success Managers Help team proactively build relationships with customers to achieve loyalty and revenue growth Identify ways for CS team to monitor and identify usage trends to...
-
Enterprise Customer Success Manager
2 months ago
Boston, United States Sigma Computing Full timeAbout Sigma Computing Sigma Computing is at the forefront of cloud-based analytics and business intelligence, transforming the way businesses leverage their data to make informed decisions. Our platform bridges the gap between complex data queries and business insights, providing an intuitive interface for users of all technical backgrounds. We're looking...
-
Boston, United States SEMrush Full timeHi there! We are Semrush, a global IT company developing our own product - a platform for digital marketers. New stars are born here, so don't miss your chance. This is our CSM - Enterprise role for those who can find a common language with anyone in the world. We are looking for an experienced Customer Success Manager to manage a book of business of large...
-
Enterprise Customer Success Manager
4 months ago
Boston, United States Zoom Corporation Full timeMust be located in Boston, MA or Denver, CO area and able to commute into a physical office regularly** Workvivo is part of Zoom, an all-in-one intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology puts people at the center, enabling meaningful connections,...
-
Customer Success Manager, Enterprise I
3 months ago
Boston, United States Drift Full timeAbout Drift Drift, the Conversation Cloud company, helps businesses connect with people at the right time, in the right place with the right conversation. Using the Drift Conversation Cloud, businesses can personalize experiences that lead to more quality pipeline, revenue and lifelong customers. Drift brings Conversational Marketing, Conversational Sales...
-
Customer Success Manager
3 weeks ago
Boston, United States LeanIX Jobs Full timeLeanIX is looking for a Customer Success Manager to join our growing team and guide customers through their journey with the company’s suite of products. The Customer Success department is an integral team within LeanIX, ensuring that our customers are not only retained but are empowered to be successful. The ideal candidate will have a passion for IT and...
-
Boston, United States Metaplanet Full timeCustomer Success Manager, Enterprise Industrials (Boston) The role As a customer success manager, you will manage a portfolio of customer accounts and their adoption and scale-up of MIRAI, a groundbreaking AI software with applications in industrial automation for manufacturing. You will work with customers to understand use cases, resourcing, product...
-
Customer Success Manager
2 months ago
Boston, United States Axon Enterprise Inc Full timeThe Customer Success Manager owns the post-sales experience between Axon and our small-market customers, driving value realization and return on the clients investment. Successful Customer Success Managers are technology-savvy individuals that partn Manager, Customer, Technology, Retail, Benefits, Support
-
Enterprise Senior Customer Success Manger
3 months ago
Boston, United States athenahealth Full timeJoin us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Senior Customer Success Manager, Payer Team - Enterprise Service Tier We are looking for a Senior Customer Success Manager in the Enterprise Service Tier within our Customer Success division. Your job will be to build and manage...
-
Customer Success Manager
4 weeks ago
Boston, United States LeanIX Full timeSAP LeanIX is looking for a Customer Success Manager to join our growing team and guide customers through their journey with the company's suite of products. The Customer Success department is an integral team within SAP LeanIX, ensuring that our customers are not only retained but are empowered to be successful. The ideal candidate will have a passion for...
-
Senior Customer Success Manager
4 days ago
Boston, United States One Door Full timeWe're looking for an experienced Senior Customer Success Manager to partner with our strategic enterprise customers to drive long-term growth and success with One Door. As part of the Customer Success Team, you'll focus on retaining and growing our customer base. With a tailored plan for each enterprise customer, you'll build deep relationships with...
-
Customer Success Manager
2 weeks ago
Boston, United States XY Sense Full time1-3 years of experience in customer management with enterprise clients $70-90k salary range, based on experience, plus ESOP options Candidate must be based in Boston or New York Lead customer success for top US enterprises, enhancing workplace efficiency At XY Sense, we're revolutionizing the way businesses understand and optimize their space utilization...
-
Senior Customer Success Manager
1 week ago
Boston, United States One Door Full timeWe're looking for an experienced Senior Customer Success Manager to partner with our strategic enterprise customers to drive long-term growth and success with One Door.As part of the Customer Success Team, you'll focus on retaining and growing our customer base. With a tailored plan for each enterprise customer, you'll build deep relationships with customers...
-
Customer Success Manager
2 weeks ago
Boston, United States XY Sense Full time1-3 years of experience in customer management with enterprise clients$70-90k salary range, based on experience, plus ESOP optionsCandidate must be based in Boston or New YorkLead customer success for top US enterprises, enhancing workplace efficiencyAt XY Sense, we're revolutionizing the way businesses understand and optimize their space utilization and...
-
Customer Success Manager
2 weeks ago
Boston, United States XY Sense Full time1-3 years of experience in customer management with enterprise clients$70-90k salary range, based on experience, plus ESOP optionsCandidate must be based in Boston or New YorkLead customer success for top US enterprises, enhancing workplace efficiencyAt XY Sense, we're revolutionizing the way businesses understand and optimize their space utilization and...
-
Customer Success Manager
2 weeks ago
boston, United States XY Sense Full time1-3 years of experience in customer management with enterprise clients$70-90k salary range, based on experience, plus ESOP optionsCandidate must be based in Boston or New YorkLead customer success for top US enterprises, enhancing workplace efficiencyAt XY Sense, we're revolutionizing the way businesses understand and optimize their space utilization and...
-
Boston, Massachusetts, United States Semrush Full timeJob OverviewWe are seeking a highly skilled Senior Customer Success Manager to join our Enterprise Solutions team at Semrush. As a key member of our team, you will be responsible for delivering exceptional customer experiences, driving business growth, and ensuring customer satisfaction.Key ResponsibilitiesAct as a strategic partner to our Enterprise...