Enterprise Customer Success Manager

4 months ago

Boston, United States Zoom Corporation Full time

Must be located in Boston, MA or Denver, CO area and able to commute into a physical office regularly** Workvivo is part of Zoom, an all-in-one intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology puts people at the center, enabling meaningful connections, facilitating modern collaboration, and driving human innovation. What You Can Expect You will support Enterprise-level customers from onboarding them onto the Workvivo platform to customer success management. Exceptional Project Management skills are essential as you will be working with large customer accounts. You will conduct regular Executive Business Reviews and checkpoints with C-suite customers and executive leadership. About the Team We are a high performing, energetic, collaborative team. We work hard but don't take ourselves too seriously. What We’re Looking For Experience onboarding, training and supporting global enterprise-level customers (15,000 employees and above) Possess experience conducting Executive Business Reviews and checkpoints with C-suite customers and executive leadership Experience leading technology solution implementations and consulting with customers on their internal communication and employee engagement strategy Have excellent communication, presentation, interpersonal, and project management skills Experience conducting success plans for your customers and ensure adoption, expansion and loyalty Be located in the U.S. and do not require sponsorship for employment Minimum Salary Range or On Target Earnings: $105,600.00 Maximum $195,400.00 At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application Anticipated Position Close Date 01/29/24 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Information about Zoom’s benefits is on our careers page here. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations. Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment. Our Commitment We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us. #J-18808-Ljbffr

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